# PlexConnect Not Working **URL:** \ **Category:** Apps & Creations\ **Created:** [February 22, 2014, 5:35pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165 "2014-02-22T17:35:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 22, 2014, 5:35pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/1 "2014-02-22T17:35:35Z")
Unable to accèss Plex on ATV3 have installed PlexConnect on ubuntu and set required config along with certificate between ATV and the Server but still no joy. When I open up iMovie App it opens up as standard and does not switch to Plex..... I have set DNS as the PMS server IP.    Please see config and log:   view PlexConnect.log   22:43:25 PlexConnect: started: 22:43:25 22:43:25 PlexConnect: Version: 0.3.1+ 22:43:25 PlexConnect: Python: 2.7.5+ (default, Sep 19 2013, 13:48:49) [GCC 4.8.1] 22:43:25 PlexConnect: Host OS: linux2 22:43:25 PlexConnect: IP\_self: 192.168.100.20 22:43:25 DNSServer: started: 22:43:25 22:43:25 DNSServer: \*\*\* 22:43:25 DNSServer: DNSServer: Serving DNS on 192.168.100.20 port 53. 22:43:25 DNSServer: \*\*\* 22:43:25 WebServer: started: 22:43:25 22:43:25 WebServer: started: 22:43:25 22:43:25 WebServer: \*\*\* 22:43:25 WebServer: WebServer: Serving HTTP on 192.168.100.20 port 80. 22:43:25 WebServer: \*\*\* 22:43:25 WebServer: \*\*\* 22:43:25 WebServer: WebServer: Serving HTTPS on 192.168.100.20 port 443. 22:43:25 WebServer: \*\*\*   [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.100.20 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 192.168.100.20 hosttointercept = icloud.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = /home/alancarslaw/PlexConnect/assets/certificates/trailers.pem loglevel = Normal logpath = .     ps -ef | grep -i plex avahi      489     1  0 Feb15 ?        00:00:44 avahi-daemon: running [**plex** mediaserver.local] **plex**       9082  9080  0 Feb20 ?        00:00:00 /bin/sh /usr/sbin/start\_pms **plex**       9083  9082  0 Feb20 ?        00:09:51 ./ **Plex** Media Server **plex**       9092  9083  0 Feb20 ?        00:08:49 **Plex** Plug-in [com. **plex** app.system] /var/lib/ **plex** mediaserver/Library/Application Support/ **Plex** Media Server/Plug-ins/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 0.9.9.3.402-c7906ea /var/lib/ **plex** mediaserver/Library/Application Support/ **Plex** Media Server/Plug-ins/System.bundle **plex**       9142  9083  0 Feb20 ?        00:01:18 /usr/lib/ **plex** mediaserver/ **Plex** DLNA Server 1000     11061 10844  0 17:33 pts/0    00:00:00 grep --color=auto -i **plex** root     13048     1  0 Feb20 ?        00:00:00 python /home/alancarslaw/ **Plex** Connect/ **Plex** Connect.py 2\>&1 \>/dev/null root     13051 13048  0 Feb20 ?        00:00:04 python /home/alancarslaw/ **Plex** Connect/ **Plex** Connect.py 2\>&1 \>/dev/null root     13052 13048  0 Feb20 ?        00:00:25 python /home/alancarslaw/ **Plex** Connect/ **Plex** Connect.py 2\>&1 \>/dev/null root     13053 13048  0 Feb20 ?        00:00:25 python /home/alancarslaw/ **Plex** Connect/ **Plex** Connect.py 2\>&1 \>/dev/null     Hope someone will be able to help me here ---
**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\ **Post date:** [February 22, 2014, 5:47pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/2 "2014-02-22T17:47:24Z")
> hosttointercept = icloud.apple.com This seems wrong. Did you manually change anything in one of the Python files? ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 22, 2014, 5:48pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/3 "2014-02-22T17:48:53Z")
I thought you had to change it to icloud.apple.com to use the likes of iMovie theatre app etc.... what do you have down in your config for this?  ---
**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\ **Post date:** [February 22, 2014, 6:05pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/4 "2014-02-22T18:05:31Z")
> [...] to use the likes of iMovie theatre app etc That I don't know. For the default setup of PlexConnect the "Trailers" app is used. If you want to see if you can make it work with that first (before trying to use a different app), quit PlexConnect, [remove the _Settings.cfg_ file](https://github.com/iBaa/PlexConnect/wiki/Settings-for-advanced-use-and-troubleshooting#wiki-overview), put back the original, unedited _Settings.py_ file and try again. **Edit:** I just found the instructions on how to use the iMovies app: [https://forums.plex.tv/topic/86012-how-to-use-imovie-theater-instead-of-the-trailers-app/](https://forums.plex.tv/topic/86012-how-to-use-imovie-theater-instead-of-the-trailers-app/) I have not tested this, but the only thing I see that's different from your config is the hosttointercept value (yours: icloud.apple.com; from the tutorial: www.icloud.com). **Edit 2:** You need to do some extra steps for the iMovies certificates as well, I think. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [February 22, 2014, 8:20pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/5 "2014-02-22T20:20:08Z")
Yeah just run and cleanly shut down PlexConnect to create settings.cfg, change host to intercept and create the relevant cert with the correct name. ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 23, 2014, 5:03pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/6 "2014-02-23T17:03:21Z")
