# Plexamp "retry" **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [June 22, 2020, 8:59am UTC](https://forums.plex.tv/t/plexamp-retry/606214 "2020-06-22T08:59:33Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 22, 2020, 8:59am UTC](https://forums.plex.tv/t/plexamp-retry/606214/1 "2020-06-22T08:59:34Z")
My windows installation stopped working correctly. I tried logging out and back in. But all I got was the plexamp logo a horizontal button and a retry button. I’ve uninstalling and re-installed but get the same. Could there be some errant corrupted files hanging around? I can’t actually find the plexamp installation files to see if any got left over by the uninstall. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 22, 2020, 9:10am UTC](https://forums.plex.tv/t/plexamp-retry/606214/2 "2020-06-22T09:10:29Z")
Close Plexamp and and clear out the folders `C:\Users\\AppData\Local\Plexamp` as well as `C:\Users\\AppData\Roaming\Plexamp` Make sure you have a ‘default’ web browser set in Windows. It is called by Plexamp at the first run to perform the login to your plex account. ---
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 22, 2020, 9:28am UTC](https://forums.plex.tv/t/plexamp-retry/606214/3 "2020-06-22T09:28:46Z")
thanks for the assistance. So I first closed down and scrubbed the two folders (I always forget to check in roaming!) Restarted. Same issue. Checked browsers. I had Opera set as default (yeah, I know but it starts really quickly as a default) so switched that to Edge. Closed down, restarted. Still the same. So I kept the default browser as edge, uninstalled, then scrubbed the settings and reinstalled. Still the same issue. Bit puzzling. Plex itself is working fine. ---
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 22, 2020, 9:35am UTC](https://forums.plex.tv/t/plexamp-retry/606214/4 "2020-06-22T09:35:37Z")
Logs here from the last attempt Jun 22, 2020 10:33:44.606 [Javascript] INFO - METRICS: Initializing. Jun 22, 2020 10:33:44.608 [Javascript] INFO - USER: Refreshing users. Jun 22, 2020 10:33:44.610 [Javascript] INFO - DEVICE: Error loading resources. Jun 22, 2020 10:33:44.610 [Javascript] WARNING - METRICS: Cannot start up, no token. Jun 22, 2020 10:33:44.611 [Javascript] INFO - USER: Loaded 0 users Jun 22, 2020 10:33:44.611 [Javascript] WARNING - DEVICE: Cannot initialize, no token. Jun 22, 2020 10:33:44.619 [Javascript] INFO - Sync: Loaded in 7ms. Jun 22, 2020 10:33:44.621 [Javascript] INFO - ACCOUNT: Refreshing data. Jun 22, 2020 10:33:44.830 [Javascript] INFO - Audio: Initializing. Jun 22, 2020 10:33:44.830 [Javascript] INFO - Audio: Binding settings. Jun 22, 2020 10:33:44.831 [Javascript] INFO - Audio: Setting player info. Jun 22, 2020 10:33:44.832 [0x000008fc] DEBUG - BASS: Starting up. Jun 22, 2020 10:33:44.905 [0x000008fc] INFO - BASS: Device 1: Default - enabled default - sample rates: Jun 22, 2020 10:33:44.905 [0x000008fc] INFO - BASS: Device 2: Speaker/HP (Realtek High Definition Audio) - enabled default handset hdmi headset line speakers - sample rates: Jun 22, 2020 10:33:44.905 [0x000008fc] DEBUG - BASS: Using plugin path ‘C:\Users\chris.grey\AppData\Local\Programs\Plexamp\resources\treble/’. Jun 22, 2020 10:33:44.924 [0x000008fc] INFO - BASS: Loaded ALAC plug-in version 2.4.0.0 Jun 22, 2020 10:33:44.928 [0x000008fc] INFO - BASS: Loaded FLAC plug-in version 2.4.4.2 Jun 22, 2020 10:33:44.931 [0x000008fc] INFO - BASS: Loaded OPUS plug-in version 2.4.1.12 Jun 22, 2020 10:33:44.934 [0x000008fc] INFO - BASS: Loaded APE plug-in version 2.4.2.0 Jun 22, 2020 10:33:44.937 [0x000008fc] INFO - BASS: Loaded MPC plug-in version 2.4.1.2 Jun 22, 2020 10:33:44.939 [0x000008fc] INFO - BASS: Loaded DSD plug-in version 2.4.1.2 Jun 22, 2020 10:33:44.939 [0x000008fc] INFO - BASS: Core version 2.4.15.0 Jun 22, 2020 10:33:44.939 [0x000008fc] INFO - BASS: Mixer version 2.4.9.0 Jun 22, 2020 10:33:44.939 [0x000008fc] INFO - BASS: FX version 2.4.12.1 Jun 22, 2020 10:33:44.939 [0x000008fc] INFO - BASS: Curl version is libcurl/7.64.1-DEV OpenSSL/1.1.0j zlib/1.2.11 Jun 22, 2020 10:33:44.946 [Javascript] INFO - Network changed: type is unknown effectiveType is 4g -\> 2 Jun 22, 2020 10:33:44.946 [0x000008fc] INFO - BASS: Network switched to 2. Jun 22, 2020 10:33:44.953 [Javascript] INFO - Player: Initializing with state null Jun 22, 2020 10:33:44.959 [Javascript] INFO - Network changed: type is unknown effectiveType is 4g -\> 2 Jun 22, 2020 10:33:44.960 [Javascript] INFO - Sync: new network type 2 Jun 22, 2020 10:33:44.971 [Javascript] INFO - ViewState: Error loading from storage. Unexpected token u in JSON at position 0 Jun 22, 2020 10:33:44.972 [Javascript] INFO - Cloud: Error loading from storage. Unexpected token u in JSON at position 0 Jun 22, 2020 10:33:44.973 [Javascript] INFO - Shortcuts: Initializing! Jun 22, 2020 10:33:44.979 [Javascript] INFO - Init: Stores all initialized. Jun 22, 2020 10:33:45.042 [Javascript] INFO - Auth: Requesting PIN. Jun 22, 2020 10:33:45.045 [Javascript] WARNING - Animated: `useNativeDriver` is not supported because the native animated module is missing. Falling back to JS-based animation. To resolve this, add `RCTAnimation` module to this app, or remove `useNativeDriver`. More info: [https://github.com/facebook/react-native/issues/11094#issuecomment-263240420](https://github.com/facebook/react-native/issues/11094#issuecomment-263240420) Jun 22, 2020 10:33:45.057 [Javascript] INFO - Init: Booting complete. Jun 22, 2020 10:33:45.417 [Javascript] ERROR - Auth: Could not get PIN unable to get local issuer certificate Jun 22, 2020 10:33:49.962 [Javascript] INFO - Sync: Looking for incomplete items. Jun 22, 2020 10:33:53.200 [Javascript] INFO - Auth: Requesting PIN. Jun 22, 2020 10:33:53.324 [Javascript] ERROR - Auth: Could not get PIN unable to get local issuer certificate Jun 22, 2020 10:33:53.866 [Javascript] INFO - Auth: Requesting PIN. Jun 22, 2020 10:33:53.984 [Javascript] ERROR - Auth: Could not get PIN unable to get local issuer certificate Jun 22, 2020 10:33:54.683 [Javascript] INFO - Auth: Requesting PIN. Jun 22, 2020 10:33:54.798 [Javascript] ERROR - Auth: Could not get PIN unable to get local issuer certificate Jun 22, 2020 10:33:54.954 [Javascript] INFO - Auth: Requesting PIN. Jun 22, 2020 10:33:54.962 [Javascript] INFO - Player: Precaching next 15 tracks. Jun 22, 2020 10:33:55.062 [Javascript] ERROR - Auth: Could not get PIN unable to get local issuer certificate Jun 22, 2020 10:34:03.961 [Javascript] INFO - Player: Precaching next 15 tracks. Jun 22, 2020 10:34:05.616 [Javascript] INFO - Player: Precaching next 15 tracks. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 22, 2020, 9:36am UTC](https://forums.plex.tv/t/plexamp-retry/606214/5 "2020-06-22T09:36:04Z")
Do you have issues reaching plex.tv? Or perhaps trouble reaching your own, local server with some other Plex clients? This is usually caused by malfunctions or over-eagerly filtering at the DNS level. ---
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 22, 2020, 9:42am UTC](https://forums.plex.tv/t/plexamp-retry/606214/6 "2020-06-22T09:42:52Z")
