# Plexamp on Windows 10 can not connect **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [April 20, 2020, 5:49pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887 "2020-04-20T17:49:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![bradwalsh](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bradwalsh](https://forums.plex.tv/u/bradwalsh)\ **Post date:** [April 20, 2020, 5:49pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/1 "2020-04-20T17:49:17Z")
I am using plexamp 3.0 on my Android phone and it was able to connect and authenticate without issues, but when I try to run it on my Windows 10 pc, it opens the browser (chrome, friefox, edge) and it sits there at the plex logo. With edge, it told me it failed to connect and I can close the browser, all the other browsers just sit there. I also upgraded to the latest chrome browser 81, but that did not help either Here is what the plexamp log has in it. Apr 20, 2020 12:03:59.751 [Javascript] INFO - METRICS: Initializing. Apr 20, 2020 12:03:59.752 [Javascript] INFO - USER: Refreshing users. Apr 20, 2020 12:03:59.753 [Javascript] INFO - DEVICE: Error loading resources. Apr 20, 2020 12:03:59.753 [Javascript] WARNING - METRICS: Cannot start up, no token. Apr 20, 2020 12:03:59.753 [Javascript] INFO - USER: Loaded 0 users Apr 20, 2020 12:03:59.753 [Javascript] WARNING - DEVICE: Cannot initialize, no token. Apr 20, 2020 12:03:59.756 [Javascript] INFO - ACCOUNT: Refreshing data. Apr 20, 2020 12:03:59.832 [Javascript] INFO - Audio: Initializing. Apr 20, 2020 12:03:59.832 [Javascript] INFO - Audio: Binding settings. Apr 20, 2020 12:03:59.832 [Javascript] INFO - Audio: Setting player info. Apr 20, 2020 12:03:59.832 [0x00001740] DEBUG - BASS: Starting up. Apr 20, 2020 12:03:59.852 [0x00001740] INFO - BASS: Device 1: Default - enabled default - sample rates: Apr 20, 2020 12:03:59.852 [0x00001740] INFO - BASS: Device 2: Speakers (Steam Streaming Microphone) - enabled handset hdmi headset line speakers - sample rates: Apr 20, 2020 12:03:59.852 [0x00001740] INFO - BASS: Device 3: Speakers / Headphones (Realtek High Definition Audio) - enabled default handset hdmi headset line speakers - sample rates: Apr 20, 2020 12:03:59.852 [0x00001740] INFO - BASS: Device 4: Speakers (Steam Streaming Speakers) - enabled handset hdmi headset line speakers - sample rates: Apr 20, 2020 12:03:59.852 [0x00001740] INFO - BASS: Device 5: 5 - LG IPS FULLHD (AMD High Definition Audio Device) - enabled digital handset hdmi headset line spdif speakers - sample rates: Apr 20, 2020 12:03:59.852 [0x00001740] DEBUG - BASS: Using plugin path ‘C:\Users\bradw\AppData\Local\Programs\Plexamp\resources\treble/’. Apr 20, 2020 12:03:59.854 [0x00001740] INFO - BASS: Loaded ALAC plug-in version 2.4.0.0 Apr 20, 2020 12:03:59.854 [0x00001740] INFO - BASS: Loaded FLAC plug-in version 2.4.4.2 Apr 20, 2020 12:03:59.856 [0x00001740] INFO - BASS: Loaded OPUS plug-in version 2.4.1.12 Apr 20, 2020 12:03:59.857 [0x00001740] INFO - BASS: Loaded APE plug-in version 2.4.2.0 Apr 20, 2020 12:03:59.858 [0x00001740] INFO - BASS: Loaded MPC plug-in version 2.4.1.2 Apr 20, 2020 12:03:59.858 [0x00001740] INFO - BASS: Core version 2.4.15.0 Apr 20, 2020 12:03:59.858 [0x00001740] INFO - BASS: Mixer version 2.4.9.0 Apr 20, 2020 12:03:59.858 [0x00001740] INFO - BASS: FX version 2.4.12.1 Apr 20, 2020 12:03:59.858 [0x00001740] INFO - BASS: Curl version is libcurl/7.64.1-DEV OpenSSL/1.1.0j zlib/1.2.11 Apr 20, 2020 12:03:59.860 [Javascript] INFO - Network changed: type is unknown effectiveType is 4g -\> 2 Apr 20, 2020 12:03:59.860 [0x00001740] INFO - BASS: Network switched to 2. Apr 20, 2020 12:03:59.861 [Javascript] INFO - Sync: Storing files to