# plex wont play avi

**URL:** <https://forums.plex.tv/t/plex-wont-play-avi/139964>\
**Category:** General Discussions\
**Created:** [March 24, 2016, 7:41pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964 "2016-03-24T19:41:39Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 7:41pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/1 "2016-03-24T19:41:39Z")

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I updated to the new version of the plex server on march 19 and since the update I can’t get plex to play avi files…almost all of our movies are avi files…any help would be greatly appreciated in resolving this problem

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 8:00pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/2 "2016-03-24T20:00:09Z")

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Hello, and welcome to the forums!

Please update to Plex Server 0.9.16.3  
If after that, AVI playback still fails,

- please note which plex clients you use
- please deliver the [mediainfo XML](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "mediainfo XML") of one such failing AVI

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 8:07pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/3 "2016-03-24T20:07:43Z")

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I have updated to the latest plex server…we have roku 3’s for all our tv’s and all avi files will not play…ive gotten one movie to play and its an mkv file i believe

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 8:10pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/4 "2016-03-24T20:10:42Z")

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You are the first to report the issue. So please deliver an example mediainfo XML.  
Knowing which generation of Roku you have would be helpful too. (there were several with differing abilities)  
Have you made sure you are on 0.9.16.3? Please don’t say “Latest”.

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**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 8:18pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/5 "2016-03-24T20:18:05Z")

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Yes it is 0.9.16.3…we have roku 3 im not exactly sure what mediainfo xml is

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 8:22pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/6 "2016-03-24T20:22:32Z")

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I set a link above. It provides a detailed analysis of what is actually _in_ that AVI file, which is important to diagnose the issue.

If you can get to your server logfiles, a logfile covering a playback attempt would be also very useful.

While performing the following, please don’t do anything else in Plex like playing, browsing or scanning.

1. [activate debug](https://support.plex.tv/hc/en-us/articles/201643703 "activate debug") logging (not ‘verbose’!)
2. quit Plex Server
3. wait 1 minute
4. empty the log folder
5. start Plex Server
6. wait 2 minutes
7. attempt to play one AVI video.
8. wait 3 minutes
9. shut down Plex server
10. wait 1 minute
11. zip up the whole log folder and [attach it](https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums- "attach it") here

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 9:07pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/7 "2016-03-24T21:07:44Z")

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1 of 2 pics

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 9:24pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/8 "2016-03-24T21:24:04Z")

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2 of 2 pics

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 9:26pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/9 "2016-03-24T21:26:02Z")

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On the left lower edge of that window is `View XML` link which takes you to the XML view.  
From there you can copy the text and paste it into a forum message or into a txt file which you can attach to your post.

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 9:30pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/10 "2016-03-24T21:30:30Z")

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```auto
-<MediaContainer mediaTagVersion="1458576656" mediaTagPrefix="/system/bundle/media/flags/" librarySectionUUID="f75cc790-e9ef-4c7d-9a08-72eebd95677a" librarySectionTitle="Kids Movies " librarySectionID="2" identifier="com.plexapp.plugins.library" allowSync="1" size="1">

-<Video title="Cars" librarySectionID="2" chapterSource="agent" audienceRatingImage="rottentomatoes://image.rating.upright" updatedAt="1458784644" addedAt="1349722587" originallyAvailableAt="2006-06-09" duration="6990449" art="/library/metadata/697/art/1458784644" thumb="/library/metadata/697/thumb/1458784644" tagline="Ahhh... it's got that new movie smell." year="2006" audienceRating="8.0" rating="6.3" summary="Lightning McQueen, a hotshot rookie race car driven to succeed, discovers that life is about the journey, not the finish line, when he finds himself unexpectedly detoured in the sleepy Route 66 town of Radiator Springs. On route across the country to the big Piston Cup Championship in California to compete against two seasoned pros, McQueen gets to know the town's offbeat characters." contentRating="G" type="movie" studio="Walt Disney Pictures" guid="com.plexapp.agents.imdb://tt0317219?lang=en" key="/library/metadata/697" ratingKey="697">

