# Plserver offnie **URL:** \ **Category:** Plex Media Server\ **Tags:** android-mobile-legacy\ **Created:** [November 27, 2020, 4:30pm UTC](https://forums.plex.tv/t/plserver-offnie/658365 "2020-11-27T16:30:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![v3000](https://avatars.discourse-cdn.com/v4/letter/v/8baadc/32.png) [@v3000](https://forums.plex.tv/u/v3000)\ **Post date:** [November 27, 2020, 4:30pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/1 "2020-11-27T16:30:37Z")
Server Version#:latest beta Player Version#:latest non beta ![Screenshot_20201127-171722](https://global.discourse-cdn.com/plex/original/3X/e/a/eaf4cb1afcc27a3738677964065888ea4ad23d63.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2020, 4:46pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/2 "2020-11-27T16:46:57Z")
Have you checked the remote access setup of your server? ---
**Author:** ![v3000](https://avatars.discourse-cdn.com/v4/letter/v/8baadc/32.png) [@v3000](https://forums.plex.tv/u/v3000)\ **Post date:** [November 27, 2020, 6:10pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/3 "2020-11-27T18:10:18Z")
yes. i t doesnt wor.k. bit ii worked properly even without a long time, ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2020, 6:56pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/4 "2020-11-27T18:56:32Z")
In that case you know why you cannot connect from the Android app while you’re not connected to your WIFI. No remote access = no access to your media while outside your home network; it cannot have worked if remote access didn’t work before. As for the remote access issues… you’ll need to share some more details if you’re looking for help. ---
**Author:** ![v3000](https://avatars.discourse-cdn.com/v4/letter/v/8baadc/32.png) [@v3000](https://forums.plex.tv/u/v3000)\ **Post date:** [November 28, 2020, 12:16pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/5 "2020-11-28T12:16:07Z")
(File removed) here are the server logs ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 28, 2020, 12:31pm UTC](https://forums.plex.tv/t/plserver-offnie/658365/6 "2020-11-28T12:31:26Z")
The logs simply confirm that Plex notices the server cannot be reached from outside your home network. So let’s start with the basics: How have you configured remote access on your Plex Media Server and router? - Have you configured a manual port forward on your router to forward requests to a certain port to the Plex Media Server? – if so… - Have you configured it both in your router as well as in the Plex Media Server? - Have you made sure you’re pointing the internal port to 32400? - Can you access your router’s public IP address and the defined public port from outside your home network – e.g. using [canyouseeme.org](http://canyouseeme.org)? If you haven’t enabled a manual port forward, the port used is 32400. - Does the public IP address showing in Plex’ remote access settings match the public IP address you see in your router? ---
**Author:** ![v3000](https://avatars.discourse-cdn.com/v4/letter/v/8baadc/32.png) [@v3000](https://forums.plex.tv/u/v3000)\ **Post date:** [December 7, 2020, 10:30am UTC](https://forums.plex.tv/t/plserver-offnie/658365/7 "2020-12-07T10:30:44Z")
I had a VIP running. My mistake ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 7, 2021, 10:30am UTC](https://forums.plex.tv/t/plserver-offnie/658365/8 "2021-03-07T10:30:45Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.