# Plexamp does not recognize my plex pass life time subscription

**URL:** <https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029>\
**Category:** Plex Labs\
**Tags:** plexamp\
**Created:** [October 30, 2025, 7:32am UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029 "2025-10-30T07:32:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![devrimer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/devrimer/32/329134_2.png) [@devrimer](https://forums.plex.tv/u/devrimer)\
**Post date:** [October 30, 2025, 7:32am UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029/1 "2025-10-30T07:32:15Z")

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Server Version#: v.1.42.2.10156-f737b826c  
Player Version#: plexamp 4.12.4 iOS

Hello All,

Plexamp on iOS does not recognize my plex pass life time subscription.

therefore I cannot use many pro features.

anyone can help me about that ?

 ![IMG_3349.PNG](https://global.discourse-cdn.com/plex/original/4X/8/c/2/8c23a77e6703ae0dbbf71fc3d915d8fdb6338195.jpeg)

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**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\
**Post date:** [October 30, 2025, 8:10pm UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029/2 "2025-10-30T20:10:28Z")

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We have some overloaded servers, your Plex Pass will return shortly, and I’m sorry for the trouble.

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**Author:** ![d33t5](https://avatars.discourse-cdn.com/v4/letter/d/e5b9ba/32.png) [@d33t5](https://forums.plex.tv/u/d33t5)\
**Post date:** [November 6, 2025, 2:26pm UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029/3 "2025-11-06T14:26:23Z")

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I am still experiencing the same issue. Attempted sign out, re-install of app and it still does not show my Plex Pass.

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**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\
**Post date:** [November 6, 2025, 5:27pm UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029/4 "2025-11-06T17:27:05Z")

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Another issue was fixed today, please try restarting the app and it should resolve.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2026, 5:27pm UTC](https://forums.plex.tv/t/plexamp-does-not-recognize-my-plex-pass-life-time-subscription/933029/5 "2026-02-04T17:27:31Z")

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