PMP will not launch in Windows 7 SP1 VM

Plex Players Desktop Players
1

Server Version#: 1.16.1.1246
Player Version#: 2.35.1

I’m running Windows 7 SP1 64-bit in a VirtualBox VM, running on Linux Mint 17.1.

When I try to launch PMP, It briefly appears on the task bar, then goes away. In Windows Task Manager, there is a PMPHelper.exe that starts when I try to launch PMP, but it does not go away. It doesn’t matter if PMPHelper.exe is already running, or if I kill it before trying to launch PMP.

Several versions ago (don’t know how many), PMP would generally work. At times I had to kill PMPHelper.exe before launching PMP, but that always did the trick. Now, it doesn’t help.

I’ve attached the Plex logs, captured just after an occurrence of the problem. I don’t see anything obvious, but I attached them just in case. Windows Event Viewer doesn’t have any events that mention PMP. I’m not sure what else to look for.

Any suggestions?
Plex Media Server Logs_2019-06-21_18-00-37.zip (5.0 MB)

2

Would like to get PMP working. Any ideas to resolve or troubleshoot this?

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Those are the server logs. Is PMP creating logs of it’s own?

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Thanks for responding. I’ll check tonight. It didn’t occur to me that PMP would keep its own.

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Here are two log files created after attempting to launch PMP.

PlexMediaPlayerLogs.zip (5.0 KB)

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Good news: I had an old version of Plex Media Server installed on this VM, as well as Plex Home Theatre. I uninstalled both of these, as well as PMP, and cleaned up the folders they left behind. Then I re-installed the latest PMP, and it is working.

When I launch PMP now, I initially get the following:
image

Once I dismiss this, PMP launches and appears to operate normally, so it doesn’t seem to be a catastrophic problem, but I wonder if anyone knows what’s going on, and can I do anything about it.

7

I am waiting to hear from some someone that knows Windows more than me. Wonder if it is a 32bit vs 64bit thing.

your helper log indicates it made some crash dumps but I they were probably deleted when you uninstalled. C:/Users/Ken/AppData/Local/cache/PlexMediaPlayer/crashdumps/

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I was going to see if the dmp file was zero length and see if there was an event log entry for the crash - but now you have pasted the start up error - the failure is within a virtual box module - https://github.com/sailfishos/virtualbox/blob/master/virtualbox/src/VBox/Runtime/win/RTErrConvertFromWin32.cpp

Why are you running PMP in a VM on windows ?

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I’m running Windows 7 in a VM. The host is Linux Mint 17.1. I wish there was a Linux version of PMP.

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Like this:

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I was not aware of that. I’ll give it a go. Thanks!

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Unfortunately, Mint 17 is based on Ubuntu 14.04, and neither the AppImage or Flatpak will work. Guess I finally have a reason to upgrade the OS.

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