# Plex wont upgrade or install **URL:** \ **Category:** General Discussions\ **Created:** [June 12, 2017, 7:14pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523 "2017-06-12T19:14:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 12, 2017, 7:14pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/1 "2017-06-12T19:14:00Z")
Windows 10 have tried regedit removal revo uninstaller etc, still asking for shutdown-msi missing Please help ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [June 12, 2017, 7:21pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/2 "2017-06-12T19:21:07Z")
have you tried the Microsoft fix it tool linked on this page [https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server) ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 12, 2017, 7:34pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/3 "2017-06-12T19:34:55Z")
Yes tried that also, ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 13, 2017, 5:30am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/5 "2017-06-13T05:30:05Z")
Done this also, its weird. Because nothing else in my system is failing 🙂 Good morning ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 13, 2017, 6:50am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/7 "2017-06-13T06:50:45Z")
Tried edge, same problem I really dont want to bork my system since its running other stuff to 🙂 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/7/0/70f4842f2802a6ffb560a40581cac20e8ec44b0d.png) ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 14, 2017, 6:11pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/9 "2017-06-14T18:11:21Z")
nope get same message C:\ProgramData\Package Cache{E9F87862-A401-4B60-8F85-66C77E21F458}v1.7.3878\pms-shutdown.msi Btw: it is plex pass version Plex-Media-Server-1.7.2.3878-8088811b8 im trying to install ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 14, 2017, 7:02pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/11 "2017-06-14T19:02:48Z")
Probably a new one after i tried to remove all traces of plex in regestry and files and folders ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 15, 2017, 3:17pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/13 "2017-06-15T15:17:14Z")
Removed all visual c, sfc /scannow did not find any faults Restert did not do anything Getting frustrated 😕 ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [June 15, 2017, 3:43pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/14 "2017-06-15T15:43:44Z")
What version did you have installed before trying to upgrade? ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 16, 2017, 7:43pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/17 "2017-06-16T19:43:22Z")
Sorry, every trace is removed from regestry, still same issue msi not a valid blahblah ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 17, 2017, 7:04pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/19 "2017-06-17T19:04:57Z")
Hi again removed all traces of plex again and checked files downloaded with Hastab, it is all fine Weird stuff. Never seen a installer behave like this ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 17, 2017, 7:18pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/20 "2017-06-17T19:18:53Z")
now i removed all traces of microsoft visual c (uninstalled) then delete all reg keys. Meybe now my system goes to hell next restart 🙂 ---
**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\ **Post date:** [June 17, 2017, 7:42pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/21 "2017-06-17T19:42:29Z")
Do you have any anti-virus or malware/etc monitoring programs running? I only ask because the message you are receiving may also include running said MSI and returning an exit code. ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 17, 2017, 8:14pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/22 "2017-06-17T20:14:57Z")
[2EA4:21FC][2017-06-17T22:12:40]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\MATRIX~1\AppData\Local\Temp{60FB131A-55C2-42F5-8C94-4CCFB8485573}.cr\Plex-Media-Server-1.5.6.3790-4613ce077.exe [2EA4:21FC][2017-06-17T22:12:40]i000: Initializing string variable ‘OEM’ to value ‘’ [2EA4:21FC][2017-06-17T22:12:40]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’ [2EA4:21FC][2017-06-17T22:12:40]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’ [2EA4:21FC][2017-06-17T22:12:40]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’ [2EA4:21FC][2017-06-17T22:12:40]i009: Command Line: ‘-burn.clean.room=C:\Users\Matrixserver\Downloads\Plex-Media-Server-1.5.6.3790-4613ce077.exe -burn.filehandle.attached=544 -burn.filehandle.self=548’ [2EA4:21FC][2017-06-17T22:12:40]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Matrixserver\Downloads\Plex-Media-Server-1.5.6.3790-4613ce077.exe’ [2EA4:21FC][2017-06-17T22:12:40]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Matrixserver\Downloads’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241.log’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’ [2EA4:0FB0][2017-06-17T22:12:41]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033 [2EA4:0FB0][2017-06-17T22:12:41]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.5.6.3790’ [2EA4:21FC][2017-06-17T22:12:41]i100: Detect begin, 16 packages [2EA4:21FC][2017-06-17T22:12:41]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’ [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’ [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘PreviousInstallFolder’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:41]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1 [2EA4:21FC][2017-06-17T22:12:41]i000: Setting numeric variable ‘Found\_ucrtbase\_dll’ to value 1 [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘NOT Found\_ucrtbase\_dll’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:41]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1607’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘14393’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegEditionID’ to value ‘ProfessionalN’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Pro N’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’ [2EA4:21FC][2017-06-17T22:12:41]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~x86~~6.3.1.14’ [2EA4:21FC][2017-06-17T22:12:41]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘14393’ [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘FoundMfPlatDll’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i103: Detected related package: {F935BB29-E095-46A3-8936-965397627AA0}, scope: PerMachine, version: 1.4.3495.0, language: 0 operation: MajorUpgrade [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin7x86, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin7x64, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin8x86, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin8x64, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin81x86, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin81x64, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x86, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x64, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: pmsshutdown, state: Absent, cached: None [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: vcredist\_repair, state: Absent, cached: Complete [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: vcredist, state: Absent, cached: Complete [2EA4:21FC][2017-06-17T22:12:41]i101: Detected package: pms, state: Absent, cached: Complete [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘VersionNT \>= v6.1’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel \< 1)))’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355\_x86 \<\> 112 AND KB2919355\_amd64 \<\> 112))’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:41]i199: Detect complete, result: 0x0 [2EA4:0FB0][2017-06-17T22:12:42]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0 [2EA4:21FC][2017-06-17T22:12:42]i200: Plan begin, 16 packages, action: Install [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607 [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘VersionNT\>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607 [2EA4:21FC][2017-06-17T22:12:42]i000: Setting string variable ‘WixBundleRollbackLog\_pmsshutdown’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241\_000\_pmsshutdown\_rollback.log’ [2EA4:21FC][2017-06-17T22:12:42]i000: Setting string variable ‘WixBundleLog\_pmsshutdown’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241\_000\_pmsshutdown.log’ [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘Bad\_VCRedist’ evaluates to false. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: vcredist\_repair [2EA4:21FC][2017-06-17T22:12:42]i052: Condition ‘NOT Bad\_VCRedist’ evaluates to true. [2EA4:21FC][2017-06-17T22:12:42]w321: Skipping dependency registration on package with no dependency providers: vcredist [2EA4:21FC][2017-06-17T22:12:42]i000: Setting string variable ‘WixBundleLog\_vcredist’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241\_001\_vcredist.log’ [2EA4:21FC][2017-06-17T22:12:42]i000: Setting string variable ‘WixBundleRollbackLog\_pms’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241\_002\_pms\_rollback.log’ [2EA4:21FC][2017-06-17T22:12:42]i000: Setting string variable ‘WixBundleLog\_pms’ to value ‘C:\Users\MATRIX~1\AppData\Local\Temp\Plex Media Server\_20170617221241\_002\_pms.log’ [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: vcredist\_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None [2EA4:21FC][2017-06-17T22:12:42]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register [2EA4:21FC][2017-06-17T22:12:42]i299: Plan complete, result: 0x0 [2EA4:21FC][2017-06-17T22:12:42]i300: Apply begin [2EA4:21FC][2017-06-17T22:12:42]i010: Launching elevated engine process. [2EA4:21FC][2017-06-17T22:12:42]i011: Launched elevated engine process. [2EA4:21FC][2017-06-17T22:12:43]i012: Connected to elevated engine. [2D84:307C][2017-06-17T22:12:43]i358: Pausing automatic updates. [2D84:307C][2017-06-17T22:12:43]i359: Paused automatic updates. [2D84:307C][2017-06-17T22:12:43]i360: Creating a system