# PlexAPI: Authentication failed on ATV2

**URL:** <https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094>\
**Category:** Apps & Creations\
**Created:** [April 5, 2020, 2:38am UTC](https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094 "2020-04-05T02:38:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![G\_ALSTON](https://avatars.discourse-cdn.com/v4/letter/g/e79b87/32.png) [@G\_ALSTON](https://forums.plex.tv/u/G_ALSTON)\
**Post date:** [April 5, 2020, 2:38am UTC](https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094/1 "2020-04-05T02:38:41Z")

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Hi,  
I get this message on the PMS/PlexConnect server whenever I try and login to PlexConnect on the ATV2.  
PlexConnect can see my PMS fine (shows 1 server found).  
Followed all the instructions. I’ve tried using my email/password and my username/password.

PlexConnect: 0.6-250218 on MacOS Catalina  
ATV2 Model: MC572X/A, 6.2.1 (not jailbroken)  
PMS: 4.22.3 MacOS Catalina

I’m really stuck, any help would be appreciated!

Thanks.

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**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\
**Post date:** [April 5, 2020, 10:18am UTC](https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094/2 "2020-04-05T10:18:42Z")

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You need to check if you can access YouTube from the ATV2, if not check `Settings.cfg` for the following parameters:

1. `enable_dnsserver = True` this is mandatory unless you have your own DNS server
2. `ip_dnsmaster = x.x.x.x` where `x.x.x.x` is a valid DNS address, such as 8.8.8.8 or your router

If you can access YouTube you should be able to login PlexConnect using the credentials for [https://www.plex.tv/](https://www.plex.tv/) or your own Plex server, unless [https://www.plex.tv/](https://www.plex.tv/) is down (you can verify its state in [https://status.plex.tv/](https://status.plex.tv/))

Also your PlexConnect version is an old one, pls consider moving to V0.7, whose only known bug is the access to channels (which, by the way, are being dropped by Plex).

If the above doesn’t work pls attach `PlexConnect.log`

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**Author:** ![G\_ALSTON](https://avatars.discourse-cdn.com/v4/letter/g/e79b87/32.png) [@G\_ALSTON](https://forums.plex.tv/u/G_ALSTON)\
**Post date:** [April 6, 2020, 5:46am UTC](https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094/3 "2020-04-06T05:46:41Z")

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Thank you very much for your reply. What you explained made it clear there was a strange problem with my password on plex.tv, even though I could log in on other devices. I reset it and all works now.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 5, 2020, 5:46am UTC](https://forums.plex.tv/t/plexapi-authentication-failed-on-atv2/568094/4 "2020-07-05T05:46:48Z")

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