# Plexconnect new version NO subtitle
**URL:** https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076
**Category:** Apps & Creations
**Created:** [September 9, 2014, 6:23pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076 "2014-09-09T18:23:24Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 9, 2014, 6:23pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/1 "2014-09-09T18:23:24Z")
Hi guys
Yesterday i download the lasted version of plexconnect from here [https://github.com/iBaa/PlexConnect/wiki/Install-Guide](https://github.com/iBaa/PlexConnect/wiki/Install-Guide) (click on
- [Download the latest version of PlexConnect](https://github.com/iBaa/PlexConnect/archive/master.zip).)
Then i unzip the file , stop plexconnect (the daemon) is on a mac so i follow the mac procedure, replace the files and start the bash again.
Then i restart the ATV (ATV3 with the last firmware)
I i found that i can't access to trailers (2 days ago i buy a year subscription to HOTSPOT SHIELD so the first was check all the parameters on the config file
With this config i have my plexconnect working again
/Applications/PlexConnect-master/Settings.cfg
[PlexConnect]
enable\_plexgdm = False
ip\_pms = 192.168.1.100
port\_pms = 32400
enable\_dnsserver = True
port\_dnsserver = 53
ip\_dnsmaster = 8.8.8.8
enable\_plexconnect\_autodetect = False
ip\_plexconnect = 192.168.1.100
port\_webserver = 80
enable\_webserver\_ssl = True
port\_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Off
logpath = .
hosttointercept = trailers.apple.com
prevent\_atv\_update = True
BUT i don't have any subtitle !!!.
Before i change the version all work just fine !
Is this config ok ??
Can any body help please ?
The PMS is running on a Mac with OSX 10.9.4
the PMS Version is Version 0.9.9.14.531-7eef8c6
The process is running
sudo launchctl list | grep plexconnect
Password:
1421 - com.plex.plexconnect.bash
The HotSpot Shield version is 3.19 (r21114) Elite Service
I don't know if this help this is the ATVSettings.cfg file
/Applications/PlexConnect-master/ATVSettings.cfg
```
[DEFAULT]
showsynopsis = Hide
movies_navbar_decades = checked
showplayerclock = True
tv_navbar_unwatched = checked
movies_navbar_directors = checked
subtitlesize = 100
transcoderaction = Auto
homevideos_navbar_byfolder = checked
tv_navbar_genres = checked
durationformat = Hours/Minutes
homevideoview = Grid
homevideos_navbar_genres = checked
clockposition = Center
showtitles_homevideos = Highlighted Only
movies_navbar_more = checked
tv_navbar_more = checked
subtitlerenderer = Auto
homevideos_navbar_unwatched = checked
movies_navbar_actors = checked
showview = List
movieview = Grid
movies_navbar_unwatched = checked
movies_navbar_byfolder = checked
showtitles_tvshows = Highlighted Only
showendtime = True
channelview = List
flattenseason = False
transcodequality = 1080p 40.0Mbps
showtitles_channels = Highlighted Only
showtitles_movies = Highlighted Only
seasonview = List
myplex_auth =
showunwatched = True
movies_navbar_collections = checked
phototranscoderaction = Auto
myplex_user =
remotebitrate = 720p 3.0Mbps
homevideos_navbar_collections = checked
libraryview = List
overscanadjust = 0
audioboost = 100
timeformat = 24 Hour
actorview = Movies
movies_navbar_genres = checked
pms_uuid = *
listviewmetadata = Show
[C1MJC1EXDRHN]
transcoderaction = Transcode
audioboost = 300
subtitlesize = 150
showplayerclock = False
tv\_navbar\_more = checked
subtitlerenderer = PMS
transcodequality = 720p 3.0Mbps
pms\_uuid = PMS\_from\_Settings
showsynopsis = Show
libraryview = Grid
[007]
pms\_uuid = PMS\_from\_Settings
```
---
### Author:  [@baa](https://forums.plex.tv/u/baa)
#### Post date: [September 9, 2014, 6:52pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/2 "2014-09-09T18:52:43Z")
Subtitles?
Local, external SRTs - PlexConnect renderer - works for me...
---
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 9, 2014, 6:56pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/3 "2014-09-09T18:56:02Z")
> Subtitles?
>
> Local, external SRTs - PlexConnect renderer - works for me...
I have no subtitles
Is my setup ok ? where i can find the previous version of plexconnect ? i like to try with the old version
---
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 9, 2014, 6:57pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/4 "2014-09-09T18:57:08Z")
> Subtitles?
>
> Local, external SRTs - PlexConnect renderer - works for me...
