# Plexamp 3.0.0 for Mac won't open
**URL:** https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298
**Category:** Plex Labs
**Tags:** plexamp
**Created:** [April 16, 2020, 1:44pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298 "2020-04-16T13:44:47Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Nixon506E](https://forums.plex.tv/u/Nixon506E)
#### Post date: [April 16, 2020, 1:44pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/1 "2020-04-16T13:44:47Z")
Replaced Plexamp 2.0 with 3.0 but now get an error stating “The application Plexamp can’t be opened.” every time.
Running MacOS 10.15.4 Catalina.
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [April 16, 2020, 2:26pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/2 "2020-04-16T14:26:57Z")
The site was just updated again, does it work now? 🙂 you may need to perform a hard refresh to get past your browser cache (hold shift and click the refresh button).
---
### Author:  [@WAYFLIX](https://forums.plex.tv/u/WAYFLIX)
#### Post date: [April 16, 2020, 2:28pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/3 "2020-04-16T14:28:13Z")
Yes works now. Thanks!
---
### Author:  [@Nixon506E](https://forums.plex.tv/u/Nixon506E)
#### Post date: [April 16, 2020, 2:38pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/4 "2020-04-16T14:38:35Z")
All good, thanks!
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [April 16, 2020, 3:15pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/5 "2020-04-16T15:15:49Z")
No worries! Thanks for letting me know 🙂
---
### Author:  [@brambo23](https://forums.plex.tv/u/brambo23)
#### Post date: [April 17, 2020, 6:27pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/7 "2020-04-17T18:27:10Z")
I just downloaded plexamp for the first time today (20 minutes ago) and getting the same error (10.15.3 Catalina)
---
### Author:  [@Klug](https://forums.plex.tv/u/Klug)
#### Post date: [April 18, 2020, 2:31pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/8 "2020-04-18T14:31:53Z")
Very same problem from France.
Downloaded, won’t start (with same error), doesn’t know what the "hard refresh "suggestion would do to an application not working on a local computer.
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [April 21, 2020, 2:14am UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/9 "2020-04-21T02:14:43Z")
Hi @Klug and @brambo23, could you please post a screenshot of the error you’re seeing? The original issue of this post was the [plexamp.com](http://plexamp.com) site was linking to the wrong installer file, which is what the website update resolved.
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### Author:  [@Klug](https://forums.plex.tv/u/Klug)
#### Post date: [April 21, 2020, 7:26am UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/10 "2020-04-21T07:26:47Z")
Hello.
I have just downloaded the file (from the website) to another computer (Catalina too).
Same issue.
In both case, the new Plexamp 3 replaces the previous Plexamp that was installed on the computer.
---
### Author:  [@pf\_Morpheus](https://forums.plex.tv/u/pf_Morpheus)
#### Post date: [April 22, 2020, 12:30pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/11 "2020-04-22T12:30:04Z")
What solved the issue for me, was using another program then the Apples standard program to unpack the archive.
---
### Author:  [@Klug](https://forums.plex.tv/u/Klug)
#### Post date: [April 22, 2020, 12:44pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/12 "2020-04-22T12:44:52Z")
I just tried that. Looks bad.
```auto
% unzip Plexamp-3.0.0-mac.zip
Archive: Plexamp-3.0.0-mac.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
unzip: cannot find zipfile directory in one of Plexamp-3.0.0-mac.zip or
Plexamp-3.0.0-mac.zip.zip, and cannot find Plexamp-3.0.0-mac.zip.ZIP, period.
```
So I downloaded it again (curl) and tried to unzip it again
```auto
% curl https://plexamp.plex.tv/plexamp.plex.tv/desktop/Plexamp-3.0.0-mac.zip --output Plexamp-3.0.0-mac.zip
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 66.5M 100 66.5M 0 0 1160k 0 0:00:58 0:00:58 --:--:-- 1026k
% unzip Plexamp-3.0.0-mac.zip
Archive: Plexamp-3.0.0-mac.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
unzip: cannot find zipfile directory in one of Plexamp-3.0.0-mac.zip or
Plexamp-3.0.0-mac.zip.zip, and cannot find Plexamp-3.0.0-mac.zip.ZIP, period.
```
Still bad.
---
### Author:  [@pf\_Morpheus](https://forums.plex.tv/u/pf_Morpheus)
#### Post date: [April 23, 2020, 10:38pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/13 "2020-04-23T22:38:34Z")
If it’s of any help. I was using [Keka](https://www.keka.io/en/) to unpack the file.
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [April 24, 2020, 6:25am UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/14 "2020-04-24T06:25:04Z")
Hi again @Klug and @pf_Morpheus,
I’ll investigate what’s going on there. In the meantime, could you try this direct link?
[https://plexamp.plex.tv/plexamp.plex.tv/desktop/Plexamp-3.0.1.dmg](https://plexamp.plex.tv/plexamp.plex.tv/desktop/Plexamp-3.0.1.dmg)
---
### Author:  [@Klug](https://forums.plex.tv/u/Klug)
#### Post date: [April 24, 2020, 7:18am UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/15 "2020-04-24T07:18:25Z")
I downloaded the 3.0.1 zip (yes, there’s a 3.0.1 zip on your server).
Same problem with the ZIP file (bad format), and same problem with the app if I unzip it with OSX’ integrated archive tool (cannot open).
The DMG archive is OK and the app inside too.
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [April 25, 2020, 11:48am UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/16 "2020-04-25T11:48:19Z")
Hi @Klug,
The site uses a small bit of JS to get the latest installer from where the build server puts it. The .zip file on this server isn’t intended for users to download.
If you go to [plexamp.com](http://plexamp.com) now, are you still getting the .zip file when you hit the download button, or are you getting the .dmg file? If you’re still getting the .zip, it means the JS is failing. Could you post a little more info here so we can sort out the issue? To start with browser (and version), OS version, and if you’ve disabled JS, that’s helpful to know as well.
---
### Author:  [@Klug](https://forums.plex.tv/u/Klug)
#### Post date: [April 25, 2020, 3:58pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/17 "2020-04-25T15:58:20Z")
The JS on [plexamp.com](http://plexamp.com) website does redirect to the 3.0.1 DMG (while it’s still 3.0.0 on the page).
When I downloaded the 3.0.1 ZIP, it’s not the JS that redirected me.
I just tried (with curl) to download it and it worked (even if the ZIP seems to be broken).
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 24, 2020, 3:58pm UTC](https://forums.plex.tv/t/plexamp-3-0-0-for-mac-wont-open/575298/18 "2020-07-24T15:58:25Z")
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