# Plex's Metadata creation problems **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [May 16, 2020, 2:58pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999 "2020-05-16T14:58:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![shoult\_softboot\_us](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@shoult\_softboot\_us](https://forums.plex.tv/u/shoult_softboot_us)\ **Post date:** [May 16, 2020, 2:58pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/1 "2020-05-16T14:58:59Z")
Server Version#:1.19.3.2764 There may be two users at any one time connected to this server, no more. Usually there is only one user connected locally. OS = Windows Server 2019 Active Directory domain joined and is the main files server TightVNC server for remote control 8 GB RAM used for Plex temp files using ImDisk Virtual Disk Driver Currently Running Windows Defender, Malware Bytes Corporate and Malware Anti-Exploit for Business. No other programs active. PlexPass user Hardware ASRock z370 Extreme4 motherboard Intel Core i7-8700K 3.7 Ghz (4.3 Turbo) Nvidia Quadro P2000 graphics card 32GB DDR4-2400 Dual Channel RAM Areca Arc 1880ix-24 port Raid card 12 HGST 8TB drives in RAID6 Intel X540-T 10GbE NIC (Servers connected by 10GbE, the rest of the house is 1GbE) Norco 24 Hotswap case with MASSIVE amounts of Noctua cooling. Cooler Master Silent Pro Gold 1200W Power Supply I recently had to change around my entire network (restructuring my Active Directory forest) resulting in the Plex software having to run under a different user account. While prior planning may have masked the problem, the problem would still be there. When scanning a movie library the metadata the search engine can’t find any metadata from either The Movie Database or Plex Movie about 5% of the time. The reasons this happens is REALLY frustrating as well. I save all my movies with a file name of… MovieName (Year) Actor, Actor, Actor These titles are always derived fro their IMDB listing for title, year and first three actors. And here is where the main metadata failure occurs. There is no fuzzy logic when looking at the year. If the year doesn’t not match exactly, the metadata is not downloaded This could be thought of as a safeguard so that you don’t get a bunch of erroneous matches but a file that only gets one match on the year listed (+/- 1 year) is probably going to be that movie. For instance, lets say we have a movie named Back Street Jungle and IMDB says it was release in 2015. If your search engine looks at that file in it’s databases and only finds one title match in 2014, 2015 or 2016 it should consider it a match. If there are two title matches within any of those three years the match should still fail. And here is one I don’t get at all. Movies that have an original title and an as released title. Many times your scanner will fail to find it in it’s database if you use the as released name rather than the original. So you have to look it up in IMDB to find the original title, enter that in the search (during a manual match) and then lo and behold, it’ll all of a sudden find it as the released title you tried earlier. Or sometimes it works the other way around. Or sometimes you have to enter a foreign language title in order for it to find either the english as released title or the original title. Also, extraneous punctuation or missing punctuation can cause a match failure. For example; Exorcism at 60000 Feet (2019) Robert Miano, Bai Ling, Lance Henriksen failed to match. Your search engine needed it to be; Exorcism at 60,000 Feet (2019) Robert Miano, Bai Ling, Lance Henriksen (notice the comma in 60,000?). Oh, and the fact that you STILL can’t edit actors name metadata WITHIN PLEX is STILL a problem. This is more of a rant because I now have DAYS of manually matching movie, TV and Music titles. Don’t even get me started on the mess that is the music metadata collection!!! ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [May 16, 2020, 3:03pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/2 "2020-05-16T15:03:21Z")
> [@shoult\_softboot\_us](#): > > I save all my movies with a file name of… > > MovieName (Year) Actor, Actor, Actor How’s that working out for ya? [https://support.plex.tv/articles/categories/your-media/](https://support.plex.tv/articles/categories/your-media/) `MovieName (Year) [Actor, Actor, Actor].xxx` Would be way more better [Plex ignores this stuff in Brackets] and if your files are MP4/M4V this is basically a requirement: > [@Video File Naming](https://forums.plex.tv/t/video-file-naming/535534/7): > > With LMA in priority, Embedded Titles within MP4/M4V files are preferred - even over a perfect file name. Local Media Assets should - AT ALL TIMES - remain enabled (unless specifically instructed to turn it off). Local Media Assets should be ‘Demoted’, to the bottom of the stack of active agents under ALL tabs in Shows and Movies, but should NOT be disabled. Local Media Assets is needed for many things - it doesn’t need to be given Tip-Top-Priority (as Plex has so hatefully placed it as it’s … Try some of that and get back with us. ---
