# Plexamp: "Couldn't start playback"
**URL:** https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577
**Category:** Plex Labs
**Tags:** plexamp
**Created:** [November 23, 2020, 8:48am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577 "2020-11-23T08:48:56Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@V20](https://forums.plex.tv/u/V20)
#### Post date: [November 23, 2020, 8:48am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/1 "2020-11-23T08:48:56Z")
A couple of playlists refuse to start playback on the mobile version of Plexamp (iOS/v3.3.1). The same playlists work flawlessly on the desktop version (MacOS) or Plex (both mobile/desktop). I have rebooted the device, re-installed the app, but that does not solve it. Any suggestions?
---
### Author:  [@vityatsoi](https://forums.plex.tv/u/vityatsoi)
#### Post date: [November 26, 2020, 8:18am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/2 "2020-11-26T08:18:59Z")
yes, i have the same problem when i tap “library radio”. i use “plex music scanner” instead of “plex music”, if it helps. because somehow when i tap “debugging” it only sends message “Share Debug Logs” and no data. and the same error happens both in my android client and windows client.
---
### Author:  [@ajmaranhao](https://forums.plex.tv/u/ajmaranhao)
#### Post date: [November 26, 2020, 11:28pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/3 "2020-11-26T23:28:58Z")
I also have the same issue. I’m using the same Plexamp version on iOS and iPadOS. It seems like some sort of bug with the app.
On the debug I get a WARNING - Error loading artist data.
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [November 30, 2020, 11:38pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/4 "2020-11-30T23:38:33Z")
can anyone post Plexamp logs for the issue?
only thing we’ve been able to determine is that in some cases, invalid characters in the music data (filenames on Linux) can give trouble on iOS.
---
### Author:  [@jadavid](https://forums.plex.tv/u/jadavid)
#### Post date: [December 1, 2020, 4:52pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/5 "2020-12-01T16:52:58Z")
Sure. I’m trying to play the Xmas Radio genre radio, and I’m getting this message, but other radios/playlists are working
(File removed)
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 3, 2020, 2:57am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/6 "2020-12-03T02:57:01Z")
Hmm, there’s nothing obvious I can see 🤔
Could I see the server log for a failed playback?
---
### Author:  [@traxtar3](https://forums.plex.tv/u/traxtar3)
#### Post date: [December 3, 2020, 4:47am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/7 "2020-12-03T04:47:42Z")
Same problem here… Selecting individual artist or random album works like a charm, none of the radios (Library, time travel, mood, etc.) work at all.
Both scanner and agent set to “Plex Music”.
Brand new server (upgraded synology, started from scratch).
````auto
Dec 02, 2020 21:42:39.224 [0x7f03f1329700] Debug — WebSocket: Performing handshake from origin https://app.plex.tv
Dec 02, 2020 21:42:39.224 [0x7f03f1329700] Debug — Beginning read from WebSocket
Dec 02, 2020 21:42:39.236 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 21:42:39.236 [0x7f0402176700] Debug — Request: [192.168.0.127:50931 (Subnet)] GET /activities (12 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 21:42:39.236 [0x7f03f3c7c700] Debug — Completed: [192.168.0.127:50931] 200 GET /activities (12 live) TLS GZIP 0ms 429 bytes (pipelined: 5)
Dec 02, 2020 21:42:40.278 [0x7f03f398e700] Debug — Completed: [192.168.0.127:50917] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) TLS GZIP 20000ms 5 bytes (pipelined: 2)
Dec 02, 2020 21:42:42.286 [0x7f03f3c7c700] Debug — Completed: [192.168.0.127:50738] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (11 live) TLS GZIP 20000ms 5 bytes (pipelined: 43)
Dec 02, 2020 21:42:42.294 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 21:42:42.294 [0x7f03f1329700] Debug — Request: [192.168.0.127:50738 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (11 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 21:42:42.294 [0x7f03f1329700] Debug — Content-Length is -1 (of total: -1).```
````
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 3, 2020, 6:01am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/8 "2020-12-03T06:01:16Z")
that’s a tiny snippet which doesn’t include anything about the playback.
