# Plexamp Flatpak v4.7.1 not starting
**URL:** https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012
**Category:** Plex Labs
**Tags:** plexamp
**Created:** [May 3, 2023, 10:14pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012 "2023-05-03T22:14:37Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 3, 2023, 10:14pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/1 "2023-05-03T22:14:37Z")
[Plexamp Release Notes](https://forums.plex.tv/t/plexamp-release-notes/221280/56):
Hey there guys,
Why do releases to Flatpak take so long? Is there any release-schedule-logic behind it or does it just take several days? If so, why? ☹
iirc for instance v 4.6.3 didn’t even make it to Flatpak at all. Any clues on this?
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [May 4, 2023, 1:14am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/2 "2023-05-04T01:14:58Z")
Flathub releases should usually happen within an hour of the rest of the platforms at the latest.
4.6.3 wasn’t released to desktop, it was a mobile-only release with some Android-specific fixes.
I’ve halted the rollout of 4.7.0 temporarily due to issues with the build on some Linux distros. Once that’s been resolved, the update will be made available.
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 4, 2023, 9:39am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/3 "2023-05-04T09:39:52Z")
Wow! Thank you very much for that detailed answer! I wasn’t aware that there’s issues on some Linux distros with the latest build.
Is there any source we as users can read about such issues? Any channel I’d be able to see things like this? I’ve checked the GitHub issues but couldn’t find anything about the latest release.
Anyways, thank you again! 🙂
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 4, 2023, 5:56pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/4 "2023-05-04T17:56:04Z")
I’m sorry if this might come off as spam or being impatient, but are there any updates on this? 🙈
If it wasn’t such a cool release with so many good changes I wouldn’t mind, but I can’t wait to get my hands on 4.7 😅
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [May 5, 2023, 6:28am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/5 "2023-05-05T06:28:35Z")
The update is currently building and should be available later today 🙂
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 5, 2023, 11:45am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/6 "2023-05-05T11:45:37Z")
Hey there Simon,
Thank you for keeping me posted ❤ However, I seem to be one of the unlucky guys where it still won’t work ☹
I just installed 4.7.1 and when I open it Plexamp just becomes a black square and nothing happens.
Where could I post logs or describe the issue to help you squashing the last bugs?
---
### Author:  [@aubrey.wodonga](https://forums.plex.tv/u/aubrey.wodonga)
#### Post date: [May 5, 2023, 12:17pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/7 "2023-05-05T12:17:47Z")
Ahh that’s frustrating! Sorry for the inconvenience. Any chance you could send me some info about your system? DM me with the output of `printenv` should help a lot
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 5, 2023, 12:19pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/8 "2023-05-05T12:19:54Z")
Haha no worries, I’m glad if I can help fix it for others too then 🙂 Sure thing! Sending rn!
---
### Author:  [@numputu](https://forums.plex.tv/u/numputu)
#### Post date: [May 5, 2023, 12:25pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/10 "2023-05-05T12:25:58Z")
Same here on fedora38 and Debian11.7 with current Appimage or Flatpak.
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 5, 2023, 12:31pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/11 "2023-05-05T12:31:15Z")
I’m on Kubuntu 23.04 with 6.3.1 Linux Kernel if that helps anything
---
### Author:  [@twillis2016](https://forums.plex.tv/u/twillis2016)
#### Post date: [May 5, 2023, 12:37pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/12 "2023-05-05T12:37:29Z")
I found this topic bc I have 2 different machines experiencing a blank screen after upgrading today.
ubuntu 20.04 using appimage
```auto
$ ~/Downloads/Plexamp-4.7.1.AppImage
Main: Window state x:0 y:27 w:960 h:1053 fullscreen:undefined maximized:false
Main: Display bounds x:0 y:0 w:1920 h:1080
Started Media Service: false
[15537:0505/082327.499848:ERROR:gpu_memory_buffer_support_x11.cc(44)] dri3 extension not supported.
Linux: Registering MPRIS service.
Checking for update
Update for version 4.7.1 is not available (latest version: 4.7.1, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null
```
manjaro using flatpak
```auto
$ flatpak run com.plexamp.Plexamp --verbose Passing the following arguments to Electron: --enable-gpu-rasterization --enable-zero-copy --enable-gpu-compositing --enable-native-gpu-memory-buffers --enable-oop-rasterization --enable-features=UseSkiaRenderer
LaunchProcess: failed to execvp:
xdg-settings
Gtk-Message: 08:18:39.604: Failed to load module "xapp-gtk3-module"
Gtk-Message: 08:18:39.622: Failed to load module "canberra-gtk-module"
Gtk-Message: 08:18:39.623: Failed to load module "canberra-gtk-module"
[3:0505/081839.635334:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[3:0505/081839.635374:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
Main: Window state x:1920 y:24 w:960 h:1056 fullscreen:undefined maximized:false
Main: Display bounds x:1920 y:0 w:1920 h:1080
Started Media Service: false
Linux: Registering MPRIS service.
APPIMAGE env is not defined, current application is not an AppImage
```
both have same result of just displaying a grey blank screen.
---
### Author:  [@JimKarnage](https://forums.plex.tv/u/JimKarnage)
#### Post date: [May 5, 2023, 12:49pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/13 "2023-05-05T12:49:03Z")
Same problem and output as twillis here, with flatpak on Manjaro
I rolled back the update to have it working again for now.
