# Plexamp 3 Bug Report **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [April 17, 2020, 3:54pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029 "2020-04-17T15:54:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 3:54pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/1 "2020-04-17T15:54:12Z")
Mood Radio, Genre Radio and Decade radio result in a second screen with options. Selecting any of the options results in a circle on the screen going round and round but nothing else happens. Decade Radio doesn’t have options for 1950’s, 1940’s or 1930’s Library radio always plays the same song to start. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 17, 2020, 4:18pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/2 "2020-04-17T16:18:09Z")
> [@markpainter](#): > > Decade Radio doesn’t have options for 1950’s, 1940’s or 1930’s Do you have actually _albums_ from these eras? > [@markpainter](#): > > Mood Radio, Genre Radio and Decade radio result in a second screen with options. > Selecting any of the options results in a circle on the screen going round and round but nothing else happens. I wonder if your music library has ever been converted properly to use the new music program code in Plex. Take a look into the properties of your library, on the ‘Advanced’ tab. What has been selected as Scanner and Agent? > [@markpainter](#): > > Library radio always plays the same song to start. Dito. Also, how big and diverse is your library? How many different album artists are there? ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 4:54pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/3 "2020-04-17T16:54:26Z")
Scanner is “Plex Music”, Agent is Plex Music. Not sure how many artists, but at a guess around 8,800 artists with have around 49,500 tracks. And yes I have tracks dating from those decades and I would say around 99% have with correct mp3 tags. (They need to be for my DJ software) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 17, 2020, 4:57pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/4 "2020-04-17T16:57:26Z")
Did y somehow disable download of popularity data or “related” artists? If you didn’t, the stalling could actually be caused by your server trying to build the playlist for you. But due to the size of your collection, this takes unusually long. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 4:59pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/5 "2020-04-17T16:59:51Z")
I have no idea what that means. If that’s on my server let me know where and I will check it. If it’s on the Plexamp all I did was download it and run it. I appreciate your help. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 17, 2020, 5:22pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/6 "2020-04-17T17:22:08Z")
OK, I think we can safely assume that you did nothing to hamper Plex’s music handling. Then I think sentences 2 and 3 of my previous post do apply. Can you try and let it “spin” for longer? Maybe it comes 'round by itself with a delay. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 5:27pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/7 "2020-04-17T17:27:45Z")
Will do. Have noted the start time as 18:27 my local time. Will let you know if anything happens. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 5:42pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/8 "2020-04-17T17:42:25Z")
Now 18:40 No change, still going round and the server is saying nothing connected, and the bandwidth, CPU and RAM haven’t moved. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 17, 2020, 5:48pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/9 "2020-04-17T17:48:04Z")
Are you using Plexamp on mobile or on desktop? I’d like to forward the logs. Logs can be obtained on mobile in the Settings - Advanced - Debugging menu. On Desktop (Windows) you’lll find them in `C:\Users\\AppData\Local\Plexamp\Plexamp\Logs` ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 5:58pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/10 "2020-04-17T17:58:57Z")
Sorry, it’s Plexamp Android. Didn’t know there was a Windows version - will try that and report back here in a few minutes. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 17, 2020, 6:18pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/11 "2020-04-17T18:18:21Z")
Tried running the Windows version for 5 minutes - exactly the same. FYI Both the Android device and my Windows PC work 100% ok with the standard Plex apps. I now have both log files - how do I get them to you? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 18, 2020, 6:52am UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/12 "2020-04-18T06:52:03Z")
PM me. Click on my avatar picture and Message. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 18, 2020, 9:44am UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/13 "2020-04-18T09:44:42Z")
Thanks for the logs! I have forwarded them to the devs. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 24, 2020, 3:52pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/14 "2020-04-24T15:52:48Z")
Did you hear back from the Devs? The mood and genre radio selection are still not working for me on Android and PC. ---
**Author:** ![media\_mattsonandsmith\_com](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@media\_mattsonandsmith\_com](https://forums.plex.tv/u/media_mattsonandsmith_com)\ **Post date:** [April 25, 2020, 6:15am UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/15 "2020-04-25T06:15:12Z")
I also find that when I play a radio (say I have a large mix of artists in the radio) it always starts with the same album of the first artist. I sort of understand starting with the first artist, but I don’t understand starting with the same album every time. The one I know for sure it happens with has 7 albums. Doesn’t make sense it always starts with the same album. Isn’t even the first album that plex shows me when I go to that artist. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 25, 2020, 11:07am UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/16 "2020-04-25T11:07:35Z")
Your logs have been inspected. I was told it has simply to do with a lack of diversity. You seem to have too few albums of each genre, style or decade. Have you created custom “albums”, where you collect all tracks of a certain style all in one or very few albums? The server has a default threshold of 15 albums, below which it doesn’t allow to start a radio. You can experiment with the [hidden server preference](https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/) `RadioDirectoryThreshold` and assign a lower value than 15 in there. But it might not be very satifying. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 25, 2020, 1:10pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/17 "2020-04-25T13:10:34Z")
As a DJ for over 45 years, I can assure you that I really do have quite a diversity of styles, genres and years. I have 1547 albums, with approximately 51,000 tracks from the 1920’s to today in my Plex database. I Have around 1400 Artists. My collection is stored in the albums that the songs were bought in. Eg /music/VA/Now/Now21 Where I have bought indiviual MP3’s they are in larger album eg:- /music/VA/Alphabetic/A-B Every one is correctly MP3 tagged with year, genre etc etc. Pretty sure that this is NOT the reason it’s not working. None of the genres, years or moods do anything, I just get the circle going round and round. There has to be another reason it doesn’t work. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 25, 2020, 1:30pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/18 "2020-04-25T13:30:22Z")
I have had a thought… Am I right in thinking PlexAmp doesn’t use the actual Artist name from the mp3, only the Album Artist name? If this is the case and you have hundreds of compilation albums full of different artists, they would all be treated as the same artist. (Various Artists) instead of the actual real artists name. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 25, 2020, 1:34pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/19 "2020-04-25T13:34:05Z")
Plexamp doesn’t do it differently than all the other Plex clients. Yes, the Album Artist is mainly used when ingesting media and you can only browse by AlbumArtist. Which leaves a lot to be desired when trying to work with any VA compilation/album. But as I mentioned, that is pretty much the same in all Plex clients. ---
**Author:** ![markpainter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markpainter/32/147394_2.png) [@markpainter](https://forums.plex.tv/u/markpainter)\ **Post date:** [April 25, 2020, 3:19pm UTC](https://forums.plex.tv/t/plexamp-3-bug-report/576029/20 "2020-04-25T15:19:47Z")
Ah ok. But I do feel that with my collection of songs PlexAmp should be able to play me something from on it’s radio channels. The ONLY radio channel that works is the ‘Random Album’ channel. Library, Time Travel, Genre, Mood and Decade Radio do nothing apart from display the circle going around. I would guesstimate that at least 98% (Around 48,000 tracks ) have a year in the tag… Mix Builder works fine after I add artists to it, but nothing else in the channels does. I know that it’s a free app, but there really has to be something wrong when it works for other people with much smaller libraries than me. [Next page](https://forums.plex.tv/t/plexamp-3-bug-report/576029.md?page=2)