---
### Author:  [@traxtar3](https://forums.plex.tv/u/traxtar3)
#### Post date: [December 3, 2020, 6:29am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/9 "2020-12-03T06:29:36Z")
From start of plexamp app on device through attempting to select multiple radios
````auto
Dec 02, 2020 23:25:04.871 [0x7f03f3c7c700] Debug — EventSource: Got event [data] ''
Dec 02, 2020 23:25:04.871 [0x7f03f3c7c700] Debug — Relay: reused an existing key for https://downloads.plex.tv/relay/relay_v1.pub
Dec 02, 2020 23:25:04.908 [0x7f03f3c7c700] Debug — Relay: starting relay.
Dec 02, 2020 23:25:04.908 [0x7f03f3c7c700] Debug — Job running: PLEXTOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Relay' '-p' '443' '-N' '-R' '0:127.0.0.1:32401' '-o' 'StrictHostKeyChecking=yes' '-o' 'UserKnownHostsFile=/volume1/Plex/Library/Application Support/Plex Media Server/Cache/relayHostKey.txt' '-o' 'LogLevel=VERBOSE' '-o' 'PreferredAuthentications=password' '-o' 'PubkeyAuthentication=no' '-l' 'traxtar3' '-F' '/dev/null' '198.58.116.125'
Dec 02, 2020 23:25:04.909 [0x7f03f3c7c700] Debug — Jobs: Starting child process with pid 5421
Dec 02, 2020 23:25:05.309 [0x7f03ad40d700] Debug — Request: [52.16.207.132:40622 (WAN)] GET /identity (5 live) TLS Signed-in Token (traxtar3)
Dec 02, 2020 23:25:05.309 [0x7f03f398e700] Debug — Completed: [52.16.207.132:40622] 200 GET /identity (5 live) TLS 0ms 398 bytes (pipelined: 1)
Dec 02, 2020 23:25:05.424 [0x7f03f3c7c700] Debug — EventSource: Got event [data] ''
Dec 02, 2020 23:25:05.424 [0x7f03f3c7c700] Debug — Relay: already have an active relay connection for this server
Dec 02, 2020 23:25:05.732 [0x7f03ad40d700] Debug — [PlexRelay] Authenticated to 198.58.116.125 ([198.58.116.125]:443).
Dec 02, 2020 23:25:06.279 [0x7f03ad40d700] Info — [PlexRelay] Allocated port 16429 for remote forward to 127.0.0.1:32401
Dec 02, 2020 23:25:06.570 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.570 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56354 (WAN)] GET /hubs/sections/5?count=4&includeExternalMetadata=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash (7 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.571 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.played.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.571 [0x7f03ad40d700] Debug — HubCache: 42 hubs cached, 56.7% hit ratio.
Dec 02, 2020 23:25:06.571 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.added.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.571 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/recent.library.playlists.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.571 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.stations.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Computed '1/music.stations.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' in 1 ms.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.artist.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.top.period.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.genre.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.tidal.releases.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Computed '1/music.tidal.releases.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' in 0 ms.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.popular.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.vault.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.label.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.touring.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.572 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.videos.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.576 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56354] 200 GET /hubs/sections/5?count=4&includeExternalMetadata=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash (7 live) TLS GZIP 6ms 4619 bytes (pipelined: 1)
Dec 02, 2020 23:25:06.661 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.662 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56356 (WAN)] GET /:/websockets/notifications?filters=playing (10 live) TLS Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.662 [0x7f03ad40d700] Debug — WebSocket: Performing handshake from origin https://198-58-116-125.f70305aceb3743f3be6d3fce9e92621c.plex.direct:8443
Dec 02, 2020 23:25:06.662 [0x7f03ad40d700] Debug — Beginning read from WebSocket
Dec 02, 2020 23:25:06.696 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.696 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56354 (WAN)] GET /library/sections/5/all?type=10&sort=lastViewedAt:desc&group=guid&viewCount%3E=1&limit=4&includeFields=thumbBlurHash (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.718 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56354] 200 GET /library/sections/5/all?type=10&sort=lastViewedAt:desc&group=guid&viewCount%3E=1&limit=4&includeFields=thumbBlurHash (10 live) TLS GZIP 21ms 1487 bytes (pipelined: 2)
Dec 02, 2020 23:25:06.775 [0x7f03f398e700] Warning — Ignoring unexpected message in NotificationStream: hello
Dec 02, 2020 23:25:06.849 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.849 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56358 (WAN)] GET /library/sections/5/all?type=10&sort=lastViewedAt:desc&group=guid&viewCount%3E=1&limit=4&includeFields=thumbBlurHash (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.872 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56358] 200 GET /library/sections/5/all?type=10&sort=lastViewedAt:desc&group=guid&viewCount%3E=1&limit=4&includeFields=thumbBlurHash (10 live) TLS GZIP 23ms 1487 bytes (pipelined: 1)
