# Plexpass not recognised in Plex app

**URL:** <https://forums.plex.tv/t/plexpass-not-recognised-in-plex-app/944603>\
**Category:** Plex Players\
**Tags:** android-tv, account\
**Created:** [October 16, 2026, 6:21am UTC](https://forums.plex.tv/t/plexpass-not-recognised-in-plex-app/944603 "2026-10-16T06:21:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tha1271](https://avatars.discourse-cdn.com/v4/letter/t/ccd318/32.png) [@tha1271](https://forums.plex.tv/u/tha1271)\
**Post date:** [October 16, 2026, 6:21am UTC](https://forums.plex.tv/t/plexpass-not-recognised-in-plex-app/944603/1 "2026-10-16T06:21:42Z")

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Logged in with same account. Web clearly shows active Plexpass. Changing icon to custom in app shows I need a Plexpass to perform function.

 ![IMG_4731](https://global.discourse-cdn.com/plex/original/4X/f/c/7/fc7b98925b5d281c5dcc689f17c9f9bd5f612ac0.jpeg)

 ![IMG_4730](https://global.discourse-cdn.com/plex/original/4X/2/4/c/24c74433ddaf865319095df219780891fcf83305.jpeg)

Server Version#: 1.43.4.10903  
Player Version#: 2026.20.0 (971050504)

App NamE: Plex for Android (TV)

Client Version: 2026.20.0 (971050504)

Platform Version: 11

Device: SHIELD Android TV

Device Manufacturer: NVIDIA

Device Model: Darcy

Device NamE: SHIELD Living Room

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<div class="post-metadata">

**Author:** ![MarkV1320](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@MarkV1320](https://forums.plex.tv/u/MarkV1320)\
**Post date:** [October 16, 2026, 3:55pm UTC](https://forums.plex.tv/t/plexpass-not-recognised-in-plex-app/944603/3 "2026-10-16T15:55:59Z")

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What account are you using to log into the shield?

The account you are using to make this post doesn’t have a Plex pass.