-<Media duration="6990449" videoProfile="advanced simple" videoFrameRate="24p" container="avi" videoCodec="mpeg4" audioCodec="mp3" audioChannels="2" aspectRatio="2.35" height="238" width="576" bitrate="843" id="802" videoResolution="sd">

-<Part size="736210944" duration="6990449" key="/library/parts/920/file.avi" videoProfile="advanced simple" container="avi" id="920" file="E:\Kids Movies\Cars.avi" exists="1" accessible="1">

<Stream duration="6990442" height="238" width="576" bitrate="721" id="789" scanType="progressive" qpel="0" profile="asp" pixelFormat="yuv420p" level="5" gmc="0" frameRate="23.976" codecID="DX50" chromaSubsampling="4:2:0" bitDepth="8" index="0" codec="mpeg4" streamType="1"/>

<Stream duration="6990096" bitrate="112" id="790" codecID="55" index="1" codec="mp3" streamType="2" streamIdentifier="1" samplingRate="48000" bitrateMode="cbr" audioChannelLayout="stereo" channels="2" selected="1"/>

</Part>
</Video>

</MediaContainer>

```

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 9:43pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/11 "2016-03-24T21:43:29Z")

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Thank you for the media info. That is something to work with.  
Any chance you could fetch the log files too?

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 24, 2016, 10:02pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/12 "2016-03-24T22:02:44Z")

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I will get them…how do i do it

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 24, 2016, 10:05pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/13 "2016-03-24T22:05:16Z")

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> @nlmusicman said:  
> I will get them…how do i do it

This I already wrote above (follow the hyperlinks), the 11-step howto

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 25, 2016, 5:16pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/14 "2016-03-25T17:16:50Z")

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log file from avi

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 25, 2016, 5:20pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/15 "2016-03-25T17:20:52Z")

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This is the log file from your plex web client.  
I need the `Plex Media Server.log` file.  
[https://support.plex.tv/hc/en-us/articles/200250417](https://support.plex.tv/hc/en-us/articles/200250417)

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 25, 2016, 5:55pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/16 "2016-03-25T17:55:31Z")

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there is another log there plex DLNA server Neptune

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 25, 2016, 10:57pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/17 "2016-03-25T22:57:37Z")

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Settings - Server - Network - Secure Connections  
please set this to ‘disabled’  
Then stop and restart Plex Server  
Then retry the playback, both in Plex Web and on your Roku.

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 25, 2016, 11:14pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/18 "2016-03-25T23:14:54Z")

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Here is another test to confirm a suspicion of mine:

Could you please downgrade Plex server to version 0.9.15.6 and repeat the playback attempts?

Downgrading won’t change anything about your libraries.

- Download the installer for PMS version 0.9.15.6 [from here](https://plex.tv/downloads/1/archive "from here")
- quit/end Plex server
- deinstall Plex Server regularly with the Windows control panel (Remove programs)
- wait 2 minutes
- install the older Plex version, when asked at the end of the installation whether to start Plex - say **No**. Instead, end the installation program and start plex server with its icon in the start menu

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [March 26, 2016, 5:57am UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/19 "2016-03-26T05:57:13Z")

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I set the secure connections to disabled and now everything works again…thank you so much…next time I do a server update Ill be checking that setting…again thank you so much

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<div class="post-metadata">

**Author:** ![nlmusicman](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nlmusicman](https://forums.plex.tv/u/nlmusicman)\
**Post date:** [April 8, 2016, 10:18pm UTC](https://forums.plex.tv/t/plex-wont-play-avi/139964/20 "2016-04-08T22:18:52Z")

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I have downloaded the new plex server version 0.9.16.4 and plex wont play avi or mkv files on the web app or the Roku 3 it will just play mp4 files…I have checked the secure connections and its set to disabled

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