C:/Users/bradw/AppData/Local/Plexamp/Plexamp/Offline Apr 20, 2020 12:03:59.866 [0x00002f20] INFO - Cache: Max size was 512 MB, deleted 0 files in cache, 0.0 MB remain. Apr 20, 2020 12:03:59.872 [Javascript] INFO - Player: Initializing with state null Apr 20, 2020 12:03:59.879 [Javascript] INFO - Network changed: type is unknown effectiveType is 4g -\> 2 Apr 20, 2020 12:03:59.880 [Javascript] INFO - Sync: new network type 2 Apr 20, 2020 12:03:59.884 [Javascript] INFO - ViewState: Error loading from storage. Unexpected token u in JSON at position 0 Apr 20, 2020 12:03:59.885 [Javascript] INFO - Cloud: Error loading from storage. Unexpected token u in JSON at position 0 Apr 20, 2020 12:03:59.886 [Javascript] INFO - Shortcuts: Initializing! Apr 20, 2020 12:03:59.888 [Javascript] INFO - Init: Stores all initialized. Apr 20, 2020 12:03:59.918 [Javascript] INFO - Auth: Requesting PIN. Apr 20, 2020 12:03:59.920 [Javascript] WARNING - Animated: `useNativeDriver` is not supported because the native animated module is missing. Falling back to JS-based animation. To resolve this, add `RCTAnimation` module to this app, or remove `useNativeDriver`. More info: [https://github.com/facebook/react-native/issues/11094#issuecomment-263240420](https://github.com/facebook/react-native/issues/11094#issuecomment-263240420) Apr 20, 2020 12:03:59.930 [Javascript] INFO - Init: Booting complete. Apr 20, 2020 12:04:00.554 [Javascript] INFO - Auth: Got PIN response. Apr 20, 2020 12:04:04.882 [Javascript] INFO - Sync: Looking for incomplete items. Apr 20, 2020 12:04:09.874 [Javascript] INFO - Player: Precaching next 15 tracks. ```auto type or paste code here ``` ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [April 20, 2020, 7:13pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/2 "2020-04-20T19:13:10Z")
Hmm, the browser should display a sign-in dialog 🤔 Does it work to sign into app.plex.tv like normal? Maybe JS disabled? ---
**Author:** ![bradwalsh](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bradwalsh](https://forums.plex.tv/u/bradwalsh)\ **Post date:** [April 20, 2020, 11:57pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/3 "2020-04-20T23:57:37Z")
I am able to login to plex.tv like normal, I have tested that on all the browsers as well. I expect to get prompted, but nothing happens. I have rebooted and reinstalled the software. I then deleted the appdata like I has seen in another post, but nothing so far. ---
**Author:** ![bradwalsh](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bradwalsh](https://forums.plex.tv/u/bradwalsh)\ **Post date:** [April 21, 2020, 1:09am UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/4 "2020-04-21T01:09:59Z")
I just installed this app again, or a seperate Windows 10 pc, and I am getting the same behavior. Is anyone using this on Windows 10? Thanks ---
**Author:** ![bradwalsh](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bradwalsh](https://forums.plex.tv/u/bradwalsh)\ **Post date:** [April 29, 2020, 12:23pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/5 "2020-04-29T12:23:09Z")
Ok, it is now working. I uninstalled v3.0 and deleted the appdata directory, as well as the plex-installer directory. I then upgraded to the recent v3.1 release. Using chrome as my default browser, the behavior was the same. I changed my default browser to the new Chromium (I tried this with the previous version), but this time it worked. There are still a lot of unanswered questions, but at least it is working now. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 28, 2020, 12:23pm UTC](https://forums.plex.tv/t/plexamp-on-windows-10-can-not-connect/577887/6 "2020-07-28T12:23:22Z")
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