**Author:** ![shoult\_softboot\_us](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@shoult\_softboot\_us](https://forums.plex.tv/u/shoult_softboot_us)\ **Post date:** [May 16, 2020, 3:35pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/3 "2020-05-16T15:35:05Z")
How’s my file naming format working out? Well since it’s EXACTLY what you suggested "movieName (year) [everything in brackets ignored] in 96% of the cases it’s working fine. It’s that pesky 4% where IMDB’s year and The Move DataBase and/or Plex Movie year don’t match. Which is what I was trying to explain. I haven’t disabled LMA anywhere and it is demoted. But NONE of my media files have file naming metadata included in them. It’s all been stripped out, file by file. And again, it works fine 96% of the time (in my very large library). But in those 4% of files that do fail I’d say that the disagreement between IMDB and Plex’s databases causes 85% of the failures. And it’s usually only the matter of one year of discrepency. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [May 16, 2020, 4:29pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/4 "2020-05-16T16:29:32Z")
IMDB is Plex Movie - and Plex Movie goes to TMDB for the artwork/etc. I get an acceptable ‘natural match’ ratio of about 96% due, I think, to Filebot that goes to TMDB (for Movies - TVDB for Shows), gets the name they use and names my files that name. Nothing’s perfect - I deem my ‘unknown soldiers’ acceptable casualties and Fix Match. I am not alarmed by the frequency of same. ATM. 700 files in the last 3 days and one fix match is ok by me. It’s way better than it has been - that’s certain. ---
**Author:** ![shoult\_softboot\_us](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@shoult\_softboot\_us](https://forums.plex.tv/u/shoult_softboot_us)\ **Post date:** [May 16, 2020, 4:43pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/5 "2020-05-16T16:43:35Z")
My 4% works out to nearly 900 misses that I’ll have to manually match. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [May 16, 2020, 5:34pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/6 "2020-05-16T17:34:49Z")
Give me the names of a few of your ‘misses’ and I’ll test on this end. ---
**Author:** ![shoult\_softboot\_us](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@shoult\_softboot\_us](https://forums.plex.tv/u/shoult_softboot_us)\ **Post date:** [May 16, 2020, 5:47pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/7 "2020-05-16T17:47:51Z")
IMDB = Sonora, the Devil’s Highway (2018) Fernando Becerril, Juan Manuel Bernal, Rafael Cebrián Plex = Sonora, the Devil’s Highway (2019) * * * IMDB = No Resolution (2017) Maura Kidwell, Layne Manzer, Erin O’Shea Plex = No Resolution (2016) * * * IMDB = Day of the Flowers (2012) Eva Birthistle, Charity Wakefield, Carlos Acosta Plex = Day of the Flowers (2013) There’s three examples of files not found simply because they are one year off even though there is only only one file name that matches with +/- 1 year. ---
**Author:** ![shoult\_softboot\_us](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@shoult\_softboot\_us](https://forums.plex.tv/u/shoult_softboot_us)\ **Post date:** [May 16, 2020, 5:56pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/8 "2020-05-16T17:56:55Z")
Here is an instance where it will not find it by it’s released title, but if I enter the original title it does. Released title ![image](https://global.discourse-cdn.com/plex/original/3X/d/0/d021bc4a74c12768ba8af11fdf2e945d90bcfb84.png) If I go to IMDB and get the original title name (Married by Christmas) and enter that it WILL find it. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [May 16, 2020, 6:07pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/9 "2020-05-16T18:07:58Z")
> [@shoult\_softboot\_us](#): > > IMDB = Sonora, the Devil’s Highway (2018) Fernando Becerril, Juan Manuel Bernal, Rafael Cebrián > > Plex = Sonora, the Devil’s Highway (2019) > > IMDB = No Resolution (2017) Maura Kidwell, Layne Manzer, Erin O’Shea > > Plex = No Resolution (2016) > > IMDB = Day of the Flowers (2012) Eva Birthistle, Charity Wakefield, Carlos Acosta > > Plex = Day of the Flowers (2013) Of those 3, I got 3 instant natural matches and ‘that one’ is named as shown: ![Another Day at the Filebot Office-1](https://global.discourse-cdn.com/plex/original/3X/c/5/c5df0de629b32da2788f6045b91d5d1cb57eb46d.jpeg) Filebot/TMDB named - instant match - TMDB is Agent. Not sure what that means - don’t use IMDB/Plex Movie? I don’t. English is the default language - everywhere - if that matters. Have you dumped the agent cache recently?: [https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/) Might help - couldn’t hurt. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 14, 2020, 6:08pm UTC](https://forums.plex.tv/t/plexs-metadata-creation-problems/590999/10 "2020-08-14T18:08:02Z")
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