Dec 02, 2020 23:25:06.917 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.917 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:06.917 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56362 (WAN)] GET /hubs/sections/5?count=4&includeExternalMetadata=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.917 [0x7f03f1329700] Debug — Request: [127.0.0.1:56360 (WAN)] GET / (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:06.918 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.played.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.918 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.added.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.918 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/recent.library.playlists.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.918 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.stations.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Computed '1/music.stations.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' in 0 ms.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.artist.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56360] 200 GET / (10 live) TLS GZIP 2ms 3941 bytes (pipelined: 1)
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.top.period.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.genre.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.tidal.releases.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Computed '1/music.tidal.releases.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' in 0 ms.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.popular.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.vault.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.recent.label.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.touring.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.919 [0x7f03ad40d700] Debug — HubCache: Retrieving '1/music.videos.new.5/1/hubs/sections/5/en-usexternal-media/count=4&excludeElements=Similar%2CMood&excludeFields=summary&includeExternalMetadata=1&includeFields=thumbBlurHash&includeLibraryPlaylists=1&includeStationDirectories=1&includeStations=1' from the cache.
Dec 02, 2020 23:25:06.923 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56362] 200 GET /hubs/sections/5?count=4&includeExternalMetadata=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash (10 live) TLS GZIP 6ms 4619 bytes (pipelined: 1)
Dec 02, 2020 23:25:07.038 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:07.039 [0x7f03f1329700] Debug — Request: [127.0.0.1:56354 (WAN)] GET /media/providers (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:07.043 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56354] 200 GET /media/providers (10 live) TLS GZIP 4ms 4655 bytes (pipelined: 3)
Dec 02, 2020 23:25:07.072 [0x7f03f3c7c700] Debug — Completed: [192.168.0.127:51240] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) TLS GZIP 20000ms 5 bytes (pipelined: 205)
Dec 02, 2020 23:25:07.089 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:07.089 [0x7f03ad40d700] Debug — Request: [192.168.0.127:51240 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:07.090 [0x7f03ad40d700] Debug — Content-Length is -1 (of total: -1).
Dec 02, 2020 23:25:10.517 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:10.517 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56354 (WAN)] POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F1%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:10.517 [0x7f03ad40d700] Debug — PlayQueue: Converted 'server://6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e/com.plexapp.plugins.library/library/sections/5/stations/1?includeSharedContent=0&maxDegreesOfSeparation=-1' to 'library://x/station/%2Flibrary%2Fsections%2F5%2Fstations%2F1%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1'
Dec 02, 2020 23:25:10.518 [0x7f03ad40d700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:10.525 [0x7f03ad40d700] Debug — Radio: Generated library artist mode with 3 top tracks per album in 6 ms into 0 tracks.
Dec 02, 2020 23:25:10.525 [0x7f03ad40d700] Debug — PlayQueue: Start index: 0 End index: -1 Count: 0
Dec 02, 2020 23:25:10.525 [0x7f03ad40d700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:10.528 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56354] 200 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F1%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (10 live) TLS GZIP 10ms 566 bytes (pipelined: 4)
Dec 02, 2020 23:25:17.926 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:17.926 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56364 (WAN)] GET / (11 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:17.927 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56364] 200 GET / (11 live) TLS GZIP 1ms 3941 bytes (pipelined: 1)
Dec 02, 2020 23:25:18.040 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:18.041 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56364 (WAN)] GET /media/providers (11 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:18.044 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56364] 200 GET /media/providers (11 live) TLS GZIP 4ms 4655 bytes (pipelined: 2)
Dec 02, 2020 23:25:21.183 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:21.183 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56364 (WAN)] POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F2%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (11 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:21.183 [0x7f03ad40d700] Debug — PlayQueue: Converted 'server://6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e/com.plexapp.plugins.library/library/sections/5/stations/2?includeSharedContent=0&maxDegreesOfSeparation=-1' to 'library://x/station/%2Flibrary%2Fsections%2F5%2Fstations%2F2%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1'
Dec 02, 2020 23:25:21.184 [0x7f03ad40d700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:21.190 [0x7f03ad40d700] Debug — Radio: Generated library history mode with 3 top tracks per album in 4 ms into 0 tracks.
