# Plexamp - audio won't play **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [January 26, 2026, 9:49pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787 "2026-01-26T21:49:41Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![le\_mole](https://avatars.discourse-cdn.com/v4/letter/l/a698b9/32.png) [@le\_mole](https://forums.plex.tv/u/le_mole)\ **Post date:** [January 26, 2026, 9:49pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/1 "2026-01-26T21:49:41Z")
Hi, Iphone 13 plexamp v4.12.4 plex server Version 1.43.0.10467 (unraid docker) I have had an issue for a while where plexamp, when newly logged in, will work great for a while (couple of days perhaps) and then, when resuming/reopening the app, no music will play. the UI will briefly display the pause icon, and the play time indication remains static. I can’t then play any audio until I log out of plexamp and log back in again, whereupon playback can be resumed. This happens with all of my 3 music libraries. Cache settings seem to be minimal (10-15 tracks) I’m quite often listening via airpods pro 2 (bluetooth) [Plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427) attached. Any suggestions welcome! Cheers. [Plexamp-Logs-2026-01-26-1.zip](https://forums.plex.tv/uploads/short-url/6Vwn4I3zHPMRSTXOGm6ZOLAi40A.zip) (110.6 KB) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [January 28, 2026, 8:52am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/2 "2026-01-28T08:52:04Z")
I am seeing some 404 errors coming back from the server: ```auto Jan 11, 2026 14:18:22.579 [0x701b7000] INFO - Cache: Opened file at offset 0: https://192-168-178-35.bd7645e012a04d46876a32375e00ff2c.plex.direct:32400/library/parts/33548/1721251634/file.aiff?download=1&X-Plex-Client-Identifier=753ebd12-be98-46da-a06d-17ec63aff381&X-Plex-Device=iOS&X-Plex-Device-Name=iPhone&X-Plex-Platform=Generic&X-Plex-Platform-Version=18%2E6%2E2&X-Plex-Product=Plexamp&X-Plex-Token=&X-Plex-Version=4%2E12%2E4 Jan 11, 2026 14:18:22.594 [0x7009f000] INFO - Cache: Network error (404) occurred (retry: 0), we might want to kick off recovery (still 0 bytes in network buffer). ``` Most recent log shows an example of this. I honestly haven’t heard of an issue like this, I use iOS / AirPods all the time. If you can reproduce it: - Hold down play/pause button to completely clear the play queue - Force quite the app - Start the app - Try to play something - If that doesn’t work upload logs ---
**Author:** ![le\_mole](https://avatars.discourse-cdn.com/v4/letter/l/a698b9/32.png) [@le\_mole](https://forums.plex.tv/u/le_mole)\ **Post date:** [January 28, 2026, 7:39pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/3 "2026-01-28T19:39:43Z")
Thanks for the response Elan. I can confirm that I can clear the issue with the steps listed above. I can reproduce the issue by pausing the playing track. then going about my business for a while (usually hours). And then when I reopen the app and try to resume where I left off, then it happens (sorry not very precise) on the 404s - I realised today that I have removed a bunch of music files without clearing the trash, that could explain that? In terms of playback, plexamp will skip over the missing track successfully. I have attached fresh [plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427), and [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) too. [Plexamp-Logs-2026-01-28-1.zip](https://forums.plex.tv/uploads/short-url/75hikqlv7X6KgSLLX5jRHLeTpqC.zip) (113.7 KB) [Plex Media Server Logs\_2026-01-28\_19-06-47.zip](https://forums.plex.tv/uploads/short-url/cs4U7gCuYTihWl5I5oa3O9nuZNJ.zip) (1.6 MB) Thanks. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [January 29, 2026, 6:47am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/4 "2026-01-29T06:47:40Z")
It’s still very confusing. In the most recent log, the app starts up, tries to resume what looks like a fairly massive AIFF file (Armand Van Helden - The Funk Phenomena), and then it gets paused for some reason I can’t really tell. It doesn’t look like you try to resume it after that. I assume if you tap on the play button it doesn’t do anything? Is this only an issue with AIFF files by chance? ---