One more thing all my subtitles are external .SRT all with the form file\_name.es.srt
---
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 9, 2014, 7:21pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/5 "2014-09-09T19:21:58Z")
Ok I'm doing some test here
I can see movies with subtitles
But when i go to TV show i've got Plexconnect No response from pled media server
And this is the log
```
16:16:19 WebServer: http request path:
/PMS(192.168.1.100)/library/metadata/20241&PlexConnect=EpisodePrePlay&PlexConnectUDID=C1MJC1EXDRHN&PlexConnectATVName=Apple%20TV
16:16:19 Localize: aTVLanguage: en
16:16:19 WebServer: pms address:
192.168.1.100
16:16:19 WebServer: cleaned path:
/library/metadata/20241
16:16:19 WebServer: PlexConnect options:
{'aTVAddress': '192.168.1.30', 'aTVLanguage': 'en', 'PlexConnectUDID': 'C1MJC1EXDRHN', 'aTVScreenResolution': '1080', 'aTVFirmwareVersion': '6.2', 'PlexConnectATVName': 'Apple TV', 'PlexConnect': 'EpisodePrePlay'}
16:16:19 WebServer: additional arguments:
16:16:19 WebServer: serving .xml: /library/metadata/20241
16:16:19 XMLConverter: PlexConnect Cmd: EpisodePrePlay
16:16:19 XMLConverter: PlexConnectChannelsSearch:
16:16:19 PlexAPI: URL: [http://192.168.1.100:32400/library/metadata/20241](http://192.168.1.100:32400/library/metadata/20241)
16:16:19 PlexAPI: xargs: {‘X-Plex-Platform’: ‘iOS’, ‘X-Plex-Model’: ‘3,1’, ‘X-Plex-Client-Platform’: ‘iOS’, ‘X-Plex-Client-Identifier’: ‘C1MJC1EXDRHN’, ‘X-Plex-Device’: ‘AppleTV’, ‘X-Plex-Product’: ‘PlexConnect’, ‘X-Plex-Platform-Version’: ‘6.2’, ‘X-Plex-Device-Name’: ‘Apple TV’, ‘X-Plex-Version’: ‘0.4+’}
16:16:39 PlexAPI: Error loading response XML from Plex Media Server
```
---
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 9, 2014, 7:36pm UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/6 "2014-09-09T19:36:31Z")
> Ok I'm doing some test here
>
> I can see movies with subtitles
>
> But when i go to TV show i've got Plexconnect No response from pled media server
>
> And this is the log
>
> ```
> 16:16:19 WebServer: http request path:
> /PMS(192.168.1.100)/library/metadata/20241&PlexConnect=EpisodePrePlay&PlexConnectUDID=C1MJC1EXDRHN&PlexConnectATVName=Apple%20TV
> 16:16:19 Localize: aTVLanguage: en
> 16:16:19 WebServer: pms address:
> 192.168.1.100
> 16:16:19 WebServer: cleaned path:
> /library/metadata/20241
> 16:16:19 WebServer: PlexConnect options:
> {'aTVAddress': '192.168.1.30', 'aTVLanguage': 'en', 'PlexConnectUDID': 'C1MJC1EXDRHN', 'aTVScreenResolution': '1080', 'aTVFirmwareVersion': '6.2', 'PlexConnectATVName': 'Apple TV', 'PlexConnect': 'EpisodePrePlay'}
> 16:16:19 WebServer: additional arguments:
>
> 16:16:19 WebServer: serving .xml: /library/metadata/20241
> 16:16:19 XMLConverter: PlexConnect Cmd: EpisodePrePlay
> 16:16:19 XMLConverter: PlexConnectChannelsSearch:
> 16:16:19 PlexAPI: URL: [http://192.168.1.100:32400/library/metadata/20241](http://192.168.1.100:32400/library/metadata/20241)
> 16:16:19 PlexAPI: xargs: {‘X-Plex-Platform’: ‘iOS’, ‘X-Plex-Model’: ‘3,1’, ‘X-Plex-Client-Platform’: ‘iOS’, ‘X-Plex-Client-Identifier’: ‘C1MJC1EXDRHN’, ‘X-Plex-Device’: ‘AppleTV’, ‘X-Plex-Product’: ‘PlexConnect’, ‘X-Plex-Platform-Version’: ‘6.2’, ‘X-Plex-Device-Name’: ‘Apple TV’, ‘X-Plex-Version’: ‘0.4+’}
> 16:16:39 PlexAPI: Error loading response XML from Plex Media Server
> ```
I will try a force refresh on TV Show section
---
### Author:  [@IMacosiris](https://forums.plex.tv/u/IMacosiris)
#### Post date: [September 10, 2014, 1:17am UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/7 "2014-09-10T01:17:09Z")
After a full rescan on the TV show section , the problem seem to be solved.
Thanks
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 21, 2019, 2:56am UTC](https://forums.plex.tv/t/plexconnect-new-version-no-subtitle/76076/8 "2019-12-21T02:56:35Z")
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