# Plexamp: bugs & features **URL:** \ **Category:** Plex Labs\ **Created:** [December 21, 2017, 12:10am UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407 "2017-12-21T00:10:57Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![muikrad](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@muikrad](https://forums.plex.tv/u/muikrad)\ **Post date:** [January 19, 2018, 7:38pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/41 "2018-01-19T19:38:15Z")
Thanks for this amazing little tool!!! I’m using it on Ubuntu 16, the visualization is too early VS the music I hear. It probably has to do with my audio buffer being too large (laptop connected on an USB3 docking station, audio/video fed from docking) and of course you can’t fix that lol. Nevertheless, I’d love a setting where I can adjust the video and audio latency just for the viz’s purpose! ---
**Author:** ![lazybones02](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lazybones02/32/15288_2.png) [@lazybones02](https://forums.plex.tv/u/lazybones02)\ **Post date:** [January 21, 2018, 9:29pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/42 "2018-01-21T21:29:41Z")
I am having weird issues. When I am going to connect the player. I cannot do it no matter how long i wait after pressing “log in” nothing happens. Is this a known bug? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [January 23, 2018, 4:18am UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/43 "2018-01-23T04:18:58Z")
> @muikrad said: > Thanks for this amazing little tool!!! > … > Nevertheless, I’d love a setting where I can adjust the video and audio latency just for the viz’s purpose! You can do that already, thankfully! 😅 Edit config.json and add an entry for `vizdelay`. The units are milliseconds to delay the visualizer to account for audio delay. The brilliant designer who made the About dialog for Plexamp uses 1275ms with his audio solution using Chromecast Audios via Airfoil. ```auto "ui": { "vizdelay": 1275 ... } ``` ---
**Author:** ![muikrad](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@muikrad](https://forums.plex.tv/u/muikrad)\ **Post date:** [January 24, 2018, 1:57pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/44 "2018-01-24T13:57:18Z")
Yay!! Thanks @elan 🙂 I found the file in ~/.config/Plexamp is anyone’s wondering! ---
**Author:** ![GyozaGuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gyozaguy/32/172222_2.png) [@GyozaGuy](https://forums.plex.tv/u/GyozaGuy)\ **Post date:** [January 30, 2018, 10:20pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/45 "2018-01-30T22:20:14Z")
Is there a way to get Plexamp (and Plex in general actually) to connect to the server using a domain/subdomain instead of a port? I can’t get to my media behind my company’s firewall because Plexamp insists on using port 32400. I have my Plex configured with a subdomain but I can’t tell Plexamp to use it. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [January 30, 2018, 11:01pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/46 "2018-01-30T23:01:44Z")
Plex apps use whatever is published to the cloud for connections. There is no insistence on port 32400 unless that’s how your server is accessible. You can tweak your router settings and publish a manual port. Generally speaking, Plexamp doesn’t work behind an HTTPS proxy. ---
**Author:** ![GyozaGuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gyozaguy/32/172222_2.png) [@GyozaGuy](https://forums.plex.tv/u/GyozaGuy)\ **Post date:** [January 30, 2018, 11:32pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/47 "2018-01-30T23:32:07Z")
Sorry, I don’t think I explained myself good enough… what I mean is, is there any way to use a path instead of a port? For instance, I also run Seafile, and it allows me to set a path for the service to use instead of a port, like so: `http://example.com/seafhttp` (instead of `http://example.com:8082`) Then in nginx, I configure a forwarder like so: > location /seafhttp { > rewrite ^/seafhttp(.\*)$ $1 break; > proxy\_pass [http://127.0.0.1:8082](http://127.0.0.1:8082); > client\_max\_body\_size 0; > proxy\_connect\_timeout 36000s; > proxy\_read\_timeout 36000s; > proxy\_send\_timeout 36000s; > send\_timeout 36000s; > } This lets me use it behind a proxy which is super neat. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 1, 2018, 8:22am UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/48 "2018-02-01T08:22:02Z")
You can use the advanced Custom Server Access URL preference in the server to publish via any URL you want. I think that helps? ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/e/1/e14dfc249a7d15ab766bc939b0c34ba2c6597d72.jpg) ---
**Author:** ![GyozaGuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gyozaguy/32/172222_2.png) [@GyozaGuy](https://forums.plex.tv/u/GyozaGuy)\ **Post date:** [February 1, 2018, 4:05pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/49 "2018-02-01T16:05:54Z")
Not quite, it’s still trying to use a port: `warn: DEVICE: Server connection http://.com:17837 didn't work for : timeout of 5000ms exceeded` ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 1, 2018, 8:45pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/50 "2018-02-01T20:45:07Z")
That’s a bit confusing, it should be using the custom URL as is; what did you put for the server access URL? (and why isn’t it HTTPS?) ---
