PlexTV Server can no longer see HDHomerun tuner

[sa2000]

@hamish_18

Additionally, I am unable to view livetv even with the older 1291 version now… I just get a blank screen… Here are the logs from that.

Lets stick with latest version for now whilst investigating - so version v1.16.3.1402-22929c8a2

Could you get me the responses for each of these requests please - saved into 4 text files

http://192.168.1.9:80/discover.json
http://192.168.1.9:80/dri/device.xml
http://192.168.1.9:80/lineup.json
http://192.168.1.9:80/lineup_status.json

Is it just the one DVR on 192.168.1.9 ?

[markcs]

@sa2000

Could you get me the responses for each of these requests please - saved into 4 text files

http://192.168.1.9:80/discover.json
http://192.168.1.9:80/dri/device.xml
http://192.168.1.9:80/lineup.json
http://192.168.1.9:80/lineup_status.json

Is it just the one DVR on 192.168.1.9 ?

Many of those URL’s are not available on the older HDHomeRun models.

I get 404’s on all but the first with my older HDHR (which I actually have working, but I downgraded ages ago)

For the lineup, I use http://ipv4-api.hdhomerun.com/api/lineup?DeviceAuth=xxxxx, where the DeviceAuth is defined in the response from discover.json

[sa2000]

@markcs

Many of those URL’s are not available on the older HDHomeRun models.

I have not looked at any logs from your server - so cannot say if those url’s or responses to these endpoints for your HD Homerun IP Address are relevant to your issue

[sa2000]

@hamish_18

Still no ability to watch livetv… I’ve moved back to build 1291, and am trying to get the guide data. But even deleting the DVR’s and re-adding them is not resolving this issue. I was able to do this by restarting plex, and quickly going to the dvr section to delete them… Also by the way, this deletes all of the scheduled recordings. which really sucks as I have 20+.

All I get is a black screen and a spinning orange wheel. I can see in the hdhomerun tuner web ui, that plex is streaming from it too. Yet I have nothing on the screen. Is there a support line I should call? Here are some new logs:

were you seeing these progress percentages when you refreshed the guide at 11:30 am on 24th ?

Jul 24, 2019 11:30:02.825 [0x14b4c0cce700] DEBUG - Activity: registered new activity 2c0f2302-0312-4348-b036-3b922b682080 - Refreshing guide data
Jul 24, 2019 11:30:02.825 [0x14b4c0cce700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 0% - Refreshing guide data
Jul 24, 2019 11:30:22.295 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 1% - Refreshing guide data
Jul 24, 2019 11:30:24.740 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 2% - Refreshing guide data
Jul 24, 2019 11:30:27.173 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 3% - Refreshing guide data
Jul 24, 2019 11:30:29.399 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 3% - Refreshing guide data
Jul 24, 2019 11:30:32.160 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 4% - Refreshing guide data
Jul 24, 2019 11:30:34.891 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 5% - Refreshing guide data
Jul 24, 2019 11:30:37.569 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 6% - Refreshing guide data
Jul 24, 2019 11:30:39.738 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 7% - Refreshing guide data
Jul 24, 2019 11:30:39.738 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 7% - Refreshing guide data
Jul 24, 2019 11:30:42.413 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 8% - Refreshing guide data
Jul 24, 2019 11:30:45.004 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 9% - Refreshing guide data
Jul 24, 2019 11:30:47.704 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 10% - Refreshing guide data
Jul 24, 2019 11:30:49.880 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 11% - Refreshing guide data
Jul 24, 2019 11:30:49.880 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 11% - Refreshing guide data
Jul 24, 2019 11:30:52.594 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 12% - Refreshing guide data
Jul 24, 2019 11:30:55.306 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 13% - Refreshing guide data
Jul 24, 2019 11:30:57.926 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 14% - Refreshing guide data
Jul 24, 2019 11:31:00.074 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 15% - Refreshing guide data
Jul 24, 2019 11:31:00.074 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 15% - Refreshing guide data
Jul 24, 2019 11:34:00.209 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 16% - Refreshing guide data
Jul 24, 2019 11:35:55.757 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 17% - Refreshing guide data
Jul 24, 2019 11:39:12.845 [0x14b48b9fc700] DEBUG - Activity: updated activity 2c0f2302-0312-4348-b036-3b922b682080 - completed 18% - Refreshing guide data