**Author:** ![le\_mole](https://avatars.discourse-cdn.com/v4/letter/l/a698b9/32.png) [@le\_mole](https://forums.plex.tv/u/le_mole)\ **Post date:** [January 29, 2026, 6:03pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/5 "2026-01-29T18:03:36Z")
OK apologies - I should have reproduced this more reliably before posting logs. AIFF files usually work great (they are from my DJ record box, hence file size) I have tested with an MP3 file… I have had 2 instances of this to share today. **Steps to reproduce** - Open plexamp **Timestamps to go with logs** - File tested - Craig Richards Resident Advisor DJ mix (long MP3) Working throughout the day, unable to reproduce (I think I was force closing the app throughout the day in error of my own steps) **2nd instance** - Started Bill Withers - Kissing My Love leaving work approx 5:00pm [plex-media-server-logs-2026-01-29-1769709473652.zip](https://forums.plex.tv/uploads/short-url/5LI2zoQQ1Kn6q3j5Er0wpS2WdJG.zip) (1.4 MB) [Plexamp-Logs-2026-01-29-1.zip](https://forums.plex.tv/uploads/short-url/vMYmTY24Jk6P53juPenVPBT0rCT.zip) (94.6 KB) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [January 29, 2026, 11:33pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/6 "2026-01-29T23:33:08Z")
I’m afraid there aren’t really any more clues in here. When it manifests as stuck/paused, I don’t see indication in the logs that you’re hitting the play button at all in an attempt resume it. Can you hit play button a few times so I can see what that looks like in the logs? Can you try just force quitting and restarting the app? It should leave you exactly where you were left off, with just hitting play button to resume. I continue to be quite confused. ---
**Author:** ![le\_mole](https://avatars.discourse-cdn.com/v4/letter/l/a698b9/32.png) [@le\_mole](https://forums.plex.tv/u/le_mole)\ **Post date:** [January 30, 2026, 5:50pm UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/7 "2026-01-30T17:50:47Z")
Thanks Elan, I share your confusion! I have posted a video of it happening, in the hope that I’m doing something ridiculous as a user. Plexamp test 1 [![](https://img.youtube.com/vi/q8h5vCSOJwk/maxresdefault.jpg "Plexamp test 1") ](https://www.youtube.com/watch?v=q8h5vCSOJwk) [Plexamp-Logs-2026-01-30-1.zip](https://forums.plex.tv/uploads/short-url/8lXR0lL3aFom6Crh03GovpFCqWY.zip) (108.5 KB) [plex-media-server-logs-2026-01-30-1769763014636.zip](https://forums.plex.tv/uploads/short-url/cDbP8T73ZV5krShwSveJN1NjzXR.zip) (3.2 MB) Plexamp test 2 [![](https://i.ytimg.com/vi/t7kNFPfSy7A/hq2.jpg "Plexamp test 2") ](https://www.youtube.com/watch?v=t7kNFPfSy7A) [plex-media-server-logs-2026-01-30-1769795333538.zip](https://forums.plex.tv/uploads/short-url/balCldATVqVzH1u4orzKLUHljCL.zip) (3.2 MB) [Plexamp-Logs-2026-01-30-2.zip](https://forums.plex.tv/uploads/short-url/xSBpiEbVqOpHJoapd7KZ6Ryg1sp.zip) (97.9 KB) Cheers. ---
**Author:** ![Masscasualty](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/masscasualty/32/171058_2.png) [@Masscasualty](https://forums.plex.tv/u/Masscasualty)\ **Post date:** [January 31, 2026, 4:14am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/8 "2026-01-31T04:14:43Z")
Similar problem. My Iphone/Plex amp suddenly won’t play any music. I hit play, it goes gray and the spinning cog is there for eternity. ---
**Author:** ![Masscasualty](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/masscasualty/32/171058_2.png) [@Masscasualty](https://forums.plex.tv/u/Masscasualty)\ **Post date:** [January 31, 2026, 4:39am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/9 "2026-01-31T04:39:10Z")
Ok. I went nuclear. I uninstalled PlexAmp from my iPhone. Delete storage. Reboot iPhone. Install PlexAmp Sign into account Select library. Working perfectly. I wish I found this before my listen to tunes Friday drive home from work that had no tunes today. ---
**Author:** ![le\_mole](https://avatars.discourse-cdn.com/v4/letter/l/a698b9/32.png) [@le\_mole](https://forums.plex.tv/u/le_mole)\ **Post date:** [January 31, 2026, 11:01am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/10 "2026-01-31T11:01:38Z")
Thanks Masscasualty. I’ve been having this issue for over 12 months, and has persisted through an app reinstall. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 1, 2026, 11:02am UTC](https://forums.plex.tv/t/plexamp-audio-wont-play/935787/11 "2026-05-01T11:02:15Z")
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