# PlexConnect not able to login to myPlex

**URL:** <https://forums.plex.tv/t/plexconnect-not-able-to-login-to-myplex/157109>\
**Category:** Apps & Creations\
**Created:** [September 4, 2016, 8:47am UTC](https://forums.plex.tv/t/plexconnect-not-able-to-login-to-myplex/157109 "2016-09-04T08:47:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Benna80](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@Benna80](https://forums.plex.tv/u/Benna80)\
**Post date:** [September 4, 2016, 8:47am UTC](https://forums.plex.tv/t/plexconnect-not-able-to-login-to-myplex/157109/1 "2016-09-04T08:47:49Z")

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Hi everybody, due to the recent update of the plex server part i was no more able to access my library from my aTV3. Then i come here and i’ve read that in order to see all of my stuff i must login every client connected to the Plex Server. So i tried to login my aTV but when i confirm the username and then the password i still get a spinning circle and nothing happen.

So i looked what happen on my server side, and PlexConnect.pyc gives me this:

10:38:15 WebServer: serving .xml: /PlexConnect.xml  
10:38:44 WebServer: serving .xml: /  
10:38:44 WebServer: serving .xml: /PlexConnect.xml  
10:38:58 WebServer: File Not Found:  
Traceback (most recent call last):  
File “C:\PlexConnect\WebServer.py”, line 229, in do\_GET  
XML = XMLConverter.XML\_PMS2aTV(PMSaddress, self.path + query, options)  
File “C:\PlexConnect\XMLConverter.py”, line 241, in XML\_PMS2aTV  
(username, auth\_token) = PlexAPI.MyPlexSignIn(parts[0], parts[1], options)  
File “C:\PlexConnect\PlexAPI.py”, line 628, in MyPlexSignIn  
response = urlopener.open(request).read()  
File “C:\Python27\lib\urllib2.py”, line 404, in open  
response = self.\_open(req, data)  
File “C:\Python27\lib\urllib2.py”, line 422, in \_open  
‘\_open’, req)  
File “C:\Python27\lib\urllib2.py”, line 382, in \_call\_chain  
result = func(\*args)  
File “C:\Python27\lib\urllib2.py”, line 1222, in https\_open  
return self.do\_open(httplib.HTTPSConnection, req)  
File “C:\Python27\lib\urllib2.py”, line 1184, in do\_open  
raise URLError(err)  
URLError: \<urlopen error [Errno 11004] getaddrinfo failed\>

I would like to know the reason this is happening because as of now i had to revert to the previous Plex Server version.

Thanks in advance

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 7:24pm UTC](https://forums.plex.tv/t/plexconnect-not-able-to-login-to-myplex/157109/2 "2020-01-08T19:24:11Z")

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