# Plexpass

**URL:** <https://forums.plex.tv/t/plexpass/620752>\
**Category:** Plex Media Server\
**Tags:** android-tv\
**Created:** [August 5, 2020, 1:41pm UTC](https://forums.plex.tv/t/plexpass/620752 "2020-08-05T13:41:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lennon1947](https://avatars.discourse-cdn.com/v4/letter/l/f07891/32.png) [@lennon1947](https://forums.plex.tv/u/lennon1947)\
**Post date:** [August 5, 2020, 1:41pm UTC](https://forums.plex.tv/t/plexpass/620752/1 "2020-08-05T13:41:50Z")

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Server Version#:  
Player Version#:  
  
New to all this have paid for the plexpass but on my box and tablet it’s still asking me to join plexpass

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 5, 2020, 3:10pm UTC](https://forums.plex.tv/t/plexpass/620752/2 "2020-08-05T15:10:07Z")

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Hmmm… it seems like Plex is not aware of that. Here you’re also listed as non-Plex Pass user (otherwise you’ll see a “Plex Pass” label next to your forum name).

Best contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) to get this sorted…

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [August 6, 2020, 7:20pm UTC](https://forums.plex.tv/t/plexpass/620752/3 "2020-08-06T19:20:15Z")

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**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\
**Post date:** [August 6, 2020, 7:23pm UTC](https://forums.plex.tv/t/plexpass/620752/4 "2020-08-06T19:23:39Z")

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did you get plex pass, or did you just unlock the mobile app ?

app unlock, is not plex pass.

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**Author:** ![lennon1947](https://avatars.discourse-cdn.com/v4/letter/l/f07891/32.png) [@lennon1947](https://forums.plex.tv/u/lennon1947)\
**Post date:** [August 7, 2020, 10:10am UTC](https://forums.plex.tv/t/plexpass/620752/5 "2020-08-07T10:10:55Z")

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Sorted I paid with PayPal and the pass didn’t come through  
Repair with Google and all is ok Plex refunded my PayPal  
Thanks to all

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 5, 2020, 10:10am UTC](https://forums.plex.tv/t/plexpass/620752/6 "2020-11-05T10:10:56Z")

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