Dec 02, 2020 23:25:21.190 [0x7f03ad40d700] Debug — PlayQueue: Start index: 0 End index: -1 Count: 0
Dec 02, 2020 23:25:21.190 [0x7f03ad40d700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:21.192 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56364] 200 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F2%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (11 live) TLS GZIP 9ms 566 bytes (pipelined: 3)
Dec 02, 2020 23:25:21.778 [0x7f03f398e700] Warning — Ignoring unexpected message in NotificationStream: hello
Dec 02, 2020 23:25:25.219 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.219 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56364 (WAN)] GET /library/metadata/47476?includeStations=1&excludeFields=summary&includeFields=thumbBlurHash (11 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.224 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56364] 200 GET /library/metadata/47476?includeStations=1&excludeFields=summary&includeFields=thumbBlurHash (11 live) TLS GZIP 4ms 1080 bytes (pipelined: 4)
Dec 02, 2020 23:25:25.469 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.469 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56366 (WAN)] GET /photo/:/transcode?width=150&height=150&upscale=1&url=%2Flibrary%2Fmetadata%2F47476%2Fthumb%2F1606532668&format=png (15 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.469 [0x7f03ad40d700] Debug — [Transcode] Photo transcoder: Request for url [/library/metadata/47476/thumb/1606532668] (is local: 1 upscaled: 1)
Dec 02, 2020 23:25:25.469 [0x7f03ad40d700] Debug — [Transcode] The cache file did not exist, but the original did [/volume1/Plex/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/31/31e0a081ce66defb2f6415b9c9a82f01123a0f2e.jpg].
Dec 02, 2020 23:25:25.502 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.502 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.503 [0x7f03f103b700] Debug — Request: [127.0.0.1:56370 (WAN)] GET /library/metadata/47476/children?includeFields=thumbBlurHash (15 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.505 [0x7f03ad9e9700] Debug — Request: [127.0.0.1:56368 (WAN)] GET /photo/:/transcode?width=426&height=426&upscale=1&url=%2Fphoto%2F%3A%2Ftranscode%3Fwidth%3D426%26height%3D426%26upscale%3D1%26url%3D%252Flibrary%252Fmetadata%252F47476%252Fthumb%252F1606532668%26X-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (15 live) TLS Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.505 [0x7f03ad9e9700] Debug — [Transcode] Photo transcoder: Request for url [/photo/:/transcode?width=426&height=426&upscale=1&url=%2Flibrary%2Fmetadata%2F47476%2Fthumb%2F1606532668&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Dec 02, 2020 23:25:25.505 [0x7f03ad9e9700] Debug — [Transcode] Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.506 [0x7f03ad9e9700] Debug — [Transcode] Photo transcoder: Request for url [/library/metadata/47476/thumb/1606532668] (is local: 1 upscaled: 1)
Dec 02, 2020 23:25:25.507 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.507 [0x7f03afa23700] Debug — Request: [127.0.0.1:56372 (WAN)] GET /library/metadata/47476?includeRelated=1&asyncAugmentMetadata=1&augmentCount=20&includeFields=thumbBlurHash (15 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.512 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56370] 200 GET /library/metadata/47476/children?includeFields=thumbBlurHash (15 live) TLS GZIP 9ms 1563 bytes (pipelined: 1)
Dec 02, 2020 23:25:25.517 [0x7f03afa23700] Debug — Activity: registered new activity 82c04a94-948c-498b-9944-2c35910fedbd - Refreshing
Dec 02, 2020 23:25:25.517 [0x7f03af735700] Debug — Activity: updated activity 82c04a94-948c-498b-9944-2c35910fedbd - completed 0.0% - Refreshing
Dec 02, 2020 23:25:25.517 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56372] 200 GET /library/metadata/47476?includeRelated=1&asyncAugmentMetadata=1&augmentCount=20&includeFields=thumbBlurHash (15 live) TLS GZIP 10ms 1219 bytes (pipelined: 1)
Dec 02, 2020 23:25:25.517 [0x7f0402176700] Debug — Augment: Completed album augmentation in 0.0 sec.
