PMS 1.9, subtitles disappears after 2 minutes

server-windows

#1

When subtitles are not burnt in (Web - Player - Burn Subtitles: Automatic), it disappears after ~2 minutes when the movie plays.
If the subtitles are burnt in (Burn Subtitles: Always) there are no problems.

Problem only occures when the movie are transcoded and Automatic are chosen. When i Direct Stream or Direct Play the subtitles are showing fine.


The problem occurred between version 1.8.4 and 1.9.0.


Plex Media Server: Version 1.9.1.4272
Platform: Windows Server 2016

The problem can be seen in all the players i have tried: Web / Plex Media Player / Plex App (Win 10)

Someone else who has the same problem?


#2

same exact behavior here.
Hope devs will look into this.


#3

The Same problem Here…

please Help, i have upgraded to 1.9.3.4290 version, but i have the same problem…

can anyone help me???


#4

Same problem ! 2-3 min and then they are gone


#5

Same here. I am actually not using plex for almost over a month because of this issue. I try to play something, subtitles keeps disappearing… then switch to Netflix…


#6

Almost the same here but it happens only when i pause and restart or change subs in both the web and media player.
Server Version 1.9.4.4325


#7

There has been a lot of updates recently. I’ve got this problem after last nights update too. Super annoying. Is there any fix yet?


#8

Hey, we made some improvements in 1.9.5. 1.9.5 has a temporary fix that will prevent them disappearing - we burn subs for Automatic quality. 1.9.7 will have a full fix that goes back to soft subtitles.

Give that a go and let us know how you get on. We are working hard on getting this right, thanks for reporting!


#9

@StSimm1 said:
Hey, we made some improvements in 1.9.5. 1.9.5 has a temporary fix that will prevent them disappearing - we burn subs for Automatic quality. 1.9.7 will have a full fix that goes back to soft subtitles.

Give that a go and let us know how you get on. We are working hard on getting this right, thanks for reporting!

Is that PlexPass-only? I’m on 1.9.4.4325 and i don’t see any updates. Shouldn’t this kind of fixes be available for everyone no matter the payment status?
I mean, i get that paying users get new features earlier, but no fixes for everyone else just seems ■■■■■■


#10

@StSimm1 said:
Hey, we made some improvements in 1.9.5. 1.9.5 has a temporary fix that will prevent them disappearing - we burn subs for Automatic quality. 1.9.7 will have a full fix that goes back to soft subtitles.

Give that a go and let us know how you get on. We are working hard on getting this right, thanks for reporting!

This is good to know… thanks for sharing with the community!
So the workaround needs to be done on every client, not something to set on the Server?


#11

@lucascamilo said:

@StSimm1 said:
Hey, we made some improvements in 1.9.5. 1.9.5 has a temporary fix that will prevent them disappearing - we burn subs for Automatic quality. 1.9.7 will have a full fix that goes back to soft subtitles.

Give that a go and let us know how you get on. We are working hard on getting this right, thanks for reporting!

Is that PlexPass-only? I’m on 1.9.4.4325 and i don’t see any updates. Shouldn’t this kind of fixes be available for everyone no matter the payment status?
I mean, i get that paying users get new features earlier, but no fixes for everyone else just seems ****

I agree…Anyway, i will try the option about subtitle (always). Because was very annoying watch Walking Dead, have stop every time.


#12

I’m in Plex Pass and my latest is 1.9.7.4460 but still have the issue with subs


#13

@PCKid said:
I’m in Plex Pass and my latest is 1.9.7.4460 but still have the issue with subs

The latest Plex Pass Beta is 1.10.0.4523 - See http://forums.plex.tv/discussion/comment/1564690/#Comment_1564690

Available for download from https://plex.tv/downloads


#14

Plex Media Server 1.11.0.4633 has just been released as beta release

It includes the fix for the dropping out of subtitles - seen mainly on chromecast

See Release Note http://forums.plex.tv/discussion/comment/1577387/#Comment_1577387

  • (Transcoder) Sidecar subtitles could disappear when using direct stream (#7931)

#15

Still waiting for the public channel to be updated with the fix, damn annoying bug! you guys kept messing with things that were already working perfectly, no testing?