I don’t oven use plex.tv but I did connect earlier and it went straight in. Standard plex is working absolutely fine. I’m at home too! I’m on the same network as the server. Though I’m guessing I still need to log in first and that requires to connect to remote servers. DNS on my network adapter was set as default, so just switched it to 8.8.8.8 and retried, but to no avail (also did a restart after changing this) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 22, 2020, 9:48am UTC](https://forums.plex.tv/t/plexamp-retry/606214/7 "2020-06-22T09:48:17Z")
> [@rhintintin](#): > > Though I’m guessing I still need to log in first and that requires to connect to remote servers. What do you mean here? Are you saying that your server is not logged into a plex user account? ---
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 22, 2020, 9:53am UTC](https://forums.plex.tv/t/plexamp-retry/606214/8 "2020-06-22T09:53:17Z")
I mean that, I’m expecting that the first time plexamp connects to a server, it can’t do so entirely locally and that it uses an online login. My server is logged into a plex account. I’ve got plexamp playing music from my server right now on another little box in the same room as this laptop. The only difference is the laptop is connecting to wifi. I’m gonna try stick it into the ethernet shortly. I dunno much about networking but if it’s DNS maybe using a different adapter could help. Is it worth me connecting the laptop to a 4g hotspot to see if that will make a difference. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 22, 2020, 10:01am UTC](https://forums.plex.tv/t/plexamp-retry/606214/9 "2020-06-22T10:01:48Z")
It is at least worth a try. An if you succeed that way, it is a valuable data point for finding the cause of the issue. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [June 23, 2020, 5:12am UTC](https://forums.plex.tv/t/plexamp-retry/606214/10 "2020-06-23T05:12:06Z")
> [@rhintintin](#): > > unable to get local issuer certificate > The most common cause of the " **unable to get local issuer certificate**" error is a misconfigured web server that **fails** to send all of the intermediate **certificates** with the server **certificate** , when the client and server perform the SSL/TLS negotiation My guess is there’s some proxy (or malware) which is screwing things up. ---
**Author:** ![rhintintin](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rhintintin](https://forums.plex.tv/u/rhintintin)\ **Post date:** [June 23, 2020, 7:40am UTC](https://forums.plex.tv/t/plexamp-retry/606214/11 "2020-06-23T07:40:28Z")
Got it. Blue Coat Unified Agent is the culprit. Delightful corporate software kicking in even when I’m off their network. Had to keep disabling it from the task manager too because it kept restarting. Just seems to affect the login. Once I got past that it plexamp is running fine even whilst bluecoat is. Interestingly there’s nothing in the bluecoat logs that it’s blocking anything. So I get the feeling this is some undesirable behavior. Not like I can log it to my work service desk though. “When I’m using your laptop on an evening to listen to music, off your network, I can’t connect to plexamp…” is not going to do down well! Much obliged folks. ---
**Author:** ![yougotborked](https://avatars.discourse-cdn.com/v4/letter/y/6bbea6/32.png) [@yougotborked](https://forums.plex.tv/u/yougotborked)\ **Post date:** [July 14, 2020, 4:42pm UTC](https://forums.plex.tv/t/plexamp-retry/606214/12 "2020-07-14T16:42:50Z")
It would be nice if we could set up a custom CA certificate in order to allow usage of plexamp when something like a ZScaler appliance is in use on a corporate network. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 12, 2020, 4:42pm UTC](https://forums.plex.tv/t/plexamp-retry/606214/13 "2020-10-12T16:42:56Z")
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