# PlexConnect device authentication issues **URL:** \ **Category:** Apps & Creations\ **Created:** [November 20, 2014, 10:55am UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341 "2014-11-20T10:55:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![JacquesKellerman](https://avatars.discourse-cdn.com/v4/letter/j/b9e5f3/32.png) [@JacquesKellerman](https://forums.plex.tv/u/JacquesKellerman)\ **Post date:** [November 20, 2014, 10:55am UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/1 "2014-11-20T10:55:11Z")
I have 2 Apple TVs (3rd generation) that are connected to PMS on a Windows 7 box via PlexConnect (0.4-dev).    Both devices can sign into MyPlex successfully and discover the Plex server but get authentication issues when trying to access the shared libraries. I have restarted the server as well as the Apple TVs and signed in/out on multiple occasions with no luck.   If I remove the authenticate on network option I can see all the libraries but I want the specific-per-user setups.   Looking back, like an idiot, I went and removed all devices from the Plex setup page that I thought were old and not used anymore. It turns out that 2 of these devices were my ATVs.   How do I \*add\* the devices to Plex so that the devices authenticate correctly? I have deleted the config file for PlexConnect and had a new one recreated but this does not help.   Thanks. ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [November 20, 2014, 11:24am UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/2 "2014-11-20T11:24:12Z")
Log out and back into my plex that will cause them to authenticate again ---
**Author:** ![JacquesKellerman](https://avatars.discourse-cdn.com/v4/letter/j/b9e5f3/32.png) [@JacquesKellerman](https://forums.plex.tv/u/JacquesKellerman)\ **Post date:** [November 20, 2014, 5:06pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/3 "2014-11-20T17:06:24Z")
I've tried that without success. I have revoked the shares and reshared the libraries and I still get "PlexAPI: No Response from Plex Media Server",""PlexAPI: We failed to reach a server. Reason: Unauthorized". I have logged in as the main user on PlexPass succesfully with the same error. There is an iOS device showing in the device list though. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 20, 2014, 5:13pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/4 "2014-11-20T17:13:06Z")
\>\>PlexAPI: We failed to reach a server. Reason: Unauthorized When trying what? What was the aTV request plus the PlexConnect request right before that message? ---
**Author:** ![JacquesKellerman](https://avatars.discourse-cdn.com/v4/letter/j/b9e5f3/32.png) [@JacquesKellerman](https://forums.plex.tv/u/JacquesKellerman)\ **Post date:** [November 20, 2014, 5:15pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/5 "2014-11-20T17:15:51Z")
``` 19:06:04 PlexConnect: started: 19:06:04 19:06:04 PlexConnect: Version: 0.4-dev 19:06:04 PlexConnect: Python: 2.7.3 (default, Apr 10 2012, 23:31:26) [MSC v.1500 32 bit (Intel)] 19:06:04 PlexConnect: Host OS: win32 19:06:04 PlexConnect: IP_self: 192.168.2.160 19:06:04 DNSServer: started: 19:06:04 19:06:04 DNSServer: *** 19:06:04 DNSServer: DNSServer: Serving DNS on 192.168.2.160 port 53. 19:06:04 DNSServer: *** 19:06:04 WebServer: started: 19:06:04 19:06:04 WebServer: *** 19:06:04 WebServer: WebServer: Serving HTTP on 192.168.2.160 port 80. 19:06:04 WebServer: *** 19:06:04 WebServer: started: 19:06:04 19:06:04 WebServer: *** 19:06:04 WebServer: WebServer: Serving HTTPS on 192.168.2.160 port 443. 19:06:04 WebServer: *** 19:06:11 PlexAPI: *** 19:06:11 PlexAPI: looking up Plex Media Server 19:06:11 PlexAPI: *** 19:06:12 PlexAPI: GDM: Servers discovered: 1 19:06:12 PlexAPI: Servers (local+MyPlex): 1 19:06:12 PlexAPI: No Response from Plex Media Server 19:06:12 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:15 PlexAPI: No Response from Plex Media Server 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:15 PlexAPI: No Response from Plex Media Server 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:15 PlexAPI: No Response from Plex Media Server 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:44 PlexAPI: MyPlex Sign In successfull 19:06:44 PlexAPI: *** 19:06:44 PlexAPI: looking up Plex Media Server 19:06:44 PlexAPI: *** 19:06:45 PlexAPI: GDM: Servers discovered: 1 19:06:46 PlexAPI: Servers (local+MyPlex): 1 19:06:47 PlexAPI: No Response from Plex Media Server 19:06:47 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:58 PlexAPI: No Response from Plex Media Server 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:58 PlexAPI: No Response from Plex Media Server 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized 19:06:58 PlexAPI: No Response from Plex Media Server 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized ``` ---
