# Plexamp help
**URL:** https://forums.plex.tv/t/plexamp-help/865852
**Category:** Plex Labs
**Tags:** plexamp
**Created:** [January 10, 2024, 3:43pm UTC](https://forums.plex.tv/t/plexamp-help/865852 "2024-01-10T15:43:42Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 3:43pm UTC](https://forums.plex.tv/t/plexamp-help/865852/1 "2024-01-10T15:43:43Z")
Hi, when i try and use time travel radio, i get an error message saying “could’nt start playback” i really love this feature and hope i can get it working again. i am using my plaxamp on an android 10.
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 10, 2024, 5:21pm UTC](https://forums.plex.tv/t/plexamp-help/865852/2 "2024-01-10T17:21:21Z")
[Plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427) and [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) right after the failure would be useful. Did you make any changes to server settings recently?
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 5:37pm UTC](https://forums.plex.tv/t/plexamp-help/865852/3 "2024-01-10T17:37:00Z")
i don’t believe so but I’ll double check…
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 5:47pm UTC](https://forums.plex.tv/t/plexamp-help/865852/4 "2024-01-10T17:47:21Z")
here is what i could find
Jan 10, 2024 02:33:33.489 [Javascript] INFO - [Navigation] tag-radio popup: Time Travel Radio
Jan 10, 2024 02:33:36.574 [Javascript] INFO - PubSub: Attempting to connect to pubsub, started true connected false
Jan 10, 2024 02:33:36.576 [Javascript] INFO - EventSource: Connecting to [https://pubsub.plex.tv/sub/eventsource/21465273/470dde1c-5eb3-47a3-8d6f-35d80608012d?X-Plex-Token=](https://pubsub.plex.tv/sub/eventsource/21465273/470dde1c-5eb3-47a3-8d6f-35d80608012d?X-Plex-Token=)
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 10, 2024, 6:39pm UTC](https://forums.plex.tv/t/plexamp-help/865852/5 "2024-01-10T18:39:42Z")
Please don’t try to interpret the logs, just upload them so we can have a look.
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 7:29pm UTC](https://forums.plex.tv/t/plexamp-help/865852/6 "2024-01-10T19:29:19Z")
sorry :). also wanted to add, it worked for a couple songs then i get the error message.
[263966368324720.zip](https://forums.plex.tv/uploads/short-url/xkTtundm92fuaU4ZbypGV4LIiKO.zip) (246.4 KB)
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 10, 2024, 7:46pm UTC](https://forums.plex.tv/t/plexamp-help/865852/7 "2024-01-10T19:46:07Z")
> [@bladeturbo](#):
>
> it worked for a couple songs then i get the error message
You see the error message on Plexamp? I’m not aware of any such message, please send a screenshot.
Also, your log doesn’t show any errors, just playback of: Cinderella, Within Temptation, Game Soundtracks (last ones).
I’m confused 😅
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 8:01pm UTC](https://forums.plex.tv/t/plexamp-help/865852/8 "2024-01-10T20:01:04Z")
no worries. here is the screenshot. sorry its so big, not very good with pictures 🙂
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 10, 2024, 8:34pm UTC](https://forums.plex.tv/t/plexamp-help/865852/9 "2024-01-10T20:34:02Z")
I’m still confused, sorry. I see now how that error can occur, when the server doesn’t return any tracks for the radio. However, I’m not sure what you mean by “it worked for a couple songs then i get the error message”. You should get the error (or not) right when starting playback.
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 8:36pm UTC](https://forums.plex.tv/t/plexamp-help/865852/10 "2024-01-10T20:36:48Z")
that’s whats weird, i can shuffle play from tracks and all my music is listed. also just curious, is there a setting to start when bluetooth is connected?
---
### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 10, 2024, 8:49pm UTC](https://forums.plex.tv/t/plexamp-help/865852/11 "2024-01-10T20:49:01Z")
> [@bladeturbo](#):
>
> that’s whats weird, i can shuffle play from tracks and all my music is listed
I don’t see how this is related to Time Travel radio?
> [@bladeturbo](#):
>
> is there a setting to start when bluetooth is connected?
That’s up to the mobile OS to do, we don’t try to be smarter than it.
---
### Author:  [@bladeturbo](https://forums.plex.tv/u/bladeturbo)
#### Post date: [January 10, 2024, 9:00pm UTC](https://forums.plex.tv/t/plexamp-help/865852/12 "2024-01-10T21:00:53Z")
ok it looks like i fixed it. i deleted my music library and re-added it.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 9, 2024, 9:01pm UTC](https://forums.plex.tv/t/plexamp-help/865852/13 "2024-04-09T21:01:19Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.