# Plexamp Library Radio not working **URL:** \ **Category:** Plex Labs\ **Created:** [December 21, 2017, 3:47pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497 "2017-12-21T15:47:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 3:47pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/1 "2017-12-21T15:47:08Z")
Just started using the Plexamp app and I think its pretty awesome! I mainly use Plex to stream music from my home library at work so Plexamp is pretty ideal. One thing that I can’t seem to get to work however is the Library Radio. When I try and use it nothing at all happens. This feature would be great as I usually just shuffle my entire library. Anyone have any ideas? ---
**Author:** ![Seveen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/seveen/32/316624_2.png) [@Seveen](https://forums.plex.tv/u/Seveen)\ **Post date:** [December 21, 2017, 3:53pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/2 "2017-12-21T15:53:09Z")
@deRuff how did you manage to make i work, because i installed the other day and ask me to logg in and after that i get message to connect to server, do i need to have music files on my plex server to work ? ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 3:57pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/3 "2017-12-21T15:57:44Z")
@Seven\_ I just installed it, logged into my account and it worked. I do have my music on my plex server, so I would guess that you would need to setup that way. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 3:59pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/4 "2017-12-21T15:59:38Z")
Immediately after the first startup of Plexamp, access to your server may take a while until it is fully established. If it fails to playback at first try, wait a few seconds, then try again. If there are issues with authentication or ‘signing in’ to your account, make sure the default web browser on your system is currently signed in to your plex account. (Just open [http://plex.tv/web](http://plex.tv/web) and ‘sign in’ there - this is only needed for the first start of Plexamp.) Your whole library must have been analyzed. This happens during the maintenance hours. Make sure your server is running in that time period and that you have the task ‘Perform extensive media analysis during maintenance’ activated. (Settings - Server - Scheduled Tasks) Whether your library has been analyzed already you can determine by looking at the [Plex mediainfo](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex mediainfo") of several tracks. (pick one recently added track and one of the oldest) If there is a value for ‘Loudness’, the analysis has been performed successfully. ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 4:25pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/5 "2017-12-21T16:25:04Z")
@OttoKerner Everything else about the app seems to be working fine. I checked my media info for a few songs and I do see the ‘Loudness’ information. The only thing that seems to not be working is Library Radio. Nothing at all happens when I try to play songs that way. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 6:01pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/6 "2017-12-21T18:01:10Z")
> @deRuff said: > The only thing that seems to not be working is Library Radio. Nothing at all happens when I try to play songs that way. Is your music library a ‘Plex Premium Music’ library or a regular (last.fm) library? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 6:06pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/7 "2017-12-21T18:06:49Z")
Have you disabled some agent for music or are you preventing some data to get fetched from last.fm? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 6:11pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/8 "2017-12-21T18:11:45Z")
Or is your library particuarly restricted in terms of numbers of artists or albums? ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 6:38pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/9 "2017-12-21T18:38:12Z")
How would I check all these things? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 8:05pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/10 "2017-12-21T20:05:30Z")
> @deRuff said: > How would I check all these things? > Is your music library a ‘Plex Premium Music’ library or a regular (last.fm) library? post the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of one track in your library and we can determine this. > Have you disabled some agent for music or are you preventing some data to get fetched from last.fm? Post a screen shot of Settings - Server - Agents - Albums - Premium Music as well as Settings - Server - Agents - Albums - last.fm If you don’t remember creating some fancy firewall rule to block certain servers, you probably did not do anything of the sort. 🙂 > Or is your library particuarly restricted in terms of numbers of artists or albums? Simply: how many different Album Artists are there? how many different Albums are in there? ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 8:25pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/11 "2017-12-21T20:25:06Z")