**Author:** ![JacquesKellerman](https://avatars.discourse-cdn.com/v4/letter/j/b9e5f3/32.png) [@JacquesKellerman](https://forums.plex.tv/u/JacquesKellerman)\ **Post date:** [November 20, 2014, 5:33pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/6 "2014-11-20T17:33:02Z")
> ``` > 19:06:04 PlexConnect: started: 19:06:04 > 19:06:04 PlexConnect: Version: 0.4-dev > 19:06:04 PlexConnect: Python: 2.7.3 (default, Apr 10 2012, 23:31:26) [MSC v.1500 32 bit (Intel)] > 19:06:04 PlexConnect: Host OS: win32 > 19:06:04 PlexConnect: IP_self: 192.168.2.160 > 19:06:04 DNSServer: started: 19:06:04 > 19:06:04 DNSServer: *** > 19:06:04 DNSServer: DNSServer: Serving DNS on 192.168.2.160 port 53. > 19:06:04 DNSServer: *** > 19:06:04 WebServer: started: 19:06:04 > 19:06:04 WebServer: *** > 19:06:04 WebServer: WebServer: Serving HTTP on 192.168.2.160 port 80. > 19:06:04 WebServer: *** > 19:06:04 WebServer: started: 19:06:04 > 19:06:04 WebServer: *** > 19:06:04 WebServer: WebServer: Serving HTTPS on 192.168.2.160 port 443. > 19:06:04 WebServer: *** > 19:06:11 PlexAPI: *** > 19:06:11 PlexAPI: looking up Plex Media Server > 19:06:11 PlexAPI: *** > 19:06:12 PlexAPI: GDM: Servers discovered: 1 > 19:06:12 PlexAPI: Servers (local+MyPlex): 1 > 19:06:12 PlexAPI: No Response from Plex Media Server > 19:06:12 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:15 PlexAPI: No Response from Plex Media Server > 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:15 PlexAPI: No Response from Plex Media Server > 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:15 PlexAPI: No Response from Plex Media Server > 19:06:15 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:44 PlexAPI: MyPlex Sign In successfull > 19:06:44 PlexAPI: *** > 19:06:44 PlexAPI: looking up Plex Media Server > 19:06:44 PlexAPI: *** > 19:06:45 PlexAPI: GDM: Servers discovered: 1 > 19:06:46 PlexAPI: Servers (local+MyPlex): 1 > 19:06:47 PlexAPI: No Response from Plex Media Server > 19:06:47 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:58 PlexAPI: No Response from Plex Media Server > 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:58 PlexAPI: No Response from Plex Media Server > 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized > 19:06:58 PlexAPI: No Response from Plex Media Server > 19:06:58 PlexAPI: We failed to reach a server. Reason: Unauthorized > ``` It's when I sign in and it wants to load the main screen and it's when I switch between Playlists/Library/Channels/Shared Libraries. ``` Webserver: serving .xml: /PlexConnect.xml Webserver: serving js/utils.js Webserver: serving .xml: /library/sections PlexAPI: No Response from Plex Media Server PlexAPI: We failed to reach a server. Reason: Unauthorized ``` ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 20, 2014, 5:38pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/7 "2014-11-20T17:38:07Z")
You have a Plexpass so it might also be worth asking in the "ask a ninja" sub forum as it seems to be a PMS issue from you removing the authorized devices (maybe it keeps a blacklist by eg MAC address that can be edited). ---
**Author:** ![summarius](https://avatars.discourse-cdn.com/v4/letter/s/ba8739/32.png) [@summarius](https://forums.plex.tv/u/summarius)\ **Post date:** [December 25, 2014, 9:36am UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/8 "2014-12-25T09:36:59Z")
I removed the extra users i had made. And that made it work. No more unauthorized... ---
**Author:** ![mjr0483](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@mjr0483](https://forums.plex.tv/u/mjr0483)\ **Post date:** [January 19, 2015, 9:43pm UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/9 "2015-01-19T21:43:12Z")
> I removed the extra users i had made. And that made it work. No more unauthorized... Can you explain what you did to make this work? Thanks ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 3:35am UTC](https://forums.plex.tv/t/plexconnect-device-authentication-issues/83341/10 "2019-12-21T03:35:43Z")
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