# PlexConnect no longer working :( **URL:** \ **Category:** Apps & Creations\ **Created:** [November 25, 2013, 10:49am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828 "2013-11-25T10:49:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![gezeebeezee](https://avatars.discourse-cdn.com/v4/letter/g/b3f665/32.png) [@gezeebeezee](https://forums.plex.tv/u/gezeebeezee)\ **Post date:** [November 25, 2013, 10:49am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/1 "2013-11-25T10:49:31Z")
Hi all, So I messed up my PlexConnect somehow perhaps trying to install a channel? It was working flawlessly before I installed the channel and then after installing the channel it would not run on my ATV. It started off with really slow loading and "accessing trailers" but I could see the PlexConnect menu (Library, Channels, Settings) in the background but it would load extremely slow. I tried to reinstall PMS and PlexConnect but it still won't load up. Also, before I reinstalled it PlexConnect said "Exception happened during processing of request from..."  Please help! I'm stumped! Thanks everyone! (And sorry in advance for not posting the pastebin log properly)   - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): ATV 3 - 6.0.1 - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.1.40 - The device and operating system (including version number) that PlexConnect is installed on: Windows 7 64-bit - The local IP address of the device that PlexConnect is installed on: 192.168.1.40 - The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7 64-bit - The Plex media server (PMS) version number you are running ( **do not put 'latest'** ): 0.9.8.10.215 - The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.40 - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. I'm not sure how to check this one but I just downloaded the one off github\>ibaa\>plexconnect on 11/25/2013 - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)                    [PlexConnect]   enable\_webserver\_ssl = True   logpath = .   enable\_dnsserver = True   prevent\_atv\_update = True   port\_dnsserver = 53   enable\_plexconnect\_autodetect = True   port\_pms = 32400   port\_webserver = 80   ip\_plexconnect = 0.0.0.0   certfile = C:\PlexConnect-master\assets\certificates railers.pem   ip\_dnsmaster = 8.8.8.8   loglevel = High   ip\_pms = 192.168.178.10   enable\_plexgdm = True   port\_ssl = 443           1. 02:36:42 PlexConnect: started: 02:36:42 2. 02:36:42 Settings: getsetting enable\_plexconnect\_autodetect=True 3. 02:36:42 PlexConnect: IP\_self: 192.168.1.40 4. 02:36:42 Settings: getsetting enable\_dnsserver=True 5. 02:36:42 Settings: getsetting enable\_webserver\_ssl=True 6. 02:36:42 DNSServer: started: 02:36:42 7. 02:36:42 Settings: getsetting port\_dnsserver=53 8. 02:36:42 Settings: getsetting ip\_dnsmaster=8.8.8.8 9. 02:36:42 Settings: getsetting prevent\_atv\_update=True 10. 02:36:42 DNSServer: \*\*\* 11. 02:36:42 DNSServer: DNSServer: Serving DNS on 192.168.1.40 port 53. 12. 02:36:42 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.40 13. 02:36:42 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 14. 02:36:42 DNSServer: forward other to higher level DNS: 8.8.8.8 15. 02:36:42 DNSServer: \*\*\* 16. 02:36:42 WebServer: started: 02:36:42 17. 02:36:42 Settings: getsetting port\_webserver=80 18. 02:36:42 WebServer: \*\*\* 19. 02:36:42 WebServer: WebServer: Serving HTTP on 192.168.1.40 port 80. 20. 02:36:42 WebServer: \*\*\* 21. 02:36:42 ATVSettings: init class CATVSettings 22. 02:36:42 ATVSettings: load settings 23. 02:36:42 Settings: getsetting enable\_plexgdm=True 24. 02:36:42 PlexAPI: \*\*\* 25. 02:36:42 PlexAPI: looking up Plex Media Server 26. 02:36:42 PlexAPI: \*\*\* 27. 02:36:42 PlexAPI: Sending discovery message: M-SEARCH \* HTTP/1.0 28. 02:36:42 PlexAPI: Received data from ('192.168.1.40', 32414) 29. 02:36:42 PlexAPI: Data received: 30.  HTTP/1.0 200 OK 31.   32. Content-Type: plex/media-server 33.   34. Resource-Identifier: ca709d936de5fb61a5bd54bbe1580baf76284353 35.   