# Plexamp Remote Connect Not Working - iOS16 / Win10 Localhost **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [June 24, 2023, 6:23am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388 "2023-06-24T06:23:29Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [June 24, 2023, 6:23am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/1 "2023-06-24T06:23:30Z")
I am running Plexamp on my Win10 media server, and cannot remote connect to it from iPhone 14Pro. Anytime I try to remote connect (on my local network), the iOS app shows a red “Cannot connect to remote player” strip and connect window becomes unresponsive until the app is killed and restarted. Weirdly enough, remote connecting from the server to Plexamp on my phone works just fine. Connecting from Plexamp on another PC to the server also works. iOS 16.5 Plexamp 4.7.4 Plex Server 1.32.4.7195 Has anyone had this issue? Logs are attached [Plexamp-Logs-2023-06-24-1 2.zip](https://forums.plex.tv/uploads/short-url/7YtNU7UXMxwZYhlvm4AStaGtTfp.zip) (200.9 KB) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [June 24, 2023, 10:00pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/2 "2023-06-24T22:00:42Z")
I see a failed player selection message: ```auto DEVICE: Player connection http://192.168.1.88:32500 didn't work for PlexAmp ... DEVICE: Player connection http://10.204.112.68:62786 didn't work for iPhone ``` Almost certainly a networking issue, probably double NAT. ---
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [June 25, 2023, 3:31am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/3 "2023-06-25T03:31:50Z")
Thanks Elan. I have run tracert on the server and the second private IP (pls see below screenshot) is ISP gateway, which (according to them) does not have a NAT. I have only one router. ![image](https://global.discourse-cdn.com/plex/original/4X/0/a/b/0abf41c6a31926dbcb3d9e7fc265ae3e712fd68e.png) Wouldn’t double NAT impact all the devices (not only iPhone)? Remote connect works for any Win PC running Plexamp - both on local network and externally (I’ve just tested using a 5g modem). Any tips on how I can further investigate? Thanks again ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [June 25, 2023, 4:15am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/4 "2023-06-25T04:15:34Z")
With double NAT things might work only in one direction. What are the IP addresses of your iPhone and Win 10 machine? ---
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [June 25, 2023, 10:22am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/5 "2023-06-25T10:22:31Z")
I have 2 Win 10 machines - a server (iNUC) and a home PC - 192.168.1.88 and 192.168.1.87 respectively. iPhone had a dynamic IP before, but I just tried reserving iPhone’s address on my router to 192.168.1.86 and it did not help. To be clear, I can remote connect both ‘to’ and ‘from’ Plexamp on my Win 10 server via another Win 10 home PC running Plexamp. For iPhone though it only works in one direction: Win 10 PC =\> Win 10 server - OK Win 10 server =\> Win 10 PC - OK Win 10 server =\> iPhone - OK iPhone =\> Win 10 server - Doesn’t work. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [June 25, 2023, 7:47pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/6 "2023-06-25T19:47:05Z")
See if you can hit the Win10 server from your iPhone in the browser, e.g. [http://192.168.1.88:32500](http://192.168.1.88:32500) ---
**Author:** ![SkynetLastDriveIn](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@SkynetLastDriveIn](https://forums.plex.tv/u/SkynetLastDriveIn)\ **Post date:** [June 26, 2023, 8:50pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/7 "2023-06-26T20:50:58Z")
I am having a similar issue. Jun 26, 2023 16:32:51.015 [0x6c09f000] DEBUG - Networking: Completed request 236: (GET [http://192.168.1.152:59287/resources](http://192.168.1.152:59287/resources)) with code -28 (have 0 bytes) in 15007 ms. Trying to control my Win10 Plexamp App with my Iphone. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [June 26, 2023, 9:02pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/8 "2023-06-26T21:02:38Z")
> [@SkynetLastDriveIn](#): > > Jun 26, 2023 16:32:51.015 [0x6c09f000] DEBUG - Networking: Completed request 236: (GET [http://192.168.1.152:59287/resources](http://192.168.1.152:59287/resources)) with code -28 (have 0 bytes) in 15007 ms. Then I’d ask the same thing, try hitting it from a browser on the iPhone. Maybe some sort of Windows firewall/permissons issue? ---
**Author:** ![SkynetLastDriveIn](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@SkynetLastDriveIn](https://forums.plex.tv/u/SkynetLastDriveIn)\ **Post date:** [June 26, 2023, 9:23pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/9 "2023-06-26T21:23:00Z")
Allowed public access on Windows Firewall Rule for Plexamp after deleting rules and things are WORKING. ---
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [June 27, 2023, 1:00pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/10 "2023-06-27T13:00:27Z")
So, I have played with the firewall (which did not help), then reinstalled Plexamp on both Server and Win10 PC machines, played with the settings … and got it working for the **iPhone =\> Win10 PC**! No idea what I’ve done though… Basically now the situation is: Win 10 PC =\> Win 10 server - OK Win 10 server =\> Win 10 PC - OK Win 10 server =\> iPhone - OK **iPhone =\> Win 10 PC- OK** iPhone =\> Win 10 server - Doesn’t work Hitting the ip:port from the iPhone for both the server (for 192.168.88:32500) produces ‘server stopped responding’ message. But so does the ip:port for the PC (for 192.168.87:32500), despite it working in Plexamp app now. Firewall settings (open for all domains) on both server and PC are identical. Switching off the server’s firewall altogether doesn’t help either. The only possible hint is that the phone seems to ‘see’ the server as a ‘phone’ rather than the PC (called ‘Studio’ here): ![InkedIMG_3837](https://global.discourse-cdn.com/plex/original/4X/6/5/6/656e0c54ff11faff3d530a1f67f174b71209d098.jpeg) ---
**Author:** ![tgp-2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tgp-2/32/276306_2.png) [@tgp-2](https://forums.plex.tv/u/tgp-2)\ **Post date:** [June 27, 2023, 2:12pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/11 "2023-06-27T14:12:51Z")
in the Plexamp app on your server, what ip:port is shown under Settings \> Advanced \> Remote Control … Allow player to be controlled at … ? ---
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [July 2, 2023, 12:43pm UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/12 "2023-07-02T12:43:28Z")
It is 192.168.1.88:32500 ![image](https://global.discourse-cdn.com/plex/original/4X/1/6/d/16d14270b1a476a4d769ef859786906a3d774765.png) Played with it a bit more. Can’t put my finger on what the difference between my two Windows PCs is (my iNUC server and regular PC). My iPhone can connect to one, but not the other. ---
**Author:** ![dmytropopov](https://avatars.discourse-cdn.com/v4/letter/d/ce7236/32.png) [@dmytropopov](https://forums.plex.tv/u/dmytropopov)\ **Post date:** [July 16, 2023, 5:33am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/13 "2023-07-16T05:33:05Z")
Through no fault of my own, everything suddenly works now. I suspect my router firmware got updated, which resolved the issue. I got TP-link Deco x20 router - not old, but also not new, so not sure what was wrong before. Thanks everyone who tried to help and thanks Elan for a great product! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 14, 2023, 5:33am UTC](https://forums.plex.tv/t/plexamp-remote-connect-not-working-ios16-win10-localhost/845388/14 "2023-10-14T05:33:38Z")
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