---
### Author:  [@numputu](https://forums.plex.tv/u/numputu)
#### Post date: [May 5, 2023, 12:53pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/14 "2023-05-05T12:53:49Z")
iOS client now broken, too.
---
### Author:  [@numputu](https://forums.plex.tv/u/numputu)
#### Post date: [May 5, 2023, 6:32pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/15 "2023-05-05T18:32:02Z")
You can roll back the flatpak to the previous working release with:
flatpak update --commit=8cc7328684ace54c8eb0d88c3a8b495f5c92d30905ad34dfde64114c1cdaec2a com.plexamp.Plexamp
---
### Author:  [@zealotbleeds](https://forums.plex.tv/u/zealotbleeds)
#### Post date: [May 6, 2023, 12:00pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/16 "2023-05-06T12:00:24Z")
I’m experiencing the same issue with the flatpak on Fedora 38. Rolling back to the previous release (8cc7328684ace54c8eb0d88c3a8b495f5c92d30905ad34dfde64114c1cdaec2a) fixes the issue.
---
### Author:  [@Noah0504](https://forums.plex.tv/u/Noah0504)
#### Post date: [May 6, 2023, 12:59pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/17 "2023-05-06T12:59:48Z")
Just thought I’d chime in. Same issue with blank screen after upgrading to 4.7.1. Using AppImage on Debian 11.
```auto
$ /opt/plexamp/plexamp
Main: Window state x:2219 y:52 w:312 h:792 fullscreen:undefined maximized:false
Main: Display bounds x:0 y:0 w:2560 h:1080
Started Media Service: false
Linux: Registering MPRIS service.
[32716:0506/204943.000830:ERROR:gpu_memory_buffer_support_x11.cc(44)] dri3 extension not supported.
APPIMAGE env is not defined, current application is not an AppImage
```
---
### Author:  [@PoisonedPanther](https://forums.plex.tv/u/PoisonedPanther)
#### Post date: [May 6, 2023, 2:01pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/18 "2023-05-06T14:01:50Z")
I am having the same issue on Fedora 38 using the Flatpak. My terminal output is slightly different than the output posted above:
```auto
$ flatpak run com.plexamp.Plexamp --verbose
WAYLAND enabled, using the Wayland Electron backend
Passing the following arguments to Electron: --enable-gpu-rasterization --enable-zero-copy --enable-gpu-compositing --enable-native-gpu-memory-buffers --enable-oop-rasterization -ozone-platform=wayland --enable-features=UseSkiaRenderer,UseOzonePlatform,WaylandWindowDecorations
LaunchProcess: failed to execvp:
xdg-settings
[3:0506/085249.521139:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[3:0506/085249.521191:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
Main: Window state x:0 y:0 w:472 h:1381 fullscreen:undefined maximized:false
Main: Display bounds x:0 y:0 w:2560 h:1440
Started Media Service: false
[47:0506/085249.565787:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is egl, ANGLE is
Linux: Registering MPRIS service.
APPIMAGE env is not defined, current application is not an AppImage
```
Plexamp also does not seem to create a log file.
---
### Author:  [@mongerj](https://forums.plex.tv/u/mongerj)
#### Post date: [May 6, 2023, 2:58pm UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/19 "2023-05-06T14:58:10Z")
It’s definitely broken. Here’s the output from my system. Arch running kernel 6.3.1.
```auto
flatpak run com.plexamp.Plexamp
WAYLAND enabled, using the Wayland Electron backend
Passing the following arguments to Electron: --enable-gpu-rasterization --enable-zero-copy --enable-gpu-compositing --enable-native-gpu-memory-buffers --enable-oop-rasterization -ozone-platform=wayland --enable-features=UseSkiaRenderer,UseOzonePlatform,WaylandWindowDecorations
LaunchProcess: failed to execvp:
xdg-settings
[3:0506/095618.767647:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[3:0506/095618.767711:ERROR:bus.cc(398)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
Main: Window state x:0 y:0 w:727 h:1028 fullscreen:undefined maximized:false
Main: Display bounds x:0 y:0 w:1920 h:1080
Started Media Service: false
[48:0506/095618.823285:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is egl, ANGLE is
Linux: Registering MPRIS service.
APPIMAGE env is not defined, current application is not an AppImage
```
---
### Author:  [@Gorship](https://forums.plex.tv/u/Gorship)
#### Post date: [May 7, 2023, 1:02am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/20 "2023-05-07T01:02:42Z")
Grey screen here - appimage and flatpak
---
### Author:  [@SartBimpson](https://forums.plex.tv/u/SartBimpson)
#### Post date: [May 7, 2023, 1:41am UTC](https://forums.plex.tv/t/plexamp-flatpak-v4-7-1-not-starting/840012/21 "2023-05-07T01:41:08Z")
Okay, that’s super weird, I just noticed that the latest version works for me via appimage 🤔 Didn’t even bother to test, but it’s working perfectly with appimage instead of Flatpak on Kubuntu 23.04 with Linux Kernel 6.3.1 🤷♂️
EDIT: Okay, was happy too early, it can’t play any media files 😅
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