Dec 02, 2020 23:25:25.518 [0x7f03af735700] Debug — Activity: Ended activity 82c04a94-948c-498b-9944-2c35910fedbd.
Dec 02, 2020 23:25:25.527 [0x7f03ad40d700] Debug — [Transcode] Created thumbnail of size 150x150, has pixels: 1
Dec 02, 2020 23:25:25.527 [0x7f03ad9e9700] Debug — [Transcode] The cache file did not exist, but the original did [/volume1/Plex/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/31/31e0a081ce66defb2f6415b9c9a82f01123a0f2e.jpg].
Dec 02, 2020 23:25:25.542 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56366] 200 GET /photo/:/transcode?width=150&height=150&upscale=1&url=%2Flibrary%2Fmetadata%2F47476%2Fthumb%2F1606532668&format=png (15 live) TLS GZIP 72ms 24195 bytes (pipelined: 1)
Dec 02, 2020 23:25:25.596 [0x7f03ad9e9700] Debug — [Transcode] Created thumbnail of size 426x426, has pixels: 1
Dec 02, 2020 23:25:25.610 [0x7f03ad9e9700] Debug — [Transcode] Calling back into ourselves for photo to transcode, optimizing the process (status: 200)
Dec 02, 2020 23:25:25.610 [0x7f03ad9e9700] Debug — [Transcode] Photo cache obtained 20427 bytes from /photo/:/transcode?width=426&height=426&upscale=1&url=%2Flibrary%2Fmetadata%2F47476%2Fthumb%2F1606532668&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 02, 2020 23:25:25.610 [0x7f03ad9e9700] Debug — [Transcode] Saving original media file to /volume1/Plex/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/06/06eb1c4492815c89aa1258564cf838e3829cd7d5.jpg
Dec 02, 2020 23:25:25.630 [0x7f03ad9e9700] Debug — [Transcode] Created thumbnail of size 426x426, has pixels: 1
Dec 02, 2020 23:25:25.642 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56368] 200 GET /photo/:/transcode?width=426&height=426&upscale=1&url=%2Fphoto%2F%3A%2Ftranscode%3Fwidth%3D426%26height%3D426%26upscale%3D1%26url%3D%252Flibrary%252Fmetadata%252F47476%252Fthumb%252F1606532668%26X-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (15 live) TLS 139ms 20616 bytes (pipelined: 1)
Dec 02, 2020 23:25:25.679 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:25.679 [0x7f03f103b700] Debug — Request: [127.0.0.1:56364 (WAN)] GET /library/metadata/augmentations/4?wait=1&excludeFields=summary&includeFields=thumbBlurHash (15 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:25.680 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56364] 200 GET /library/metadata/augmentations/4?wait=1&excludeFields=summary&includeFields=thumbBlurHash (15 live) TLS GZIP 0ms 350 bytes (pipelined: 5)
Dec 02, 2020 23:25:27.090 [0x7f03f3c7c700] Debug — Completed: [192.168.0.127:51240] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) TLS GZIP 20000ms 5 bytes (pipelined: 206)
Dec 02, 2020 23:25:27.103 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:27.103 [0x7f03afa23700] Debug — Request: [192.168.0.127:51240 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:27.104 [0x7f03afa23700] Debug — Content-Length is -1 (of total: -1).
