PlexPass does not work with FireTV

android-tv
fire-tv

#1

For few months not I access Plex App using FireTV device. I select content ( movies, videos) from my libraries and I am bounce-back to login screen to select the userid of Plex

Apologies for not using the right place to post my support question


#2

I moved this to the right section.

Please provide logs from your FireTV and from PMS after reproducing this.


#3

05-08 09:40:22.604 i: ------------------------------
05-08 09:40:22.605 i: Hello, Plex for Android world 6.15.2.4143 (debug: false)!
05-08 09:40:22.605 i: Manufacturer: Amazon Device: sloane Model: AFTS Product: full_sloane Version: 5.1.1
05-08 09:40:22.623 i: Screen size: Large Screen density: XHigh Resolution: 1920x1080 DPI: 320 Touchscreen: false Marketplace: com.amazon.venezia Architecture: armeabi-v7a
05-08 09:40:22.652 i: [NativeLibrary] Attempting to load c++_shared.
05-08 09:40:22.702 i: [NativeLibrary] Attempting to load avutil.
05-08 09:40:22.712 e: [device] Couldn’t load device manager state: java.io.FileNotFoundException: File ‘/data/data/com.plexapp.android/app_state/PlexServerManager.json’ does not exist
05-08 09:40:22.718 i: [PlayQueues] Restoring persisted PQs.
05-08 09:40:22.723 i: [NativeLibrary] Attempting to load swresample.
05-08 09:40:22.728 i: [NativeLibrary] Attempting to load avcodec.
05-08 09:40:22.736 i: [NativeLibrary] Attempting to load avformat.
05-08 09:40:22.772 i: [NativeLibrary] Attempting to load swscale.
05-08 09:40:22.788 i: [NativeLibrary] Attempting to load avfilter.
05-08 09:40:22.800 i: [NativeLibrary] Attempting to load PlexMediaServer.
05-08 09:40:22.936 w: [BootBehaviour][Main] j took 130ms to execute on the main thread.
05-08 09:40:23.109 w: [BootBehaviour][Background] l took 469ms to execute on the background thread.
05-08 09:40:23.156 e: [device] Couldn’t load device manager state: java.io.FileNotFoundException: File ‘/data/data/com.plexapp.android/app_state/PlexPlayerManager.json’ does not exist
05-08 09:40:23.465 i: [device] Setting selected server to null
05-08 09:40:23.465 i: [device] Updating reachability of all devices (force=true).
05-08 09:40:23.465 i: [device] Updating reachability of a set of devices (force=true).
05-08 09:40:23.466 w: [BootBehaviour][Background] j took 1ms to execute on the background thread.
05-08 09:40:23.466 w: [BootBehaviour][Background] g took 28ms to execute on the background thread.
05-08 09:40:23.466 i: Fetching [method:GET] https://plex.tv/api/v2/user/privacy
05-08 09:40:23.466 i: [NativeLibrary] Attempting to load c++_shared.
05-08 09:40:23.467 i: [NativeLibrary] Attempting to load avutil.
05-08 09:40:23.467 i: [NativeLibrary] Attempting to load swresample.
05-08 09:40:23.467 i: [NativeLibrary] Attempting to load avcodec.
05-08 09:40:23.467 i: [NativeLibrary] Attempting to load avformat.
05-08 09:40:23.468 i: [NativeLibrary] Attempting to load swscale.
05-08 09:40:23.468 i: [NativeLibrary] Attempting to load avfilter.
05-08 09:40:23.468 i: [NativeLibrary] Attempting to load PlexMediaServer.
05-08 09:40:23.468 i: [NativeLibrary] Attempting to load ffplex.


#4

docs.google.com/document/d/1bDJh0lgQNxR5jHMMPBsGbWhqyH_2dERgkNtv3Q1xdhU/edit


#5

Don’t use Google docs. Just save it to drive and provide me the link. You can PM me the link if you don’t want it public.


#6

Let me know if this is the link you are looking for : https://drive.google.com/open?id=1bDJh0lgQNxR5jHMMPBsGbWhqyH_2dERgkNtv3Q1xdhU


#7

Ok, I see the issue. You appear to be trying to access a shared Plex Cloud server. The server is then responding in a weird way that the app isn’t expecting and causing it to crash back to the user selector page. Have you tried another client to see if you get the same response? Have you asked the person sharing with you if there are any issues with their Cloud Server they are aware of.


#8

Thanks for the reply… It seems the issue is with the “Plex app” on FireTV because other clients (Roku) work ok… The “Plex app” on FireTV used to work up to early Jan-18 ( as I recall) when I noticed the issue but did not have to dig in…Any patches to resolve issue on FireTV OR any way to revert to previous version “Plex App for FireTV” and what version you could suggest


#9

There are no known specific issues accessing a shared cloud server. It may be an issue with the server you are accessing, which is why I asked if you can access it with another Plex client.