# Plexamp fails on Android **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [December 8, 2022, 10:12pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938 "2022-12-08T22:12:09Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![gapmountain](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@gapmountain](https://forums.plex.tv/u/gapmountain)\ **Post date:** [December 8, 2022, 10:12pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/1 "2022-12-08T22:12:09Z")
I love plexamp when it works. Running plexamp on a Moto G. Eventually it will fail to connect to my music library. If I delete the app and re-install then it starts working again. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 9, 2022, 3:36am UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/2 "2022-12-09T03:36:36Z")
post some logs when it fails. i’ve never heard of this issue before, more likely it’s a sporadic network issue or server publishing related thing. ---
**Author:** ![gapmountain](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@gapmountain](https://forums.plex.tv/u/gapmountain)\ **Post date:** [December 9, 2022, 1:11pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/3 "2022-12-09T13:11:18Z")
OK, I will turn on the log, but I do not believe it is a server error. I believe it is something going wrong with the plexamp app itself. I have sonos speakers and also several alexa devices. These will play music and work fine even though the plexamp has stopped working. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 9, 2022, 2:38pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/4 "2022-12-09T14:38:29Z")
please post [plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427) when it fails. ---
**Author:** ![gapmountain](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@gapmountain](https://forums.plex.tv/u/gapmountain)\ **Post date:** [December 19, 2022, 10:45pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/5 "2022-12-19T22:45:12Z")
It appears the plexamp app is failing to connect to my server. This happened again yesterday, but there is no plexamp log on the system. I have a Sonos system and that was able to find the server and play music at the time the plexamp was not functioning. I didn’t make any changes or adjustments and eventually the Plexamp is now working again. I also notice that when I log onto the Plex server it fails to connect to my libraries for a period of time. If I wait long enough it will eventually connect. Any ideas why ? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 20, 2022, 2:39am UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/6 "2022-12-20T02:39:23Z")
please post [plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427). follow the link to see how. ---
**Author:** ![gapmountain](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@gapmountain](https://forums.plex.tv/u/gapmountain)\ **Post date:** [December 20, 2022, 2:59pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/7 "2022-12-20T14:59:01Z")
OK, I misunderstood where the logs were. Attached plexamp log. [plexamplog.zip](https://forums.plex.tv/uploads/short-url/dls1eTgGKWmTEkT4imTbNMgTqeg.zip) (123.1 KB) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [December 21, 2022, 1:21am UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/8 "2022-12-21T01:21:03Z")
If this is the timeframe, then it appears that the phone has trouble connecting to your server IP(s): ```auto Dec 19, 2022 17:21:41.091 [Javascript] WARNING - DEVICE: Server connection https://72-71-255-222.f88de5d5df794bfb82da1da05e716755.plex.direct:32400 didn't work for lindquistnas: HTTP status -7 Dec 19, 2022 18:07:37.874 [Javascript] WARNING - DEVICE: Server connection https://192-168-40-185.f88de5d5df794bfb82da1da05e716755.plex.direct:32400 didn't work for lindquistnas: HTTP status -28 ``` If the LAN isn’t working, it’s potentially a double NAT issue where maybe you’re crossing onto another network segment. That wouldn’t be a big deal except that you don’t appear to have remote access enabled. Fix one or both of those issues and you’re golden. ---
**Author:** ![gapmountain](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@gapmountain](https://forums.plex.tv/u/gapmountain)\ **Post date:** [December 21, 2022, 12:28pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/9 "2022-12-21T12:28:55Z")
Thanks, that gives me something to check. I was sure it had something to do with the connection. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 21, 2023, 12:29pm UTC](https://forums.plex.tv/t/plexamp-fails-on-android/821938/10 "2023-03-21T12:29:11Z")
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