36. Name: Kevin-Phi 37.   38. Port: 32400 39.   40. Updated-At: 1385374923 41.   42. Version: 0.9.8.10.215-020456b 43.   44.   45.   46.   47. 02:36:42 WebServer: started: 02:36:42 48. 02:36:42 Settings: getsetting port\_ssl=443 49. 02:36:42 Settings: getsetting certfile=C:\PlexConnect-master\assets\certificates railers.pem 50. 02:36:42 Settings: getsetting certfile=C:\PlexConnect-master\assets\certificates railers.pem 51. 02:36:42 WebServer: \*\*\* 52. 02:36:42 WebServer: WebServer: Serving HTTPS on 192.168.1.40 port 443. 53. 02:36:42 WebServer: \*\*\* 54. 02:36:43 PlexAPI: servers discovered: 1 55. 02:36:43 PlexAPI: Kevin-Phi 192.168.1.40:32400 56. 02:36:43 XMLConverter: PlexGDM - PMS: 192.168.1.40:32400 57. 02:36:43 ATVSettings: setOption: update pms\_uuid to ('ca709d936de5fb61a5bd54bbe1580baf76284353',) 58. 02:36:45 DNSServer: DNS request received! 59. 02:36:45 DNSServer: Source: ('192.168.1.108', 53718) 60. 02:36:45 DNSServer: Domain: p21-buy.itunes.apple.com.akadns.net 61. 02:36:45 DNSServer: \*\*\*forward request 62. 02:36:45 DNSServer: -\> DNS response from higher level 63. 02:36:46 DNSServer: DNS request received! 64. 02:36:46 DNSServer: Source: ('192.168.1.108', 53718) 65. 02:36:46 DNSServer: Domain: p21-buy.itunes.apple.com.akadns.net 66. 02:36:46 DNSServer: \*\*\*forward request 67. 02:36:46 DNSServer: -\> DNS response from higher level 68. 02:36:50 DNSServer: DNS request received! 69. 02:36:50 DNSServer: Source: ('192.168.1.108', 60251) 70. 02:36:50 DNSServer: Domain: trailers.apple.com 71. 02:36:50 DNSServer: \*\*\*intercept request 72. 02:36:50 DNSServer: -\> DNS response: 192.168.1.40       ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 25, 2013, 12:32pm UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/2 "2013-11-25T12:32:45Z")
\>\>but I just downloaded the one off github\>ibaa\>plexconnect on 11/25/2013 This "log" is not from the latest sources. Did you download an ealier "release"? Grab the latest, delete your ATVSettings.cfg file and try again... ---
**Author:** ![gezeebeezee](https://avatars.discourse-cdn.com/v4/letter/g/b3f665/32.png) [@gezeebeezee](https://forums.plex.tv/u/gezeebeezee)\ **Post date:** [November 25, 2013, 11:54pm UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/3 "2013-11-25T23:54:14Z")
> \>\>but I just downloaded the one off github\>ibaa\>plexconnect on 11/25/2013 > > This "log" is not from the latest sources. Did you download an ealier "release"? > > Grab the latest, delete your ATVSettings.cfg file and try again... Thanks for the quick response Baa! I had an earlier release of plexconnect that was downloaded on 10/28/2013 but it started doing really odd things like loading "accessing trailers" but showing the Plex interface so I decided to reinstall/update by downloading the latest. Apparently I didn't do that properly so I will try again as soon as I get home! Should I just do a clean/fresh install by deleting the whole PlexConnect-master folder (excluding the certificates folder) and redownloading? Thanks again for your help! ---
**Author:** ![gezeebeezee](https://avatars.discourse-cdn.com/v4/letter/g/b3f665/32.png) [@gezeebeezee](https://forums.plex.tv/u/gezeebeezee)\ **Post date:** [November 26, 2013, 12:38am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/4 "2013-11-26T00:38:49Z")
> \>\>but I just downloaded the one off github\>ibaa\>plexconnect on 11/25/2013 > > This "log" is not from the latest sources. Did you download an ealier "release"? > > Grab the latest, delete your ATVSettings.cfg file and try again... Alright Baa here is the latest! I deleted the entire folder except the certificates folder and tried to reinstall that way. I'm no longer getting "Accessing Trailers" but instead "Trailers is unavailable.." Here's the log: 1. 16:33:44 PlexConnect: started: 16:33:44 2. 16:33:44 Settings: getsetting enable\_plexconnect\_autodetect=True 3. 16:33:44 PlexConnect: IP\_self: 192.168.1.40 4. 16:33:44 Settings: getsetting hosttointercept=trailers.apple.com 5. 