# Plexconnect not finding my PMS ATV3 **URL:** \ **Category:** Apps & Creations\ **Created:** [April 13, 2017, 7:16am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398 "2017-04-13T07:16:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![porchterminal](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@porchterminal](https://forums.plex.tv/u/porchterminal)\ **Post date:** [April 13, 2017, 7:16am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/1 "2017-04-13T07:16:25Z")
Hi Guys, Plexconnect is not finding my media server on startup. I’ve completely removed all, generated new certs and reloaded them to ATV3 but still nothing. ATV3 - 7.2.1(8011) DNS - Manual - 198.168.1.104 IP - 198.168.1.104 PC - Win 7 As Above PMS Version - 1.5.4.3596 IP - 198.168.1.104 Github (yesterday redownloaded) Settings.cfg [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.178.10 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 0.0.0.0 hosttointercept = [trailers.apple.com](http://trailers.apple.com) port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = ./assets/certificates/trailers.pem allow\_gzip\_atv = False allow\_gzip\_pmslocal = False allow\_gzip\_pmsremote = True loglevel = Normal logpath = . Issue - ATV3 doing muliple things except playing files. I either get plexconnect cannot location library (or similar) or i get the librarys and the thumbnails are all grey and they won’t play/get an error. I can connect to the PMS through my samsung TV (not the app, just straight folder searches etc). I noticed plexconnect had some action when this was working which is below. ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/f/1/f1bfceeb640f543df32d3262aeacb6d8dc73bc4d.png) Any ideas or have i missed any info required? ---
**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\ **Post date:** [April 13, 2017, 10:04am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/2 "2017-04-13T10:04:49Z")
One possibility is that you have PMS logged into MyPlex. In that case you should login PlexConnect as well (in the ATV settings menu). ---
**Author:** ![hooghs](https://avatars.discourse-cdn.com/v4/letter/h/bc8723/32.png) [@hooghs](https://forums.plex.tv/u/hooghs)\ **Post date:** [April 13, 2017, 12:44pm UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/3 "2017-04-13T12:44:51Z")
Querying your DNS setup; does Plex connect run a loca DNS server along with your PMS? If not why is your DNS set to local machines IP address? As calls for name lookups will fail ---
**Author:** ![porchterminal](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@porchterminal](https://forums.plex.tv/u/porchterminal)\ **Post date:** [April 14, 2017, 1:13am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/4 "2017-04-14T01:13:40Z")
> @moody_blue said: > One possibility is that you have [PMS logged](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) into MyPlex. In that case you should login PlexConnect as well (in the ATV settings menu). PMS isn’t claimed by my sign in. I don’t know how to log in PlexConnect? Had a look in settings and can’t see a thing. > @hooghs said: > Querying your DNS setup; does Plex connect run a loca DNS server along with your PMS? > > If not why is your DNS set to local machines IP address? As calls for name lookups will fail I’m not 100% sure. My IT abilities are somewhat diminished these days but I just match the DNS on ATV to whatever Plexconnect is putting out ---
**Author:** ![porchterminal](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@porchterminal](https://forums.plex.tv/u/porchterminal)\ **Post date:** [April 14, 2017, 8:03am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/5 "2017-04-14T08:03:50Z")
I’ve now temporarily signed into MyPlex and claimed the server as mine, and signed in on the Samsung TV. Its menu system is way clunkier than the ATV/Plex Connect one but at least it works for now (happy gf). Any help would be greatly appreciated. Also DNS on PC is 198.164.1.101 my bad. ---
**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\ **Post date:** [April 21, 2017, 12:26am UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/6 "2017-04-21T00:26:26Z")
> @porchterminal said: > I don’t know how to log in PlexConnect? Had a look in settings and can’t see a thing. > In your ATV select trailers (this will go into PlexConnect menus). The righmost option is “Settings”, please select it. The 2nd line allows you to login to MyPlex. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 7:33pm UTC](https://forums.plex.tv/t/plexconnect-not-finding-my-pms-atv3/188398/7 "2020-01-08T19:33:45Z")