# Plexinstall problem

**URL:** <https://forums.plex.tv/t/plexinstall-problem/938416>\
**Category:** Plex Media Server\
**Tags:** server-synology, plex-web\
**Created:** [April 29, 2026, 10:21am UTC](https://forums.plex.tv/t/plexinstall-problem/938416 "2026-04-29T10:21:23Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![birrou4](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@birrou4](https://forums.plex.tv/u/birrou4)\
**Post date:** [April 29, 2026, 10:21am UTC](https://forums.plex.tv/t/plexinstall-problem/938416/1 "2026-04-29T10:21:23Z")

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Hello,

I recently got my hand on a Synology DS425+,

I was looking to install Plex but as soon the install is done and I create an account and try to link the NAS with the account, I’m got this error message.

 ![image](https://global.discourse-cdn.com/plex/original/4X/0/8/1/0815febab75ce3fd68581aa41ffd083233dc4f9f.jpeg)

Anyone got a lead to how to fix it?

Thanks,

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 29, 2026, 10:25am UTC](https://forums.plex.tv/t/plexinstall-problem/938416/2 "2026-04-29T10:25:58Z")

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You may want to bookmark [Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/1)

Item 5)

If difficulties continue, use item 15)

In any case: use one of the “big” web browsers without any browser add-ins activated.  
Temporarily disable any ad-blockers you may have running in your network.

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**Author:** ![birrou4](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@birrou4](https://forums.plex.tv/u/birrou4)\
**Post date:** [April 29, 2026, 10:50am UTC](https://forums.plex.tv/t/plexinstall-problem/938416/3 "2026-04-29T10:50:32Z")

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On edge/Chrome/mozilla/vivaldi/brave all the same

![image](https://global.discourse-cdn.com/plex/original/4X/9/b/c/9bcd19d9a84ee5d4ceca3047c0b2acb68d4ac991.png)

 ![image](https://global.discourse-cdn.com/plex/original/4X/0/3/4/034d0de192220976705e98dcb095ff7cfc66a96c.png)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 29, 2026, 12:10pm UTC](https://forums.plex.tv/t/plexinstall-problem/938416/4 "2026-04-29T12:10:41Z")

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Then Plex is either not running on your NAS, or its firewall is still closed.

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**Author:** ![PunkleJones](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@PunkleJones](https://forums.plex.tv/u/PunkleJones)\
**Post date:** [April 29, 2026, 3:03pm UTC](https://forums.plex.tv/t/plexinstall-problem/938416/5 "2026-04-29T15:03:35Z")

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ip.addr.of.synoloyg is Not the address! Its the lan IP to your synology. Example: 192.168.0.1 etc

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**Author:** ![birrou4](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@birrou4](https://forums.plex.tv/u/birrou4)\
**Post date:** [April 30, 2026, 10:25am UTC](https://forums.plex.tv/t/plexinstall-problem/938416/6 "2026-04-30T10:25:15Z")

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What an idiot i can be sometime.

If done correctly it work

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 29, 2026, 10:25am UTC](https://forums.plex.tv/t/plexinstall-problem/938416/7 "2026-07-29T10:25:43Z")

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