Dec 02, 2020 23:25:32.129 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:32.129 [0x7f03ad40d700] Debug — Request: [127.0.0.1:56364 (WAN)] GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS Page 0-24 GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:32.384 [0x7f03ad40d700] Debug — Setting container serialization range to [0, 24] (total=-1)
Dec 02, 2020 23:25:32.386 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56364] 200 GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS GZIP Page 0-24 256ms 1134 bytes (pipelined: 6)
Dec 02, 2020 23:25:32.710 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:32.710 [0x7f03afa23700] Debug — Request: [127.0.0.1:56372 (WAN)] GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS Page 75-99 GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:32.710 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:32.711 [0x7f03f103b700] Debug — Request: [127.0.0.1:56370 (WAN)] GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS Page 50-74 GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:32.742 [0x7f03f3c7c700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:32.742 [0x7f03ad9e9700] Debug — Request: [127.0.0.1:56364 (WAN)] GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS Page 25-49 GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:32.983 [0x7f03f103b700] Debug — Setting container serialization range to [50, 74] (total=-1)
Dec 02, 2020 23:25:32.984 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56370] 200 GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS GZIP Page 50-74 273ms 584 bytes (pipelined: 2)
Dec 02, 2020 23:25:32.993 [0x7f03afa23700] Debug — Setting container serialization range to [75, 99] (total=-1)
Dec 02, 2020 23:25:32.993 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56372] 200 GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS GZIP Page 75-99 282ms 585 bytes (pipelined: 2)
Dec 02, 2020 23:25:33.029 [0x7f03ad9e9700] Debug — Setting container serialization range to [25, 49] (total=-1)
Dec 02, 2020 23:25:33.030 [0x7f03f3c7c700] Debug — Completed: [127.0.0.1:56364] 200 GET /library/sections/5/stations/mood?includeFields=thumbBlurHash (9 live) TLS GZIP Page 25-49 288ms 784 bytes (pipelined: 7)
Dec 02, 2020 23:25:33.604 [0x7f03f398e700] Debug — Auth: authenticated user 1 as traxtar3
Dec 02, 2020 23:25:33.604 [0x7f03f103b700] Debug — Request: [127.0.0.1:56364 (WAN)] POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F7%2F51431%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (9 live) TLS GZIP Signed-in Token (traxtar3)
Dec 02, 2020 23:25:33.604 [0x7f03f103b700] Debug — PlayQueue: Converted 'server://6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e/com.plexapp.plugins.library/library/sections/5/stations/7/51431?includeSharedContent=0&maxDegreesOfSeparation=-1' to 'library://x/station/%2Flibrary%2Fsections%2F5%2Fstations%2F7%2F51431%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1'
Dec 02, 2020 23:25:33.605 [0x7f03f103b700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:33.618 [0x7f03f103b700] Debug — Radio: Generated library mood mode with 3 top tracks per album in 12 ms into 0 tracks.
Dec 02, 2020 23:25:33.618 [0x7f03f103b700] Debug — PlayQueue: Start index: 0 End index: -1 Count: 0
Dec 02, 2020 23:25:33.618 [0x7f03f103b700] Debug — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 02, 2020 23:25:33.725 [0x7f03f398e700] Debug — Completed: [127.0.0.1:56364] 200 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6cb38f0e5872afa703cd7f82077b3b8e6e9d1d8e%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F5%2Fstations%2F7%2F51431%3FincludeSharedContent%3D0%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (9 live) TLS GZIP 121ms 570 bytes (pipelined: 8)
Dec 02, 2020 23:25:38.394 [0x7f03f3c7c700] Debug — handleStreamRead code 1: stream truncated
Dec 02, 2020 23:25:38.394 [0x7f03f3c7c700] Debug — NotificationStream: Removing because of error
Dec 02, 2020 23:25:38.394 [0x7f03f3c7c700] Debug — Completed after connection close: [127.0.0.1:56356] -3 GET /:/websockets/notifications?filters=playing (9 live) TLS 31732ms 9 bytes```
````
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 11, 2020, 3:26pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/10 "2020-12-11T15:26:57Z")
This is happening to me as well. Library, Time Travel, and Random Album radio all work on Plexamp, but Styles, Decades, Moods don’t. Log during attempted playback:
> **[View Paste NYsp9](https://paste.ee/p/NYsp9)**
>
> Paste.ee - View Paste NYsp9
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 11, 2020, 8:29pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/11 "2020-12-11T20:29:31Z")
i’m not sure what log you’re posting, but it’s not the droid you’re looking for.
Plex Media Server.log is the one.
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 12, 2020, 12:22am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/12 "2020-12-12T00:22:55Z")
@elan Oops, you’re right, my mistake – correct log should be here: [https://paste.ee/p/NYsp9](https://paste.ee/p/NYsp9)
---
### Author:  [@traxtar3](https://forums.plex.tv/u/traxtar3)
#### Post date: [December 12, 2020, 1:33am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/13 "2020-12-12T01:33:56Z")
I think I figured it out on accident… at least for me.
I set both Scanner and Agent to Plex Music and ensured “Popular tracks” was checked.
