# Plex에 로그인이 되지 않고, 비밀번호 변경 메일도 오지 않습니다
**URL:** https://forums.plex.tv/t/plex/909986
**Category:** General Discussions
**Tags:** account
**Created:** [March 23, 2025, 5:18pm UTC](https://forums.plex.tv/t/plex/909986 "2025-03-23T17:18:50Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@goldarms81](https://forums.plex.tv/u/goldarms81)
#### Post date: [March 23, 2025, 5:18pm UTC](https://forums.plex.tv/t/plex/909986/1 "2025-03-23T17:18:50Z")
오늘 컴퓨터 포맷 후 plex를 다시 설치하고 나서
[goldarms81@naver.com](mailto:goldarms81@naver.com) 로그인이 되지 않고, 비밀번호도 변경되지 않습니다.
어떻게 해야 합니까?
---
### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [March 23, 2025, 5:52pm UTC](https://forums.plex.tv/t/plex/909986/2 "2025-03-23T17:52:00Z")
email is not correct, you have another email domain
---
### Author:  [@goldarms81](https://forums.plex.tv/u/goldarms81)
#### Post date: [March 24, 2025, 11:58am UTC](https://forums.plex.tv/t/plex/909986/4 "2025-03-24T11:58:25Z")
I have [goldarms81@naver.com](mailto:goldarms81@naver.com) e-mail in addition to [goldarms81@gmail.com](mailto:goldarms81@gmail.com).
To whom it may concern
I have a trouble to log in Plex account after formatting my computer.
My account was supposed to be logged in automatically as I turn on my computer, so I didn’t have to log in every time. However, after I formatted my computer yesterday and I couldn’t log in anymore.
It said my password is wrong.
So I tried to change my password but I couldn’t receive any email from the Plex.
My ID: [goldarms81@naver.com](mailto:goldarms81@naver.com)
Please send me a solution how I can log in or reset my password with my current ID.
Thank you.
---
### Author:  [@goldarms81](https://forums.plex.tv/u/goldarms81)
#### Post date: [March 24, 2025, 12:13pm UTC](https://forums.plex.tv/t/plex/909986/5 "2025-03-24T12:13:52Z")
If my email account was deleted for some reason, would it be possible to recover it?
In 2023, I received an email from [goldarms81@naver.com](mailto:goldarms81@naver.com) saying that if I don’t change the password sent by PLEX, my account will be deleted.
I would like to know if the account has been deleted in relation to this. Also, if so, I would like to know if it is possible to recover.
I’ve been using this account as an auto login so far and it’s so weird that I can’t log in all of a sudden.
---
### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [March 24, 2025, 12:21pm UTC](https://forums.plex.tv/t/plex/909986/6 "2025-03-24T12:21:02Z")
Please create a ticket with our accounting team here:
[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 3, 2026, 9:41am UTC](https://forums.plex.tv/t/plex/909986/7 "2026-08-03T09:41:54Z")
This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.