# Plexconnect is not running **URL:** \ **Category:** Apps & Creations\ **Created:** [July 8, 2013, 2:26am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003 "2013-07-08T02:26:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 8, 2013, 2:26am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/1 "2013-07-08T02:26:15Z")
I am running on windows 8 pro, and I have everything downloaded and followed the instructions, but when I double click plexconnect.py nothing happens. I did open with\>choose default program\>Python. ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 8, 2013, 2:29am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/2 "2013-07-08T02:29:52Z")
I have also searched through the forum for similar problems, but could not locate anything. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [July 8, 2013, 2:46am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/3 "2013-07-08T02:46:20Z")
What version of Python do you have installed? ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 8, 2013, 2:47am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/4 "2013-07-08T02:47:51Z")
It is version 2.7 ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [July 8, 2013, 3:25am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/5 "2013-07-08T03:25:31Z")
Try opening a terminal window, changing to the directory and the running PlexConnect.py from the terminal. If it works try double-clicking the next time. ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 8, 2013, 5:57pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/6 "2013-07-08T17:57:35Z")
Still does not run anything. I also tried double clicking again, still nothing ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 8, 2013, 8:36pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/7 "2013-07-08T20:36:24Z")
I don't like start... do a "python plexconnect.py". What happens? ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 9, 2013, 5:22am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/8 "2013-07-09T05:22:08Z")
Alright, I tried "python plexconnect.py" it came up with an error message, so i did, "start python plexconnect.py" and I think it worked, but now I can see the python window that is running plexconnect because it disappears. Also when ever I try to go on the ATV3 it says accessing trailers, and then "could not access trailers" As you can tell by the picture below, plexconnect has been running. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [July 9, 2013, 8:43am UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/9 "2013-07-09T08:43:39Z")
You cannot just add in commands and expect things to work. If "python PlexConnect.py" (make sure you capitalise the letters correctly - i am not sure if you need to do this on Windows but do it anyway) throws an error message then you need to tell us what the error is. See the sticky on how to report a problem if you want some further help, without this information we request it can be very difficult to see what is going on in your setup. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 9, 2013, 3:35pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/10 "2013-07-09T15:35:06Z")
\>\> Alright, I tried "python plexconnect.py" it came up with an error message, ... Yeah... this "error message" might just be the key to your issue! ---
**Author:** ![Mackie72](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mackie72/32/1867_2.png) [@Mackie72](https://forums.plex.tv/u/Mackie72)\ **Post date:** [July 9, 2013, 9:44pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/11 "2013-07-09T21:44:28Z")
What error message was it? My crystal ball is a little cloudy at the moment. 😉 ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 10, 2013, 5:28pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/12 "2013-07-10T17:28:22Z")
My guess: either port 53 or port 80 in use... ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 10, 2013, 5:55pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/13 "2013-07-10T17:55:19Z")
First and foremost, I am sorry I had misworded that last reply of mine. I had meant to say this: **Microsoft Windows [Version 6.2.9200]** **(c) 2012 Microsoft Corporation. All rights reserved.**   **C:\Users\kjgan\_000\>start python plexconnect.px**   **C:\Users\kjgan\_000\>python plexconnect.px** **'python' is not recognized as an internal or external command,** **operable program or batch file.**   **C:\Users\kjgan\_000\>python plexconnect.px** **'python' is not recognized as an internal or external command,** **operable program or batch file.**   **C:\Users\kjgan\_000\>** ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 10, 2013, 6:01pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/14 "2013-07-10T18:01:31Z")
.px? python doesn't seem to be on your PATH. Either add the path to your python installation - or add the path when calling python. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [July 10, 2013, 6:19pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/15 "2013-07-10T18:19:36Z")
and it is .py ;) ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 10, 2013, 7:37pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/16 "2013-07-10T19:37:23Z")
Still nothing, also sorry for the typo big fingers+small keys not a good combo.    **Microsoft Windows [Version 6.2.9200]** **(c) 2012 Microsoft Corporation. All rights reserved.**   **C:\Users\kjgan\_000\>python plexconnect.py** **'python' is not recognized as an internal or external command,** **operable program or batch file.**   **C:\Users\kjgan\_000\>C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates** **'C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates' is not recognized as an i** **nternal or external command,** **operable program or batch file.**   **C:\Users\kjgan\_000\>cd C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates**   **C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates\>python plexconnect.py** **'python' is not recognized as an internal or external command,** **operable program or batch file.**   **C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates\>"C:\Users\kjgan\_000\Desktop** **\Python 2.7"** **'"C:\Users\kjgan\_000\Desktop\Python 2.7"' is not recognized as an internal or ex** **ternal command,** **operable program or batch file.**   **C:\Users\kjgan\_000\Desktop\PlexConnect-XML\_templates\>cd "C:\Users\kjgan\_000\Desk** **top\Python 2.7"**   **C:\Users\kjgan\_000\Desktop\Python 2.7\>python plexconnect.py** **'python' is not recognized as an internal or external command,** **operable program or batch file.** ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 10, 2013, 8:32pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/17 "2013-07-10T20:32:06Z")
Ok. No. The .pX was not the main issue. Your CMD does NOT KNOW python. Either it is not installed - which contradicts your earlier description -, or it "just" is not in your PATH - which it should after a clean installation, though. Option A - Re-install python? Option B - Search your hard drive for "python.exe", make sure it is version 2.6.x or 2.7.x, and add the path to your PATH. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [July 10, 2013, 8:35pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/18 "2013-07-10T20:35:45Z")
Strange, though, that it can't find python even in path **"C:\Users\kjgan\_000\Desk**** top\Python 2.7"**. Is there a lib or bin directory underneath, which contains "python.exe" - I am not that familiar with Win... Question: is the given path the "install" path or the "download to" path? ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 10, 2013, 11:47pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/19 "2013-07-10T23:47:33Z")
Thank you very much! It works and sets up perfectly, except I now have a another problem, which seems like it can be solved here: [http://forums.plexapp.com/index.php/topic/73549-plex-connect-no-servers-discovered/](http://forums.plexapp.com/index.php/topic/73549-plex-connect-no-servers-discovered/) The problem is, it says, “No PMS in proximity” when i open up the trailers app. I will send my log once I get back on my computer. ---
**Author:** ![KG18](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@KG18](https://forums.plex.tv/u/KG18)\ **Post date:** [July 10, 2013, 11:47pm UTC](https://forums.plex.tv/t/plexconnect-is-not-running/38003/20 "2013-07-10T23:47:57Z")
At least it shows signs of life [Next page](https://forums.plex.tv/t/plexconnect-is-not-running/38003.md?page=2)