Ok have done that and re-created certificate using www.icloud.com as original one used iCloud.apple.com however when I remove old profile on ATV and try to add new one I get unable to add profile - An error occurred while adding the profile [-1004]. Check the URL and try again. I have double checked and made sure its using the correct URL and that the ATV is connected on WIFI/Network. Can someone help? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [February 23, 2014, 5:21pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/7 "2014-02-23T17:21:19Z")
What URL are you trying? Did you restart PlexConnect after changing Settings.cfg? ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 23, 2014, 5:32pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/8 "2014-02-23T17:32:37Z")
Yes I have restarted PlexConnect.... put in full user [http://ipaddress/home/alancarslaw/PlexConnect/assets/certificates/trailers.cer ](http://ipaddress/home/alancarslaw/PlexConnect/assets/certificates/trailers.cer%C2%A0) ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 23, 2014, 5:33pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/9 "2014-02-23T17:33:04Z")
also tried it with trailers.pem as well still no joy :(  ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [February 23, 2014, 6:06pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/10 "2014-02-23T18:06:30Z")
try : [http://ipaddress/trailers.cer](http://ipaddress/trailers.cer) As per the [wiki](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Certificate-via-Ethernet) (you can use the IP address instead, especially as you are no longer configured to hijack trailers) Although you should really have named it imove.cer instead so you knew which one it was ;) ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 23, 2014, 7:04pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/11 "2014-02-23T19:04:37Z")
Surely you have to pull full path to where trailers.cer is located so the above would not work just to put [http://ipaddress/trailers.cer](http://ipaddress/trailers.cer "External link") ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [February 23, 2014, 7:40pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/12 "2014-02-23T19:40:02Z")
> Surely you have to pull full path to where trailers.cer is located so the above would not work just to put [http://ipaddress/trailers.cer](http://ipaddress/trailers.cer) It's being hosted on the webserver part of PlexConnect so the full normal directory path means nothing. Just make sure you are actually replacing ipaddress with your actual PlexConnect device IP. ---
**Author:** ![roidy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roidy/32/128627_2.png) [@roidy](https://forums.plex.tv/u/roidy)\ **Post date:** [February 23, 2014, 7:41pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/13 "2014-02-23T19:41:44Z")
As long as the trailers.cer file is in the same directory as the trailers.pem file, which is setup in Settings.cfg, then PlexConnect will add the correct path. ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 23, 2014, 10:08pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/14 "2014-02-23T22:08:57Z")
alancarslaw@plexmediaserver:~/PlexConnect/assets/certificates$ ls -l total 16 -rw-r--r-- 1 alancarslaw alancarslaw  921 Feb 20 19:48 certificates.txt -rw-r--r-- 1 alancarslaw alancarslaw  860 Feb 23 16:31 trailers.cer -rw-r--r-- 1 alancarslaw alancarslaw 1675 Feb 23 16:31 trailers.key -rw-r--r-- 1 alancarslaw alancarslaw 2895 Feb 23 16:31 trailers.pem alancarslaw@plexmediaserver:~/PlexConnect$ sudo view Settings.cfg [sudo] password for alancarslaw:    [PlexConnect] enable\_plexgdm = False ip\_pms = 192.168.100.20 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 192.168.100.20 hosttointercept = www.icloud.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = /home/alancarslaw/PlexConnect/assets/certificates/trailers.pem loglevel = Normal logpath = .   ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 24, 2014, 5:46pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/15 "2014-02-24T17:46:24Z")
any ideas? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [February 24, 2014, 6:01pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/16 "2014-02-24T18:01:47Z")
Why did you modify the certfile setting - adding the full path from /home/alan...? Is this for sure the same as "~"? ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 25, 2014, 5:34pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/17 "2014-02-25T17:34:38Z")
I don't know what you mean here Baa?  ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [February 25, 2014, 6:53pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/18 "2014-02-25T18:53:44Z")
\>\>certfile = /home/alancarslaw/PlexConnect/assets/certificates/trailers.pem This is not the default line - and I have no idea if this translates to the folder you showed the content of previously. ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 25, 2014, 8:03pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/19 "2014-02-25T20:03:19Z")
Can you advise me what the default line should be for this please?  ---
**Author:** ![Alan.Carslaw](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Alan.Carslaw](https://forums.plex.tv/u/Alan.Carslaw)\ **Post date:** [February 25, 2014, 8:14pm UTC](https://forums.plex.tv/t/plexconnect-not-working/58165/20 "2014-02-25T20:14:29Z")
I ran the following to create certificate:   openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=www.icloud.com"   then    openssl x509 -in ~/Desktop/trailers.pem -outform der -out ~/Desktop/trailers.cer && cat ~/Desktop/trailers.key \>\> ~/Desktop/trailers.pem [Next page](https://forums.plex.tv/t/plexconnect-not-working/58165.md?page=2)