# PlexConnect will not serve application **URL:** \ **Category:** Apps & Creations\ **Created:** [April 21, 2014, 6:11pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268 "2014-04-21T18:11:02Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![bunkhill](https://avatars.discourse-cdn.com/v4/letter/b/a87d85/32.png) [@bunkhill](https://forums.plex.tv/u/bunkhill)\ **Post date:** [April 21, 2014, 6:11pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/1 "2014-04-21T18:11:02Z")
Hope someone can help.  Installed the certificates as described on github, installed plex connect and python 2.7.6.  I am running PMS 0.9.9.7.429 and everything streams fine through my roku 3 (I know that it doesnt use plexconnect).  I have changed the DNS on the ATV3 (running 6.1) and everything is setup as described on github but when I try to access trailers on the atv I get the"Trailers is unavailabe. Try again later." error.  I have included a copy of the log from the session (it looks as though the webserver never serves the application) and I have included a copy of the settings cfg.  I am running windows 7 pro 64-bit.  Thank you to anyone who can help   Log: 13:59:12 PlexConnect: started: 13:59:12 13:59:12 PlexConnect: Version: 0.3.1+ 13:59:12 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:24) [MSC v.1500 64 bit (AMD64)] 13:59:12 PlexConnect: Host OS: win32 13:59:12 Settings: getsetting enable\_plexconnect\_autodetect=True 13:59:12 PlexConnect: IP\_self: 192.168.0.29 13:59:12 Settings: getsetting hosttointercept=trailers.apple.com 13:59:12 Settings: getsetting enable\_dnsserver=True 13:59:12 DNSServer: started: 13:59:12 13:59:12 Settings: getsetting port\_dnsserver=53 13:59:12 Settings: getsetting ip\_dnsmaster=8.8.8.8 13:59:12 Settings: getsetting prevent\_atv\_update=True 13:59:12 DNSServer: \*\*\* 13:59:12 DNSServer: DNSServer: Serving DNS on 192.168.0.29 port 53. 13:59:12 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.29 13:59:12 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 13:59:12 DNSServer: forward other to higher level DNS: 8.8.8.8 13:59:12 DNSServer: \*\*\* 13:59:12 Settings: getsetting enable\_webserver\_ssl=True 13:59:12 WebServer: started: 13:59:12 13:59:12 Settings: getsetting port\_webserver=80 13:59:12 WebServer: \*\*\* 13:59:12 WebServer: WebServer: Serving HTTP on 192.168.0.29 port 80. 13:59:12 WebServer: \*\*\* 13:59:12 ATVSettings: init class CATVSettings 13:59:12 ATVSettings: load settings 13:59:12 WebServer: started: 13:59:12 13:59:12 Settings: getsetting port\_ssl=443 13:59:12 Settings: getsetting certfile=C:\PlexConnect\assets\certificates railers.pem 13:59:12 Settings: getsetting certfile=C:\PlexConnect\assets\certificates railers.pem 13:59:12 WebServer: \*\*\* 13:59:12 WebServer: WebServer: Serving HTTPS on 192.168.0.29 port 443. 13:59:12 WebServer: \*\*\* 13:59:15 DNSServer: DNS request received! 13:59:15 DNSServer: Source: ('192.168.0.95', 49604) 13:59:15 DNSServer: Domain: trailers.apple.com 13:59:15 DNSServer: \*\*\*intercept request 13:59:15 DNSServer: -\> DNS response: 192.168.0.29 14:06:54 DNSServer: DNS request received! 14:06:54 DNSServer: Source: ('192.168.0.95', 55107) 14:06:54 DNSServer: Domain: p16-buy.itunes.apple.com.akadns.net 14:06:54 DNSServer: \*\*\*forward request 14:06:54 DNSServer: -\> DNS response from higher level 14:06:56 DNSServer: DNS request received! 14:06:56 DNSServer: Source: ('192.168.0.95', 64279) 14:06:56 DNSServer: Domain: trailers.apple.com 14:06:56 DNSServer: \*\*\*intercept request 14:06:56 DNSServer: -\> DNS response: 192.168.0.29 14:09:07 DNSServer: DNS request received! 14:09:07 DNSServer: Source: ('192.168.0.95', 63291) 14:09:07 DNSServer: Domain: 6-courier.push.apple.com 14:09:07 DNSServer: \*\*\*forward request 14:09:07 DNSServer: -\> DNS response from higher level 14:09:15 PlexConnect: Shutting down. 14:09:16 WebServer: Shutting down. 14:09:16 WebServer: Shutting down. 14:09:16 ATVSettings: save settings 14:09:17 DNSServer: Shutting down. 14:09:17 PlexConnect: shutdown         CFG: [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.178.10 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 0.0.0.0 hosttointercept = trailers.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = C:\PlexConnect\assets\certificates railers.pem loglevel = High logpath = .   ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [April 21, 2014, 6:26pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/2 "2014-04-21T18:26:12Z")
Have you set an OUTBOUND rule in your firewall for python.exe (turning it off doesn't always work)? ---
**Author:** ![bunkhill](https://avatars.discourse-cdn.com/v4/letter/b/a87d85/32.png) [@bunkhill](https://forums.plex.tv/u/bunkhill)\ **Post date:** [April 21, 2014, 11:32pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/3 "2014-04-21T23:32:56Z")
I have not set any Outbound rule how would I do this? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [April 22, 2014, 8:12pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/4 "2014-04-22T20:12:17Z")
[http://www.it.cornell.edu/services/firewall/howto/windows/tsp/outbound.cfm](http://www.it.cornell.edu/services/firewall/howto/windows/tsp/outbound.cfm) ---
**Author:** ![bunkhill](https://avatars.discourse-cdn.com/v4/letter/b/a87d85/32.png) [@bunkhill](https://forums.plex.tv/u/bunkhill)\ **Post date:** [April 22, 2014, 8:17pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/5 "2014-04-22T20:17:15Z")
Ive done that and it's still having the same problem ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [April 22, 2014, 8:42pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/6 "2014-04-22T20:42:08Z")
It is most likely a cert issue then, I can ping you a fresh set to test with when back at my desktop. ---
**Author:** ![bunkhill](https://avatars.discourse-cdn.com/v4/letter/b/a87d85/32.png) [@bunkhill](https://forums.plex.tv/u/bunkhill)\ **Post date:** [April 23, 2014, 12:57pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/7 "2014-04-23T12:57:12Z")
I was able to resolve the issue.  Apparently Symantec Endpoint Protection was causing the issue. Added an exception and everything works.  Thanks for the help ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [April 23, 2014, 4:49pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/8 "2014-04-23T16:49:55Z")
Np, thought it would either be firewall or certs [emoji2] ---
**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\ **Post date:** [April 23, 2014, 6:35pm UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/9 "2014-04-23T18:35:13Z")
I think it's firewall, Symantec Endpoint Protection contains a firewall. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 1:54am UTC](https://forums.plex.tv/t/plexconnect-will-not-serve-application/64268/10 "2019-12-21T01:54:57Z")
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