@OttoKerner ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/8/8/88b1aba75fdd529b5f9a221a45ba1cc0f135a7f6.jpg) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/1/b/1b39c94db6364f243b9ec98a167036611825b202.jpg) I don’t think any servers are blocked. I can play songs. There is a new thing I’ve noticed now though, Plexamp seems to just stop playing after a few songs and I have to restart with another playlist or artist. Oh, and I have a library of 868 artists and 1,577 Albums ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 8:39pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/12 "2017-12-21T20:39:58Z")
> @deRuff said: > @OttoKerner Here is the [XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) for a track > [https://99-230-72-50.955ca77c43084a509f8b6b725c77947c.plex.direct:32400/library/metadata/88346?checkFiles=1&includeExtras=1&X-Plex-Token=z](https://99-230-72-50.955ca77c43084a509f8b6b725c77947c.plex.direct:32400/library/metadata/88346?checkFiles=1&includeExtras=1&X-Plex-Token=z)??? Sorry that is not the [XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats). It is merely the URL that leads to the info and I cannot click it. You were supposed to copy the source code of that “web page” out of your browser. And never, ever post your `X-Plex-Token` again! This is like a key to your server. Your screenshots are looking ordinary. ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 21, 2017, 8:48pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/13 "2017-12-21T20:48:14Z")
Crap. I hope I have this right this time. ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/5/c/5c5a627252064259a8d9d2b8d5788126241fc2e8.jpg) Thanks for help, btw. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 21, 2017, 9:07pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/14 "2017-12-21T21:07:31Z")
That’ll do. `guid="local://...` This song is not ‘matched’ (Very likely the whole album is not). So there are also no metadata available for this song which enable Plex to tie it to some online meta-database. All the radios kinda rely on these meta data. In the Web app, does this artist have ‘Similar Artists’ at the bottom? Did you perhaps abort the library update because it was too slow, when you originally created the library? If the album were matched, you’d have a `guid=com.plexapp.agents.plexmusic://...` in a Premium Msuic library and `guid="com.plexapp.agents.lastfm://...` for a last.fm library ---
**Author:** ![TopDog69](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/topdog69/32/6697_2.png) [@TopDog69](https://forums.plex.tv/u/TopDog69)\ **Post date:** [December 21, 2017, 11:54pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/15 "2017-12-21T23:54:10Z")
Interested to know how this ends up - I have the exact same problem. Everything works except for the Stations. Love this little player! ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 22, 2017, 12:03am UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/16 "2017-12-22T00:03:07Z")
@OttoKerner I’m fairly sure that the library uodates regularly. Is there a way to make sure that all the albums get matched? Would I have to do them one by one? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 22, 2017, 12:16am UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/17 "2017-12-22T00:16:22Z")
> @deRuff said: > @OttoKerner I’m fairly sure that the library uodates regularly. Is there a way to make sure that all the albums get matched? Would I have to do them one by one? You can at least try one at a time. Just to determine whether there is an essential issue with the matching process or not. Try both the manual ‘[Match](https://support.plex.tv/hc/en-us/articles/201018497-Fix-Match-Match "Match")’ command and the [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") (with music, you can omit step 4 of the dance) ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 22, 2017, 12:40pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/18 "2017-12-22T12:40:25Z")
@OttoKerner I’ve checked quite a few albums and they seem to show that the albums are matched. I guess I’ll have to try the Plex Dance method when I have the chance. One thing though, if the problem was incorrectly matched songs wouldn’t there be other issues with playback? I can play any other radio (artist, time travel, etc.) it’s just Library Radio that doesn’t seem to do anything. Click it and nothing happens. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 22, 2017, 12:52pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/19 "2017-12-22T12:52:21Z")
For now I’m out of ideas, sorry! I guess we’ll have to inspect some logs now. On Windows, they are in `C:\Users\\AppData\Local\Plexamp\Plexamp\Logs` Most interesting is the `Server.log` copy at least the log lines 1 second before you clicked on the ‘Library Radio’ button up to the end and attach them here as a log file. ---
**Author:** ![deRuff](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@deRuff](https://forums.plex.tv/u/deRuff)\ **Post date:** [December 22, 2017, 1:10pm UTC](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497/20 "2017-12-22T13:10:23Z")
@OttoKerner Here is the server log just before I clicked Library Radio [Next page](https://forums.plex.tv/t/plexamp-library-radio-not-working/218497.md?page=2)