# PlexAPI: We failed to reach a server. Reason: Unauthorized **URL:** \ **Category:** Apps & Creations\ **Created:** [December 8, 2014, 5:53am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605 "2014-12-08T05:53:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![balsamfir](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@balsamfir](https://forums.plex.tv/u/balsamfir)\ **Post date:** [December 8, 2014, 5:53am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/1 "2014-12-08T05:53:33Z")
I upgraded to plex 0.9.11.4 today and now my ATV through PlexConnect can no longer see my PMS.   I am unable to find any documentation in the forums.   PlexConnect Log:     00:46:23 PlexAPI: No Response from Plex Media Server 00:46:23 PlexAPI: We failed to reach a server. Reason: Unauthorized   I see nothing in the PMS logs.   Any help would be greatly appreciated.     ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [December 8, 2014, 6:29am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/2 "2014-12-08T06:29:48Z")
A more detailed issue report would help: [https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue](https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue) Use the template provided to report the issue in more detail. ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [December 8, 2014, 7:15am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/3 "2014-12-08T07:15:39Z")
As wahlman.j pointed out, we need those details, also as your on 9.11.4 did you enable Plex home? ---
**Author:** ![balsamfir](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@balsamfir](https://forums.plex.tv/u/balsamfir)\ **Post date:** [December 8, 2014, 2:41pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/4 "2014-12-08T14:41:50Z")
It was plex home that killed my ATV/plexconnect. If I could make a suggestion, make a sticky with regards to ATV/PlexConnect no longer workng with 0.9.11.4 due to PlexHome. Disable PlexHome and life will ne restored to good again. I only suggest this as, after you mentioned Plex Home, did I find a single thread about it. Until then, I found nothing that references the problem. Any ETA for at least a work around with PlexHome enabled? Thanks! ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [December 8, 2014, 4:48pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/5 "2014-12-08T16:48:53Z")
Wiki? -\> [https://github.com/iBaa/PlexConnect/wiki/Features-&-Limitations#plex-home](https://github.com/iBaa/PlexConnect/wiki/Features-&-Limitations#plex-home) ---
**Author:** ![birgirrafn](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@birgirrafn](https://forums.plex.tv/u/birgirrafn)\ **Post date:** [January 28, 2015, 8:33pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/6 "2015-01-28T20:33:32Z")
I have the same problem. But how can I disable the PlexHome feature in order to get ATV/Plexconnect working again? I've done "Leave Home" and restarted PMS and Plexconnect but that did not fix it. Still PlexAPI gives the Unauthorized message. Thanks BR ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [January 28, 2015, 9:17pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/7 "2015-01-28T21:17:47Z")
I guess, in PMS you need to delete the other users. Or leave the home. Or something. Or do some reading over there... -\> [https://forums.plex.tv/topic/128879-plex-home/?p=837199](https://forums.plex.tv/topic/128879-plex-home/?p=837199) It might just be what you need? ---
**Author:** ![partizan76](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@partizan76](https://forums.plex.tv/u/partizan76)\ **Post date:** [January 23, 2017, 5:29pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/8 "2017-01-23T17:29:03Z")
Baa, in logs i see that: 20:20:43 PlexAPI: No Response from Plex Media Server 20:20:43 PlexAPI: We failed to reach a server. Reason: Unauthorized 20:20:43 PlexAPI: Traceback: Traceback (most recent call last): File “/share/MD0\_DATA/.qpkg/PlexConnect/PlexAPI.py”, line 432, in getXMLFromPMS response = urllib2.urlopen(request, timeout=20) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 154, in urlopen return opener.open(url, data, timeout) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 437, in open response = meth(req, response) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 550, in http\_response ‘http’, request, response, code, msg, hdrs) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 475, in error return self.\_call\_chain(\*args) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 409, in \_call\_chain result = func(\*args) File “/share/MD0\_DATA/.qpkg/Python/lib/python2.7/urllib2.py”, line 558, in http\_error\_default raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 401: Unauthorized On ATV3 it shows empty Library section ---
**Author:** ![partizan76](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@partizan76](https://forums.plex.tv/u/partizan76)\ **Post date:** [January 23, 2017, 5:31pm UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/9 "2017-01-23T17:31:59Z")
Of course Plex Home is disabled, IP address of ATV is added to server for allow connection without auth. ---
**Author:** ![gr0bda](https://avatars.discourse-cdn.com/v4/letter/g/6bbea6/32.png) [@gr0bda](https://forums.plex.tv/u/gr0bda)\ **Post date:** [December 22, 2018, 1:13am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/10 "2018-12-22T01:13:00Z")
Has this been resolved? I’ve been trying to revive my ATV3 after not using it for about 2 years due to problems I couldn’t resolve, but I’ve been greeted with nothing but issues again, including now the Unauthorized issue . So sick of all the network problems! Why the damn components can’t talk to each other!? ---
**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\ **Post date:** [December 22, 2018, 9:04am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/11 "2018-12-22T09:04:47Z")
Latest versions of [PlexConnect](https://github.com/iBaa/PlexConnect/archive/master.zip) and [Plex Media Server](https://www.plex.tv/media-server-downloads/) work together. All the known issues are listed [here](https://github.com/iBaa/PlexConnect/issues). The [install guide](https://github.com/iBaa/PlexConnect/wiki/Install-Guide) is updated. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 3:47am UTC](https://forums.plex.tv/t/plexapi-we-failed-to-reach-a-server-reason-unauthorized/85605/12 "2019-12-21T03:47:40Z")
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