# Plexamp remote sync **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [May 15, 2025, 10:02pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789 "2025-05-15T22:02:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 15, 2025, 10:02pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/1 "2025-05-15T22:02:18Z")
Hey Tom, I’m a long time Plex subscriber and I think i messaged you years ago. I’ve been using Plexamp for my music since the Plex mobile update a few weeks ago. It was working great from the start, remotely and when connected to my home wifi, but for the last week I have not been able to connect it remotely. My Synology remote access is green and fully accessible, but it still won’t connect without my home wifi. Is this something you can help with, perhaps remote in to my server or computer to check the settings? I’ve tried everything I could and now believe its just above my pay grade. If not, do you know who could? Thanks, Steve ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 15, 2025, 10:47pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/2 "2025-05-15T22:47:33Z")
---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 15, 2025, 11:10pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/3 "2025-05-15T23:10:06Z")
Any error messages? Are you able to access media from your server on a different app while outside your home network (e.g. the video player mobile app)? ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 15, 2025, 11:24pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/4 "2025-05-15T23:24:13Z")
I have 2 servers, but I only use my Syncology server which only has music. I can listen to the music perfectly fine on my computers and TV using Plex. My only issue is on my mobile when not on wifi. When I originally started using Plexamp, I had no problems and could play my music anywhere, but not now. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 15, 2025, 11:39pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/5 "2025-05-15T23:39:20Z")
Can you access / play the music using the web app while outside your home network? ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 15, 2025, 11:42pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/6 "2025-05-15T23:42:33Z")
Plex doesn’t connect to my Synology or play music anymore, so I was under the impression I needed Plexamp for mobile listening, but now thats only working on my home wifi, which doesn’t do me any good. Not sure what you mean by web app. Is there another app I should be using? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 15, 2025, 11:46pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/7 "2025-05-15T23:46:23Z")
Open [https://app.plex.tv](https://app.plex.tv) in your browser and compare the results between being inside/outside your home network. ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 15, 2025, 11:52pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/8 "2025-05-15T23:52:58Z")
It worked until I turned off wifi, then the Synology became unavailable ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 16, 2025, 12:04am UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/9 "2025-05-16T00:04:13Z")
In that case it doesn’t seem to be an issue of your Plexamp app (or the device it‘s running on. I suspect you might be seeing a „green“ remote access status indicator while Plex is testing the connection. This test usually only takes a few seconds… under certain conditions it might also take several minutes. Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 12:12am UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/10 "2025-05-16T00:12:36Z")
I’ll have a look, but its green, so I just don’t want to go down a bunch of rabbit holes. I originally had Louie and Chuck set all this up for me. Those guys were great, but they have some personal issues going on, so I was hoping I could find another Ninja to login and help me get it done. I appreciate your time. ![image](https://global.discourse-cdn.com/plex/original/4X/e/e/d/eeda521153f4f83ee41a2a2b1a9a9fd3e18b25bb.png) ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 1:22am UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/11 "2025-05-16T01:22:01Z")
Is it possible that adding an OpenAI api key could be a conflict? Thats the only thing ive done since i downloaded it. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 16, 2025, 5:23am UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/12 "2025-05-16T05:23:23Z")
Unlikely. That’s a configuration of the app, not your server. From what you described, those devices fail to find the server while away from your home network (and not just Plexamp). ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [May 16, 2025, 6:35am UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/13 "2025-05-16T06:35:20Z")
You could upload [Plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427) which would tell us exactly how it’s trying to reach your server. ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 2:36pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/14 "2025-05-16T14:36:06Z")
``This is my email to login. Would that be correct? ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 2:56pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/15 "2025-05-16T14:56:51Z")
Yes, it’s weird. My Plex worked fine remotely until the mobile update and Plexamp worked right away, as soon as I downloaded it and then I just started having remote issues out of nowhere. I’m thinking of rebooting my Synology, if you think thats worth a try. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 16, 2025, 3:09pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/16 "2025-05-16T15:09:32Z")
Shouldn’t hurt to restart the NAS. Though, I just noticed something I’ve overlooked before. The public IP recognized by Plex in your remote access settings is from a band specified for private networks. It could be your ISP placed you into a „CGNAT“, that means they’re managing their customers as a private (home) network instead of assigning your router a „publicly routable“ IP address. In consequence, your clients will no longer be able to connect to your server from the outside. If you open a service like [canyouseeme.org](http://canyouseeme.org) from within your home network, you should notice the IP they recognize is different from that seen in your Plex Media Server‘s Remote Access settings. You could reach out to your ISP and ask them for an exception. You’re looking for a „publicly routable IPv4 address“. Some ISPs will support this. Others might offer you a „static IP address“ instead (those usually come at a price)… that should work too, but it’s more than what you need. ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 3:43pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/17 "2025-05-16T15:43:24Z")
My IP matches my public IP on Plex, so I’m assuming that’s a good thing? I’ll try restarting my NAS ![image](https://global.discourse-cdn.com/plex/original/4X/9/f/a/9fa6905ad767eb922a8eac39a804fcb3f70a9018.jpeg) ---
**Author:** ![stevep2567\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@stevep2567\_gmail\_com](https://forums.plex.tv/u/stevep2567_gmail_com)\ **Post date:** [May 16, 2025, 3:51pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/18 "2025-05-16T15:51:11Z")
Rebooting did nothing ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 16, 2025, 4:19pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/19 "2025-05-16T16:19:23Z")
My bad… I missed one digit. The private rang is 172.16.0.0 to 172.31.255.255. I confused 172. **116**.xxx with 172. **16**.xxx ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [May 16, 2025, 6:18pm UTC](https://forums.plex.tv/t/plexamp-remote-sync/918789/20 "2025-05-16T18:18:19Z")
Please post [Plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427). Otherwise we’re all just guessing. [Next page](https://forums.plex.tv/t/plexamp-remote-sync/918789.md?page=2)