restore point. [2D84:307C][2017-06-17T22:12:43]i361: Created a system restore point. [2D84:307C][2017-06-17T22:12:43]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{de82078e-91f7-4bd1-8ea5-182dc0b59de6}, options: 0x7, disable resume: No [2D84:307C][2017-06-17T22:12:43]i000: Caching bundle from: ‘C:\Users\MATRIX~1\AppData\Local\Temp{0DD0F6D3-7C68-4C4D-9302-250BB66AC032}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{de82078e-91f7-4bd1-8ea5-182dc0b59de6}\pms.exe’ [2D84:307C][2017-06-17T22:12:43]i320: Registering bundle dependency provider: {de82078e-91f7-4bd1-8ea5-182dc0b59de6}, version: 1.5.6.3790 [2D84:307C][2017-06-17T22:12:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{de82078e-91f7-4bd1-8ea5-182dc0b59de6}, resume: Active, restart initiated: No, disable resume: No [2D84:2194][2017-06-17T22:12:43]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{C3C981E2-1297-45A5-8862-FDBE25DEFE48}v1.5.3790\pms-shutdown.msi. [2D84:2194][2017-06-17T22:12:43]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\72211BD2E7DFC91EA7C8FAC549C49C0543BA791B\vcredist\_x86.exe. [2D84:2194][2017-06-17T22:12:43]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{BA932E6A-A256-4A56-BF50-54D0AEE9FAE3}v1.5.3790\pms.msi. [2D84:307C][2017-06-17T22:12:43]i323: Registering package dependency provider: {C3C981E2-1297-45A5-8862-FDBE25DEFE48}, version: 1.5.3790, package: pmsshutdown [2D84:307C][2017-06-17T22:12:43]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{C3C981E2-1297-45A5-8862-FDBE25DEFE48}v1.5.3790\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’ [2D84:307C][2017-06-17T22:12:48]e000: Error 0x80070643: Failed to install MSI package. [2D84:307C][2017-06-17T22:12:48]e000: Error 0x80070643: Failed to execute MSI package. [2EA4:21FC][2017-06-17T22:12:48]e000: Error 0x80070643: Failed to configure per-machine MSI package. [2EA4:21FC][2017-06-17T22:12:48]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None [2EA4:21FC][2017-06-17T22:12:48]e000: Error 0x80070643: Failed to execute MSI package. [2D84:307C][2017-06-17T22:12:48]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent [2EA4:21FC][2017-06-17T22:12:48]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None [2D84:307C][2017-06-17T22:12:48]i329: Removed package dependency provider: {C3C981E2-1297-45A5-8862-FDBE25DEFE48}, package: pmsshutdown [2D84:307C][2017-06-17T22:12:48]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{C3C981E2-1297-45A5-8862-FDBE25DEFE48}v1.5.3790 [2D84:307C][2017-06-17T22:12:48]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{de82078e-91f7-4bd1-8ea5-182dc0b59de6}, resume: None, restart: None, disable resume: No [2D84:307C][2017-06-17T22:12:48]i330: Removed bundle dependency provider: {de82078e-91f7-4bd1-8ea5-182dc0b59de6} [2D84:307C][2017-06-17T22:12:48]i352: Removing cached bundle: {de82078e-91f7-4bd1-8ea5-182dc0b59de6}, from path: C:\ProgramData\Package Cache{de82078e-91f7-4bd1-8ea5-182dc0b59de6} [2D84:307C][2017-06-17T22:12:48]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{de82078e-91f7-4bd1-8ea5-182dc0b59de6}, resume: None, restart initiated: No, disable resume: No [2EA4:21FC][2017-06-17T22:12:48]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 17, 2017, 8:21pm UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/23 "2017-06-17T20:21:15Z")
Now I only get The older version of stopping plex cannot be removed 0x80070634 (this has always been there) ---
**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\ **Post date:** [June 18, 2017, 7:59am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/25 "2017-06-18T07:59:56Z")
Be sure Windows has no pending updates that might be blocking your install of Plex ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 20, 2017, 6:39am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/26 "2017-06-20T06:39:48Z")
Is there no way to force the install? ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 20, 2017, 6:46am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/27 "2017-06-20T06:46:16Z")
Seriously!!! Tried installing old version from [http://www.filehorse.com/download-plex-media-server/29449/download/](http://www.filehorse.com/download-plex-media-server/29449/download/) It WORX!! I still cant upgrade to lastet version though without getting error Something is ffed up in the latest plex versions both normal and plex pass downloads ---
**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\ **Post date:** [June 20, 2017, 7:34am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/28 "2017-06-20T07:34:38Z")
Have you tried version 1.6.1? Besides I think 1.5.3xxx sucks anyways. There is also v1.7.x out now. ---
**Author:** ![Ontrackx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ontrackx/32/5520_2.png) [@Ontrackx](https://forums.plex.tv/u/Ontrackx)\ **Post date:** [June 21, 2017, 6:00am UTC](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523/30 "2017-06-21T06:00:45Z")
Tried everything, windows fix says there is nothing wrong [Next page](https://forums.plex.tv/t/plex-wont-upgrade-or-install/195523.md?page=2)