# Plexconnect is not working! HELP! **URL:** \ **Category:** Apps & Creations\ **Created:** [June 9, 2013, 8:29pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908 "2013-06-09T20:29:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 8:29pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/1 "2013-06-09T20:29:49Z")
I have a apple tv 3 with version 5.2.1....i did what the instructions said and all i get when i open the trailers app is **"Trailers is unavailable.  Try again later.".** The dns of my apple tv before i changed it was **192.168.2.1** And my local ip was **192.168.2.7** I have **Windows 8 Pro** Bellow I have a picture of what shows up when I open **plexconnect.py** and a picture of my **settings.py** I really want to use plexconnect...please help (i had also tried changing 8.8.8.8 in settings.py to the dns of my apple tv before i changed it but no luck)   ![post-142974-0-00342600-1370809744.png|690x437](upload://fhbtMn7P7SCNGiUiYvfLMislGYR.png)   ![post-142974-0-05850900-1370809753.png|690x345](upload://rA2xbGcLkXjwdaIN7ukf1F67gAq.png) ---
**Author:** ![technowar](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@technowar](https://forums.plex.tv/u/technowar)\ **Post date:** [June 9, 2013, 9:04pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/2 "2013-06-09T21:04:23Z")
Your local IP of your Windows 8 Pro machine is 192.168.2.7. This should be the DNS of your Apple TV, as well as IP\_PMS of your Settings.py. Have you tried adding media to your Plex Media Server? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 9, 2013, 9:13pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/3 "2013-06-09T21:13:46Z")
i habe the same problem! i opened the trailer app on my apple tv and it says trailer is unvailable. try again later ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 9:17pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/4 "2013-06-09T21:17:29Z")
What is the DNS server setting on your ATV? ---
**Author:** ![jakida](https://avatars.discourse-cdn.com/v4/letter/j/8797f3/32.png) [@jakida](https://forums.plex.tv/u/jakida)\ **Post date:** [June 9, 2013, 9:34pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/5 "2013-06-09T21:34:32Z")
Hi, i had the similar issue, i always first open Plex Media Server and than start PlexConnect.py, i never succeed.  Give a try, first open PlexConnect.py, it will look like this ![post-142985-0-66877000-1370812354.jpg|668x337](upload://bp95nLPwmxHYdYYavv6FlivGyXk.jpg) Than run your Plex Media Server and open Trailers from your AppleTv (Make sure that changed your ATV DNS setting [for me its 192.168.1.4]) ![post-142985-0-11765500-1370812667.jpg|464x500](upload://me0qx9C2LPP6g9jIyBPYwqJUzcL.jpg) Its weird but i only get it work with this way. When i start Plex Media Server first, it fails for me... I am using windows 7. My Computer and Plex Media Server local ip : 192.168.1.4,  ATV local ip :192.168.1.2 My Settings.py =\> ![post-0-0-38196700-1370813030.jpg|690x218](upload://5k7re5ozuAozRjV0jE35W91eb72.jpg) My Plexconnect.py =\> ![post-0-0-85332900-1370813125.jpg|636x180](upload://pOvrXw5o51nytvCcTVXwRmdxAZB.jpg) Sorry for my English                                     ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 9:43pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/6 "2013-06-09T21:43:21Z")
On my apple tv... i have set the dns to **192.168.2.7** ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 9:47pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/7 "2013-06-09T21:47:23Z")
The only channel/media i have on my plex is itunes ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 9:50pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/8 "2013-06-09T21:50:06Z")
> On my apple tv... i have set the dns to **192.168.2.7** Please post the contents of settings.cfg ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 9:53pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/9 "2013-06-09T21:53:49Z")
[PlexConnect] port\_pms = 32400 enable\_plexgdm = True ip\_pms = 192.168.178.10 ip\_dnsmaster = 192.168.2.1 enable\_dnsserver = True   ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 9:58pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/10 "2013-06-09T21:58:56Z")
Change the following entries in settings.cfg to: ip\_pms = to the IP if your PMS ip\_dnsmaster = to 8.8.8.8 ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 10:00pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/11 "2013-06-09T22:00:00Z")
What is the ip of my pms??? ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [June 9, 2013, 10:01pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/12 "2013-06-09T22:01:15Z")
The IP of the computer, usually, on which PMS is running. ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 10:01pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/13 "2013-06-09T22:01:56Z")
so is that **192.168.2.7** ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 10:03pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/14 "2013-06-09T22:03:49Z")
The IP of the machine you are running Plex Media Server on (you should have made a DCHP reservation in your router for it as well so it always gets the same IP). ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 10:05pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/15 "2013-06-09T22:05:09Z")
Are you running PMS and PlexConnect on the same machine? Do you have more than one PMS running in your house? ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 10:05pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/16 "2013-06-09T22:05:24Z")
Ummm. i dont know ANYTHING about the DCHP reservation...what is that and how do i do it??? ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 10:05pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/17 "2013-06-09T22:05:44Z")
I run them both on the same machine ---
**Author:** ![kmanleafs](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kmanleafs](https://forums.plex.tv/u/kmanleafs)\ **Post date:** [June 9, 2013, 10:06pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/18 "2013-06-09T22:06:07Z")
And i only have 1 ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 10:06pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/19 "2013-06-09T22:06:24Z")
> Are you running PMS and PlexConnect on the same machine? > Do you have more than one PMS running in your house? Ignore the reservation bit for now. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 9, 2013, 10:08pm UTC](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908/20 "2013-06-09T22:08:13Z")
What is that machine’s IP? [Next page](https://forums.plex.tv/t/plexconnect-is-not-working-help/35908.md?page=2)