# Plex won't see the SRT **URL:** \ **Category:** General Discussions\ **Created:** [August 27, 2016, 4:56pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897 "2016-08-27T16:56:33Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 27, 2016, 4:56pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/1 "2016-08-27T16:56:33Z")
Hi, I’ve a mkv movie and I downloaded an ENG SRT off the internet. But Plex won’t see it. I even tried .en.forced but no avail. I came across some threads on here having the similar issue. Is this a known bug/issue? Thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 27, 2016, 5:12pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/2 "2016-08-27T17:12:14Z")
Which server platform? Is the Local Media Assets agent activated? How is the subtitle named? How is the main movie file named? How is the folder named where they both reside in? ---
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 27, 2016, 6:04pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/3 "2016-08-27T18:04:01Z")
Plex Media Server on OSX Yes, the agent is activated. This is the only media where I’ve this problem. Folder - Movie (2015) Movie file - Movie (2015) SRT file - Movie (2015).en ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [August 27, 2016, 6:43pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/4 "2016-08-27T18:43:06Z")
Should not the SRT file be = Movie (2015).en.srt ? Sorry if its a typo, but all my SRTs work just fine (Win7 server, Visio Smart TV, and Plex Media Player on the PC.) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 27, 2016, 6:46pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/5 "2016-08-27T18:46:05Z")
> @plexcabb said: > Folder - Movie (2015) > Movie file - Movie (2015) > SRT file - Movie (2015).en Are the mdia files locally on the Apple machine or are they on a network share? Do the file names or the folder names contain any non-ascii characters like é ä ß ó etc pp ? ---
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 27, 2016, 8:12pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/6 "2016-08-27T20:12:14Z")
The media file is on a NAS share. It works alright with Kodi. No non-ascii characters in the folder or the file names. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 27, 2016, 8:15pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/7 "2016-08-27T20:15:56Z")
May I see[mediainfo XML](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "mediainfo XML") of that movie? ---
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 27, 2016, 9:16pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/8 "2016-08-27T21:16:21Z")
Here is the info - XML - [http://pastebin.com/Sbj6TmHz](http://pastebin.com/Sbj6TmHz) Mediainfo - [http://pastebin.com/aKjeVkMJ](http://pastebin.com/aKjeVkMJ) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 27, 2016, 9:20pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/9 "2016-08-27T21:20:22Z")
Sorry for asking again: Settings - Server - Agents - Movies - Plex Movie the line ‘Local Media Assets’ is _checked_ ? Could you zip the srt file and attach it? ---
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 27, 2016, 10:59pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/10 "2016-08-27T22:59:38Z")
Yes , the line “Local Media Assets (Movies)” is checked. The srt file is attached. Thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 27, 2016, 11:15pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/11 "2016-08-27T23:15:01Z")
I can see nothing wrong with the subtitle file. It should just work. do these two files share the folder they’re in with other files? How are their file names? Could you please 1. [activate debug](https://support.plex.tv/hc/en-us/articles/201643703 "activate debug") logging (not ‘verbose’!) 2. quit Plex Server 3. wait 1 minute 4. empty the log folder 5. start Plex Server 6. wait 2 minutes 7. [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") this movie 8. wait 3 minutes 9. shut down Plex server 10. wait 1 minute 11. zip up the whole log folder and [attach it](https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums- "attach it") here ---
**Author:** ![plexcabb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexcabb/32/9631_2.png) [@plexcabb](https://forums.plex.tv/u/plexcabb)\ **Post date:** [August 28, 2016, 1:03am UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/12 "2016-08-28T01:03:04Z")
Interestingly after following the above instructions, Plex is now showing up the subtitles as “English (SRT External)”. Sigh. Do you still want to look at the logs? Based on what I could see in the DEBUG log, the “auto-select subtitle” messages seemed similar now and before when I did “analyse”. Not sure why Plex wasn’t selecting the srt file. I understand the debug might not spit out every details. The subtitle file was added at a later date than the movie itself. Thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 28, 2016, 12:29pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/13 "2016-08-28T12:29:30Z")
> @plexcabb said: > Do you still want to look at the logs? > Based on what I could see in the DEBUG log, the “auto-select subtitle” messages seemed similar now and before when I did “analyse”. Not sure why Plex wasn’t selecting the srt file. I understand the debug might not spit out every details. You might be right. It won’t reveal much enlightening detail. But ¯\_(ツ)\_/¯ if it helped… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:48pm UTC](https://forums.plex.tv/t/plex-wont-see-the-srt/155897/14 "2020-01-07T21:48:37Z")