# Plexamp tracks folder fails to populate **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [April 10, 2023, 11:45pm UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434 "2023-04-10T23:45:16Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\ **Post date:** [April 10, 2023, 11:45pm UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/1 "2023-04-10T23:45:16Z")
All folders populate reasonably fast but “Tracks” remains blank no matter how long I wait. More of an annoyance, nevertheless worth reporting imho. Plexamp 4.6.2 macOS Ventura 13.3.1 PMS 1.31.3.6868 Debian 11 SMP PVE 5.15.102-1 x86\_64 / Proxmox 7.4-3 ![Screenshot 2023-04-11 at 9.33.01 am](https://global.discourse-cdn.com/plex/original/4X/1/b/1/1b1199e79c96418cae848b062b428e4e587b6ae7.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 11, 2023, 5:39am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/2 "2023-04-11T05:39:17Z")
Do you get a track count in Plex Web? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [April 11, 2023, 6:08am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/3 "2023-04-11T06:08:03Z")
That is WAY larger a library than we recommend, you’re going to run into performance issues almost certainly, and taking over 10-20 seconds to compute the number of tracks (and likely timing out the Plexamp request) is going to likely be the least of your concerns 😅 That amount of music will take you about 20 years to listen to, and probably cost you about $1.7M to purchase. I know we’re all a bunch of media hoarders, but this takes it to the next level 😂 ---
**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\ **Post date:** [April 11, 2023, 7:16am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/4 "2023-04-11T07:16:27Z")
WebUI produces error (logs attached) “Something went wrong - An unexpected error occurred.” @elan agree it is a substantial library but not even 1 100th of commercial repositories so I a guess I didn’t expect issues at this level rather it being a bug. The other stats actually populate reasonably fast. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [April 11, 2023, 7:47am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/5 "2023-04-11T07:47:49Z")
> [@triks\_melb](#): > > it is a substantial library but not even 1 100th of commercial repositories so I a guess I didn’t expect issues at this level You must have on the order of ~2 million tracks. TIDAL has 80 million, so you’re at 2.5% of that commercial repository 😅 The Web UI and Plexamp are both timing out; If you really want to host that much media, a) get a really fast CPU and b) blazingly fast SSD and c) make sure the database is optimized. Given how big the database must be, it’s somewhat possible the optimization is failing for some reason. ---
**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\ **Post date:** [April 11, 2023, 8:03am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/6 "2023-04-11T08:03:59Z")
If its a timeout based on insufficient resourced for PMS than yeah thats for me to fix, just seemed strange the other items populated reasonably fast. Perhaps the timeout could be extended but I am sure that will have flow on effects. thanks again to you both anyway. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [April 11, 2023, 8:53am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/7 "2023-04-11T08:53:30Z")
> [@triks\_melb](#): > > just seemed strange the other items populated reasonably fast It’s because you have 10x more tracks than any of the other things 😅 > [@triks\_melb](#): > > Perhaps the timeout could be extended If you’re hitting the timeout, which is 30 seconds by default, that’s not a reasonable amount of time to have to wait for data in an interactive application. Please check the other recommendations including database optimization. ---
**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\ **Post date:** [April 11, 2023, 9:11am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/8 "2023-04-11T09:11:57Z")
OK, I’ll hope for it to resolve it self when I upgrade the hardware down the track. Optimisation is a good pointer but it doesn’t solve this issue, I have it enabled on scheduled tasks + run it manually if I log in to desktop app which is every second day or so. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [April 11, 2023, 9:22am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/9 "2023-04-11T09:22:53Z")
just look at the logs and make sure it succeeded. ---
**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\ **Post date:** [April 11, 2023, 10:59am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/10 "2023-04-11T10:59:43Z")
looks good: 2023-04-11 20.32.30 - Auto - START 2023-04-11 20.37.32 - Check - Check com.plexapp.plugins.library.db - PASS 2023-04-11 20.37.32 - Check - Check com.plexapp.plugins.library.blobs.db - PASS 2023-04-11 20.37.32 - Check - PASS 2023-04-11 20.40.04 - Repair - Export databases - PASS 2023-04-11 20.47.29 - Repair - Import - PASS 2023-04-11 20.52.42 - Repair - Verify main database - PASS (Size: 3329MB/3329MB). 2023-04-11 20.52.42 - Repair - Verify blobs database - PASS (Size: 1MB/1MB). 2023-04-11 20.52.42 - Repair - Move files - PASS 2023-04-11 20.52.42 - Repair - PASS 2023-04-11 20.52.42 - Repair - PASS 2023-04-11 20.53.14 - Reindex - MakeBackup com.plexapp.plugins.library.db - PASS 2023-04-11 20.53.14 - Reindex - MakeBackup com.plexapp.plugins.library.blobs.db - PASS 2023-04-11 20.53.14 - Reindex - MakeBackup - PASS 2023-04-11 20.56.04 - Reindex - Reindex: com.plexapp.plugins.library.db - PASS 2023-04-11 20.56.04 - Reindex - Reindex: com.plexapp.plugins.library.blobs.db - PASS 2023-04-11 20.56.04 - Reindex - PASS 2023-04-11 20.56.04 - Reindex - PASS 2023-04-11 20.56.04 - Auto - COMPLETED ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 10, 2023, 11:00am UTC](https://forums.plex.tv/t/plexamp-tracks-folder-fails-to-populate/837434/11 "2023-07-10T11:00:44Z")
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