**Author:** ![GyozaGuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gyozaguy/32/172222_2.png) [@GyozaGuy](https://forums.plex.tv/u/GyozaGuy)\ **Post date:** [February 1, 2018, 10:11pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/51 "2018-02-01T22:11:35Z")
Here is my server access URL setting: ![](https://global.discourse-cdn.com/plex/original/3X/3/6/366b66906e01b18ef17b71f5f615b48c4bfa8764.png) I have tried both `http` and `https`. Here is the console output for Plexamp. It seems to try both `http://plex..com` and `https://plex..com`. (I tried to get it in a spoiler… sorry) ```auto MacOS ./Plexamp debug: DEVICE: Loaded 8 devices. info: [PUBSUB] Connecting... debug: CODEC: Checking for device identifier in /Users//Library/Application Support/Plexamp/Codecs/.device-id debug: CODEC: Read 71d2256f-0718-457d-a0e7-ebcd05af483c debug: CODEC: Initialize complete. debug: DEVICE: Initializing manager. debug: DEVICE: Fetching latest provider list from cloud. debug: DEVICE: Fetching latest list from cloud. debug: DEVICE: Starting connection test. debug: DEVICE: Looking for an active server in 8 devices. debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to http://plex..com:17837/ debug: HTTP: Issuing request to https://:17837/ debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services/ info: [MPD] Started, now we will connect info: [MPD] Connecting... warn: DEVICE: Server connection https://:32400 didn't work for : connect ECONNREFUSED :32400 error: [MPD] Error connecting:Error: connect ECONNREFUSED :36600 info: [MPD] Connecting... info: [MPD] Ready! warn: DEVICE: Server connection https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services didn't look like it hit the right server warn: DEVICE: Connection testing failed for info: [CLOUD] Registered device. debug: DEVICE: Fetched 8 devices from the cloud. info: [PUBSUB] Connected. warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection http://plex..com:17837 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:17837 didn't work for : timeout of 5000ms exceeded debug: DEVICE: Trying last-ditch relay connection https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443. debug: HTTP: Issuing request to https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443/ debug: DEVICE: Persisting devices because was dirty. debug: DEVICE: Persisting devices. warn: DEVICE: Server connection https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443 didn't work for : timeout of 20000ms exceeded warn: DEVICE: Connection testing failed for warn: DEVICE: Did not find a working server. debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services/ debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://plex..com:17837/ debug: HTTP: Issuing request to https://:17837/ debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to http://:41305/resources debug: DEVICE: Finding best connection for Plex Web (Vivaldi) debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://plex..com:17837/resources debug: HTTP: Issuing request to https://:17837/resources debug: DEVICE: Finding best connection for Plex Web (Vivaldi) debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://plex..com:17837/resources debug: HTTP: Issuing request to https://:17837/resources debug: DEVICE: Persisting devices. debug: DEVICE: Initialization finished in 25048ms. debug: METRICS: Initializing. debug: Not restoring a play queue. info: [EXPRESS] Listening on port 20000 warn: DEVICE: Server connection https://:32400 didn't work for : connect ECONNREFUSED :32400 warn: DEVICE: Server connection https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services didn't look like it hit the right server warn: DEVICE: Connection testing failed for debug: METRICS: Saving latest cloud settings for metrics. warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://plex..com:17837 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:17837 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Player connection http://:41305 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://plex..com:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded debug: DEVICE: Trying last-ditch relay connection https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443. debug: HTTP: Issuing request to https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443/ warn: DEVICE: Connection testing failed for warn: DEVICE: Connection testing failed for Plex Web (Vivaldi) warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://plex..com:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Connection testing failed for Plex Web (Vivaldi) info: [CLOUD] Registered device. debug: METRICS: Initializing. debug: DEVICE: Fetching latest provider list from cloud. debug: DEVICE: Fetching latest list from cloud. debug: POST /claim?token=SfNQGhFXTesnmuhzyHem&identifier=b61f7eae-73a6-4bd7-9cf8-3ccbdb95dad3&title= 200 2 - 882.061 ms debug: METRICS: Saving latest cloud settings for metrics. debug: DEVICE: Fetched 9 devices from the cloud. debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services/ debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://:32400/ debug: HTTP: Issuing request to https://plex..com:17837/ debug: HTTP: Issuing request to https://:17837/ debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to http://:41305/resources debug: DEVICE: Finding best connection for Plex Web (Vivaldi) debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://plex..com:17837/resources debug: HTTP: Issuing request to https://:17837/resources debug: DEVICE: Finding best connection for Plex Web (Vivaldi) debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://:32400/resources debug: HTTP: Issuing request to https://plex..com:17837/resources debug: HTTP: Issuing request to https://:17837/resources debug: DEVICE: Finding best connection for debug: HTTP: Issuing request to http://:20000/resources warn: DEVICE: Server connection https://:32400 didn't work for : connect ECONNREFUSED :32400 debug: GET /resources 200 343 - 0.651 ms debug: DEVICE: Player connection worked for ~ http://:20000 warn: DEVICE: Server connection https://b4e75fa6b0d41b33-1159a641e30043acb10c3424755f591e.cho.plex.services didn't look like it hit the right server warn: DEVICE: Connection testing failed for warn: DEVICE: Server connection https://184-105-148-103.