16:33:44 Settings: getsetting enable\_dnsserver=True 6. 16:33:44 Settings: getsetting enable\_webserver\_ssl=True 7. 16:33:44 DNSServer: started: 16:33:44 8. 16:33:44 Settings: getsetting port\_dnsserver=53 9. 16:33:44 Settings: getsetting ip\_dnsmaster=8.8.8.8 10. 16:33:44 Settings: getsetting prevent\_atv\_update=True 11. 16:33:44 DNSServer: \*\*\* 12. 16:33:44 DNSServer: DNSServer: Serving DNS on 192.168.1.40 port 53. 13. 16:33:44 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.40 14. 16:33:44 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 15. 16:33:44 DNSServer: forward other to higher level DNS: 8.8.8.8 16. 16:33:44 DNSServer: \*\*\* 17. 16:33:44 WebServer: started: 16:33:44 18. 16:33:44 Settings: getsetting port\_webserver=80 19. 16:33:44 WebServer: \*\*\* 20. 16:33:44 WebServer: WebServer: Serving HTTP on 192.168.1.40 port 80. 21. 16:33:44 WebServer: \*\*\* 22. 16:33:44 ATVSettings: init class CATVSettings 23. 16:33:44 ATVSettings: load settings 24. 16:33:44 WebServer: started: 16:33:44 25. 16:33:44 Settings: getsetting port\_ssl=443 26. 16:33:44 Settings: getsetting certfile=./assets/certificates/trailers.pem 27. 16:33:44 Settings: getsetting certfile=./assets/certificates/trailers.pem 28. 16:33:44 WebServer: \*\*\* 29. 16:33:44 WebServer: WebServer: Serving HTTPS on 192.168.1.40 port 443. 30. 16:33:44 WebServer: \*\*\* 31. 16:33:57 DNSServer: DNS request received! 32. 16:33:57 DNSServer: Source: ('192.168.1.126', 49665) 33. 16:33:57 DNSServer: Domain: init-p01st.push.apple.com 34. 16:33:57 DNSServer: \*\*\*forward request 35. 16:33:57 DNSServer: -\> DNS response from higher level 36. 16:33:57 DNSServer: DNS request received! 37. 16:33:57 DNSServer: Source: ('192.168.1.126', 49198) 38. 16:33:57 DNSServer: Domain: 5-courier.push.apple.com 39. 16:33:57 DNSServer: \*\*\*forward request 40. 16:33:57 DNSServer: -\> DNS response from higher level 41. 16:35:15 DNSServer: DNS request received! 42. 16:35:15 DNSServer: Source: ('192.168.1.108', 55922) 43. 16:35:15 DNSServer: Domain: trailers.apple.com 44. 16:35:15 DNSServer: \*\*\*intercept request 45. 16:35:15 DNSServer: -\> DNS response: 192.168.1.40 46. 16:35:18 DNSServer: DNS request received! 47. 16:35:18 DNSServer: Source: ('192.168.1.108', 58584) 48. 16:35:18 DNSServer: Domain: p21-buy.itunes.apple.com.akadns.net 49. 16:35:18 DNSServer: \*\*\*forward request 50. 16:35:18 DNSServer: -\> DNS response from higher level 51. 16:35:23 PlexConnect: Shutting down. 52. 16:35:24 WebServer: Shutting down. 53. 16:35:24 WebServer: Shutting down. 54. 16:35:24 ATVSettings: save settings 55. 16:35:28 DNSServer: Shutting down. 56. 16:35:28 PlexConnect: shutdown ---
**Author:** ![gezeebeezee](https://avatars.discourse-cdn.com/v4/letter/g/b3f665/32.png) [@gezeebeezee](https://forums.plex.tv/u/gezeebeezee)\ **Post date:** [November 26, 2013, 1:27am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/5 "2013-11-26T01:27:31Z")
SOLVED!  I don't quite know what the original issue was (the laggy browsing) but the reinstall failed to work because I created a new trailers.pem and I guess that when you make a new one it is unique and therefore didn't match with the certificate/profile installed on the ATV! I deleted all certificates from the certificate store and installed one (in order to make sure I could match them) and installed a profile using that specific certificate on the ATV. Now it's back up and running! Thanks Baa! I hope this helps anyone else who might be confused! ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 26, 2013, 6:56am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/6 "2013-11-26T06:56:46Z")
\>\> I created a new trailers.pem and I guess that when you make a new one it is unique and therefore didn't match with the certificate/profile installed correct. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:31am UTC](https://forums.plex.tv/t/plexconnect-no-longer-working/47828/7 "2019-12-21T00:31:39Z")
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