Set all the checkmarks in Advanced Settings, Scheduled tasks to checked
Then… wait 2 days for scheduled tasks to do their thing. That will build the stations and add all the plexamp goodness. Depending on how long your scheduled maintenance windows are and how big the library is, it can take a few cycles/days to get through it all.
Hope this helps!
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 12, 2020, 1:58am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/14 "2020-12-12T01:58:25Z")
that makes sense. if you have disabled popular tracks, there will be no tracks to choose from and those radios will fail.
(you can speed things up by doing a Refresh All Metadata)
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 12, 2020, 3:39am UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/15 "2020-12-12T03:39:21Z")
Ah perfect, thanks, I’ll see if that works.
For other people with this problem, this setting is in “Settings \> Manage \> Libraries \> Music \> Advanced.”
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 12, 2020, 4:57pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/16 "2020-12-12T16:57:20Z")
@elan After turning this on, some styles radio stations work, but others don’t.
Here’s the log from the moment a certain style radio (“Shoegaze Radio”) failed:
```auto
Dec 12, 2020 11:55:28.801 [0x71ffd450] DEBUG - Auth: authenticated user 1 as topdownjimmy
Dec 12, 2020 11:55:28.802 [0x62bfd450] DEBUG - Request: [192.168.1.21:53299 (Subnet)] POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2Ff703fd18a150ec20d506629dcfe22ea1971e82f7%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F1%2Fstations%2F7%2F118%3FincludeSharedContent%3D1%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (12 live) TLS GZIP Signed-in Token (topdownjimmy)
Dec 12, 2020 11:55:28.802 [0x62bfd450] DEBUG - PlayQueue: Converted 'server://f703fd18a150ec20d506629dcfe22ea1971e82f7/com.plexapp.plugins.library/library/sections/1/stations/7/118?includeSharedContent=1&maxDegreesOfSeparation=-1' to 'library://x/station/%2Flibrary%2Fsections%2F1%2Fstations%2F7%2F118%3FincludeSharedContent%3D1%26maxDegreesOfSeparation%3D-1'
Dec 12, 2020 11:55:28.805 [0x62bfd450] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 12, 2020 11:55:28.812 [0x62bfd450] DEBUG - Radio: Generated library mood mode with 3 top tracks per album in 3 ms into 0 tracks.
Dec 12, 2020 11:55:28.812 [0x62bfd450] DEBUG - PlayQueue: Start index: 0 End index: -1 Count: 0
Dec 12, 2020 11:55:28.812 [0x62bfd450] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Dec 12, 2020 11:55:28.822 [0x71ffd450] DEBUG - Completed: [192.168.1.21:53299] 200 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2Ff703fd18a150ec20d506629dcfe22ea1971e82f7%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F1%2Fstations%2F7%2F118%3FincludeSharedContent%3D1%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (12 live) TLS GZIP 20ms 570 bytes (pipelined: 11)
```
If nothing else, I wish the error message in the app were a little more detailed. It looks like it’s returning an empty playlist, and that’s why it can’t play? Maybe it could say “No tracks found” or something.
Also not sure why no tracks would be found? When I tap on the triple-dot menu next to “Shoegaze Radio” and then tap “Browse Albums,” there are plenty of albums in there.
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 12, 2020, 6:01pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/17 "2020-12-12T18:01:37Z")
My guess would be that the tracks on those albums don’t have popularity data. And agreed, we could do a better job with a) fallback in those cases and b) error message.
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 12, 2020, 6:23pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/18 "2020-12-12T18:23:54Z")
@elan How can I look up whether they have popularity data?
I kind of expected it just to shuffle songs from those styles; not sure why popularity has to factor into it
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [December 12, 2020, 6:44pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/19 "2020-12-12T18:44:52Z")
> [@topdownjimmy](#):
>
> not sure why popularity has to factor into it
that’s how the radios work.
Get Info \> View XML on a track in web app, look for `ratingCount`
---
### Author:  [@topdownjimmy](https://forums.plex.tv/u/topdownjimmy)
#### Post date: [December 12, 2020, 7:12pm UTC](https://forums.plex.tv/t/plexamp-couldnt-start-playback/656577/20 "2020-12-12T19:12:02Z")
Thank you. Where does `ratingCount` come from? From ratings on Plex?
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