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443 didn't work for : timeout of 20000ms exceeded warn: DEVICE: Connection testing failed for warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:32400 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://plex..com:17837 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Server connection https://:17837 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Player connection http://:41305 didn't work for : timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://plex..com:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:32400 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded debug: DEVICE: Trying last-ditch relay connection https://184-105-148-105.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443. debug: HTTP: Issuing request to https://184-105-148-105.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443/ warn: DEVICE: Connection testing failed for warn: DEVICE: Connection testing failed for Plex Web (Vivaldi) warn: DEVICE: Player connection https://plex..com:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Player connection https://:17837 didn't work for Plex Web (Vivaldi): timeout of 5000ms exceeded warn: DEVICE: Connection testing failed for Plex Web (Vivaldi) debug: DEVICE: Persisting devices because was dirty. debug: DEVICE: Persisting devices. warn: DEVICE: Server connection https://184-105-148-105.0eb1ebf4a7ea42218f842e550ea9196d.plex.direct:8443 didn't work for : timeout of 20000ms exceeded warn: DEVICE: Connection testing failed for ``` ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 1, 2018, 11:12pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/52 "2018-02-01T23:12:57Z")
I just double checked, and with custom server URLs, you have to be explicit about the port. If you’re not, it’ll assume you’re using the port which got mapped (which can be useful for dynamically mapped ports). Just do something like this for the custom server URL: ```auto https://plex..com:443/ ``` ---
**Author:** ![GyozaGuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gyozaguy/32/172222_2.png) [@GyozaGuy](https://forums.plex.tv/u/GyozaGuy)\ **Post date:** [February 2, 2018, 4:28pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/53 "2018-02-02T16:28:58Z")
That does work for me, thanks for your help! ---
**Author:** ![mcpaton](https://avatars.discourse-cdn.com/v4/letter/m/ecb155/32.png) [@mcpaton](https://forums.plex.tv/u/mcpaton)\ **Post date:** [February 3, 2018, 12:41pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/54 "2018-02-03T12:41:18Z")
How do I find the library features and random songs etc…? When I click in the search box I get a blank window: ![](https://global.discourse-cdn.com/plex/original/3X/a/2/a2b1bf31aa84f08318e4fc0861b0f2044c148537.png) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 4, 2018, 9:32pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/55 "2018-02-04T21:32:07Z")
@mcpaton ~ that likely implies it didn’t manage to connect you to a server successfully. If nothing else, the Application.log file would probably tell us what happened. ---
**Author:** ![Kinglui4556](https://avatars.discourse-cdn.com/v4/letter/k/edb3f5/32.png) [@Kinglui4556](https://forums.plex.tv/u/Kinglui4556)\ **Post date:** [February 5, 2018, 10:35pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/56 "2018-02-05T22:35:19Z")
Plexamp still prevents screensaver/sleep on macOS 10.13.2, am I the only one experiencing this? ---
**Author:** ![mcpaton](https://avatars.discourse-cdn.com/v4/letter/m/ecb155/32.png) [@mcpaton](https://forums.plex.tv/u/mcpaton)\ **Post date:** [February 7, 2018, 8:09am UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/57 "2018-02-07T08:09:38Z")
> @elan said: > @mcpaton ~ that likely implies it didn’t manage to connect you to a server successfully. If nothing else, the Application.log file would probably tell us what happened. Thanks. I signed it out and in again and that seems to have fixed it. ---
**Author:** ![muikrad](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@muikrad](https://forums.plex.tv/u/muikrad)\ **Post date:** [February 7, 2018, 4:16pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/58 "2018-02-07T16:16:59Z")
Ever since I updated to the latest version, I’m having more freeze issues (I’m on Ubuntu16). Also, too often, plexamp sits idle but slows down the whole computer to a crawl. It happens sometimes when the music is playing, makes the music skip like crazy and a restart of plexamp is required. Gnome UI becomes laggy/stutters until I exit plexamp. Then everything is super smooth again. I have an intermittent network connection with a lot of movement in the network adapters (I work with several docker containers). I believe Plexamp has problems recovering from network failures. There was no information in the debug output (console output) of plexamp when the stuttering occurs. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 9, 2018, 10:31pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/59 "2018-02-09T22:31:39Z")
> @muikrad said: > Also, too often, plexamp sits idle but slows down the whole computer to a crawl. It happens sometimes when the music is playing, makes the music skip like crazy and a restart of plexamp is required. Gnome UI becomes laggy/stutters until I exit plexamp. Then everything is super smooth again. Do you have any visualizers active? Several of them are quite heavy on GPU usage. ---
**Author:** ![muikrad](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@muikrad](https://forums.plex.tv/u/muikrad)\ **Post date:** [February 13, 2018, 1:08pm UTC](https://forums.plex.tv/t/plexamp-bugs-features/218407/60 "2018-02-13T13:08:25Z")
@elan I’ll disable the viz and will repost if it happens again, but I doubt it’s the case. The viz is super fluid, and then at some point the whole computer becomes jittery until I close plexamp. Then I reopen it immediately and everything is smooth again. I think this is either due to a memory leak, or my network moves too often and plexamp is unable to follow. So far this has only happened when I was on my work VPN. [Previous page](https://forums.plex.tv/t/plexamp-bugs-features/218407.md?page=2) [Next page](https://forums.plex.tv/t/plexamp-bugs-features/218407.md?page=4)