It was busy refreshing the guide when you decided to cancel

Jul 24, 2019 11:41:51.622 [0x14b4889e4700] DEBUG - Request: [192.168.1.10:33513 (Subnet)] DELETE /livetv/dvrs/5/reloadGuide (12 live) TLS GZIP Signed-in Token (hamish_18)
Jul 24, 2019 11:41:55.628 [0x14b4c2109700] DEBUG - Completed: [192.168.1.10:33513] 200 DELETE /livetv/dvrs/5/reloadGuide (13 live) TLS GZIP 4006ms 274 bytes (pipelined: 1)

[sa2000]

In that example - it progressed to 18% in 9 minutes. But then you aborted it. (Perhaps you were not seeing the percentages progressing?)

[hamish_18]

yes it was taking forever. usually it goes fairly quickly.

No, both tuners were failing. It ended up starting to work again. I am on the older version now, and the guide loaded much faster.
Responses are attached.HDHomerune-192.168.1.9.zip (6.7 KB)

[damienmci]

@DaveBinM from my memory the URL IceTV provides pulls down a .gz compressed file. Hence the reason I went via a simple script to retrieve file, uncompress and move to a location that the DVR can read.
Also allows me to schedule the task via Synology Task Manager to retrieve the Guide Data when I want. My Synology also notifies me each day the outcome of the task schedule so I can quickly see of there are any errors in retrieving the guide data.

If Plex DVR functionality can deal with compressed files then perhaps your method would work as well.

[DaveBinM]

It just pulls a straight XML file, it’s not compressed. I’ve been using it this way for years.

[damienmci]

You are correct.
The IceTV api call does retrieve XML and it appears I did include this in the Plex DVR configuration, without needing an external script.

The script I was referring to was for au.freepg.tv setup. Their Guide data is compressed, hence the extra steps etc.
Honestly, I wasn’t happy with the channel matching and lack of data available (Brisbane) with the au.freepg.tv configuration so changed over to IceTV.

[bellwether_mailhaven_com]

I am one of those people running HDHomeRun older model whose Live TV and DVR were working just fine until very recently. I have not upgraded my plex version because I don’t want to be a beta tester.
I tried deleting the DVR and creating a new one. I can’t complete the process because Plex can’t fetch the guide data. So, I no longer have Live TV & DVR service.

What happened? What does EPG mean and did ya’ll make a change in it?

[bellwether_mailhaven_com]

I am in the US. This is not a new install. I don’t know where to look to find out what exact version I am running. Here are the details on my HDHomeRun tuner which Plex can now see, but not fetch a guide for.

[bugahdug]

As this LiveTV/DVR issue is becoming more common, Plex should provide an option in the UI to roll back an update.

[Toivonen]

Same problem here, in Finland. Started less than a week ago.
Cannot connect HDHomeRun Expand. Connecting web browser to HDHomerun works OK. Also HDHomerun application (in same computer) connects and LiveTV works OK.

I have two Plex servers and Windows PC -version is running DVDR, and cannot connect to HDHomerun… any more. Plex server running in QNAP -server does see HDHomerun Expand.
So this issue is only with Plex-server (Pass 1.16.3.1433) installed Windows 10 computer.

[sa2000]

@bellwether_mailhaven_com

I am one of those people running HDHomeRun older model whose Live TV and DVR were working just fine until very recently. I have not upgraded my plex version because I don’t want to be a beta tester.
I tried deleting the DVR and creating a new one. I can’t complete the process because Plex can’t fetch the guide data. So, I no longer have Live TV & DVR service.

