# Plexamp Android not acknowledging my plexpass

**URL:** <https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172>\
**Category:** Plex Labs\
**Tags:** plexamp\
**Created:** [November 4, 2025, 11:45am UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172 "2025-11-04T11:45:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![arskin\_fe](https://avatars.discourse-cdn.com/v4/letter/a/9fc348/32.png) [@arskin\_fe](https://forums.plex.tv/u/arskin_fe)\
**Post date:** [November 4, 2025, 11:45am UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/1 "2025-11-04T11:45:19Z")

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I have a lifetime plexpass. I know my login credentials. Works fine on my PCs and the new Google TV thingie (ethernet connected)

But on my android phone, despite being logged in, Plexamp is battering me with messages to upgrade to Plexpass to get more out of my “streaming experience”. (grimaces to self briefly)

What’s going here? How to I get Plexamp to recognise my Plexpass entitlements?

Thank you.

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**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\
**Post date:** [November 4, 2025, 6:22pm UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/2 "2025-11-04T18:22:47Z")

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Issues with plex.tv API (see forum badge/updates).

[https://status.plex.tv/](https://status.plex.tv/)

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**Author:** ![arskin\_fe](https://avatars.discourse-cdn.com/v4/letter/a/9fc348/32.png) [@arskin\_fe](https://forums.plex.tv/u/arskin_fe)\
**Post date:** [November 4, 2025, 11:36pm UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/3 "2025-11-04T23:36:50Z")

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OK. Thanks. I saw that alert but didn’t connect it to the issue I was experiencing.

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**Author:** ![mulvaneys1999](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mulvaneys1999/32/14061_2.png) [@mulvaneys1999](https://forums.plex.tv/u/mulvaneys1999)\
**Post date:** [November 5, 2025, 7:41pm UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/4 "2025-11-05T19:41:12Z")

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I am experiencing an issue with Plexamp. Despite having a Lifetime Plex Pass, both the Windows version and the Android app keep prompting me to sign up. As a result, I cannot access all of the member-only features, and I can’t bypass these prompts. I hope this gets resolved soon.

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**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\
**Post date:** [November 6, 2025, 7:17pm UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/5 "2025-11-06T19:17:25Z")

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We’ve fixed an additional issue, please restart the app and it should pick up the Plex Pass.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2026, 7:17pm UTC](https://forums.plex.tv/t/plexamp-android-not-acknowledging-my-plexpass/933172/6 "2026-02-04T19:17:42Z")

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