# PlexConnect.py command window won't stay open **URL:** \ **Category:** Apps & Creations\ **Created:** [May 6, 2014, 5:11pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727 "2014-05-06T17:11:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\ **Post date:** [May 6, 2014, 5:11pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/1 "2014-05-06T17:11:24Z")
I'm installing PlexConnect on my host computer running Win7.  Under the installation guide for Windows everything is going fine until step 4 where I run "plexconnect.py".  When I double click the python file I can see the command window open and it runs something, but the window closes automatically before I have a chance to look at it.  What do I need to do?  I've searched this topic, and all I can find are suggestions to change the program to add a pause at the end to require the user to hit a key before closing the program, but I wasn't able to save the changes.  If you can't tell already I've never done anything with scripts and programming, so please be gentle and patient.  Thanks ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [May 6, 2014, 5:51pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/2 "2014-05-06T17:51:14Z")
Read PlexConnect.log. It will give you a "port in use" or "certificate not found" or something. For debugging: Don't run PlexConnect by double-click, open a cmd window, "cd" to PlexConnect's dir, and run it manually. That way you won't miss an error message (which should be the same as in the log... :-) ---
**Author:** ![Johnheap](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@Johnheap](https://forums.plex.tv/u/Johnheap)\ **Post date:** [May 6, 2014, 6:09pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/3 "2014-05-06T18:09:55Z")
> Read PlexConnect.log. It will give you a "port in use" or "certificate not found" or something. >   > For debugging: Don't run PlexConnect by double-click, open a cmd window, "cd" to PlexConnect's dir, and run it manually. That way you won't miss an error message (which should be the same as in the log... :-) ---
**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\ **Post date:** [May 6, 2014, 6:55pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/4 "2014-05-06T18:55:29Z")
Please forgive my ignorance. I could not find the PlexConnect.log.  When running the command manually does it matter if I open Python's command window or go through cmd.exe and go to C:\Python27\python?  Also what exactly do I type in to get the .py file to run?  I've tried the directory, but I must be missing something.  The location of the PlexConnect.py file is "C:\Program Files (x86)\PlexConnect-master".  Thanks again ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [May 6, 2014, 7:40pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/5 "2014-05-06T19:40:59Z")
in a cmd window type... ``` cd "C:\Program Files (x86)\PlexConnect-master" python PlexConnect.py ``` Hm. That should work. As long as python is installed correctly. You might be able to even skip "python" in the second line... not quite sure with Windows. ---
**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\ **Post date:** [May 6, 2014, 9:40pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/6 "2014-05-06T21:40:08Z")
Thanks for your help.  I got everything set up, but I'm having a new problem, whenever I enter the trailers app a message saying trailers is unavailable...  but if I can't figure it out I will start another thread.  Thanks again ---
**Author:** ![porchterminal](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@porchterminal](https://forums.plex.tv/u/porchterminal)\ **Post date:** [October 6, 2014, 9:18am UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/7 "2014-10-06T09:18:25Z")
I'm having the same issue. I can get it to run and stay open through CMD but can't just by running plex connect. Its saying No PIL/Pillow? I've been running plex for a year or so now this way. Just upgraded the PC and reloaded everything the same way and its not happy. Still running the same version of Win 7 as before. ![post-260439-0-65326200-1412587154.png|690x348](upload://tjLSKdkTTdphhcXpL1K9tvLFHIf.png) Edit: Its working if i run through CMD and i am able to use plex etc. Just wanting too see why i can't just run plex connect directly. :( Edit: Sorted. Just moved the folder out of Program Files. ---
**Author:** ![learningnewstuff](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@learningnewstuff](https://forums.plex.tv/u/learningnewstuff)\ **Post date:** [August 1, 2015, 4:27pm UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/8 "2015-08-01T16:27:31Z")
Hi! I have the same issue. I can only start Plexconnect through CMD and not the Plexconnect folder. This creates extra time for me… Any ideas here? 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 2:02am UTC](https://forums.plex.tv/t/plexconnect-py-command-window-wont-stay-open/65727/9 "2019-12-21T02:02:10Z")
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