What happened? What does EPG mean and did ya’ll make a change in it?

For Live TV and DVR as from 1st July you would need Plex Media Server version 1.16.1 or higher

See the release notice for 1.16.1

Plex Media Server

Plex Media Server 1.16.1.1246 is now available to Plex Pass users in the Beta update channel Live TV & DVR - Beginning on June 30, 2019 Plex will require Plex Media Server version 1.16.1 to maintain EPG data and overall Live TV & DVR functionality. Users in unsupported countries will have to switch to an XMLTV based EPG solution to maintain overall Live TV & DVR functionality. Users that don’t upgrade by the above date will begin losing guide data starting July 1, 2019. Since part of this proce…

There were also announcements

[sa2000]

@Toivonen

Same problem here, in Finland. Started less than a week ago.
Cannot connect HDHomeRun Expand. Connecting web browser to HDHomerun works OK. Also HDHomerun application (in same computer) connects and LiveTV works OK.

I have two Plex servers and Windows PC -version is running DVDR, and cannot connect to HDHomerun… any more. Plex server running in QNAP -server does see HDHomerun Expand.
So this issue is only with Plex-server (Pass 1.16.3.1433) installed Windows 10 computer

would need debug server logs from launch of the server up to when you get the problem

So please enable debug logging - see settings/server/general/show advanced page
restart the server
reproduce the problem
capture the screenshot - uncropped showing url and time of day
and server logs zip - see settings / manage / help - download logs

[sa2000]

@hamish_18

yes it was taking forever. usually it goes fairly quickly.

There is a difference between stuck and hung forever - or slow.
The collected evidence above just suggests it was slow

[hamish_18]

True. But would not having the guide data finished cause me to not be able to start watching livetv? Because it hasn’t in the past?

[sa2000]

@hamish_18

But would not having the guide data finished cause me to not be able to start watching livetv? Because it hasn’t in the past

I think it depends if the program you need is already captured . Whilst refreshing the guide after initial setup, there is a note

Setup complete!
You can now find your Guide and Recordings in the sidebar under “Live TV & DVR”. While we’re grabbing the guide data, you can start browsing; it will update automatically as we download what’s on.

[bugahdug]

I can’t get past the initial setup.

I get stuck on this screen for the HdHomeRun Duo and with usb tuners.

Restart the server and it appears to have added the tuner.

So far this evening i’ve re-installed older versions, removed all the dvr’s re-installed older and newer versions of plex (1.63.1+) with no luck.

The new guide stuff just doesn’t seem to work on Windows 10 / Windows Server 2016.

When you first start the server, the setup DVR page loads. If you do anything at all then come back to it, it fails to load all the DVRs.

I have attached the logs here:
Plex Media Server Logs_2019-07-26_23-22-06.zip (332.5 KB)

[sa2000]

@bugahdug

Restart the server and it appears to have added the tuner.

So far this evening i’ve re-installed older versions, removed all the dvr’s re-installed older and newer versions of plex (1.63.1+) with no luck.

The new guide stuff just doesn’t seem to work on Windows 10 / Windows Server 2016.

When you first start the server, the setup DVR page loads. If you do anything at all then come back to it, it fails to load all the DVRs.

I have attached the logs here

Thanks for the logs, I can see that Plex Web is getting errors back following an attempt by Plex Media Server to migrate to the new EPG and it failed and it attempted to delete the DVR. This does not appear to have been successful

At what point did you take this screenshot? I have log covering 23:19 to 23:22 - was this screenshot during this period? The screenshot normally follows entry of post code but i cannot see this in the log

To recover the situation we need to delete the DVR, What happens at the moment if you relaunch Plex Media Server and then go to server settings and select settings page for Live TV and DVR? Do you get the option to Delete the DVR?