# PMS and Plex Home Not Syncing Managed Users **URL:** \ **Category:** Plex Media Server\ **Tags:** plex-home, server-linux, library-management\ **Created:** [May 20, 2026, 1:41pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989 "2026-05-20T13:41:48Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 1:41pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/1 "2026-05-20T13:41:48Z")
Server Version#: 1.112.0.359-0d79a49f Player Version#: Unknown I’m trying to create a Home under Plex but my server is only recognising my admin account. I created new “managed user” accounts for my children and set them up with library access, however, when switching to them it says they are “not authorized” to access my Plex server. They appear in /api/v2/server/users but they are absent from /api/v2/server/access\_tokens. I have restarted the server numerous times and done refreshes but they are still not showing up with tokens so cannot access on any client. Working with AI on troubleshooting this has resulted in needing to log a ticket under “[plex.tv/contact](http://plex.tv/contact)” but that feature seems to have been removed for getting technical support, so I’m hoping someone can assist me with this. I have a yearly Plex Pass subscription and all my checks have come back without finding the issue, which appears to be a bug at the [plex.tv](http://plex.tv) side which is preventing the access tokens to be returned to my server when the PMS service starts up "HTTP/1.1 200 response from GET [https://plex.tv/api/v2/server/access\_tokens](https://plex.tv/api/v2/server/access_tokens) MyPlex: updating with 11 access tokens ← still 11, should be incremented to factor in new tokens for managed users HTTP/1.1 200 response from GET [https://plex.tv/api/v2/server/users](https://plex.tv/api/v2/server/users) ← 200 OK [plex.tv](http://plex.tv) is responding successfully but **is not returning user’s token** in the server’s authorised user list. The server is doing everything correctly — [plex.tv](http://plex.tv) simply isn’t including them." ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 20, 2026, 1:57pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/2 "2026-05-20T13:57:36Z")
A managed user is not a real account Logon as your self, and then within the player you can `switch user` to the desired managed user ---
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 3:15pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/3 "2026-05-20T15:15:35Z")
@dane22 I do that and then go to my home server where it says “Not authorised. You do not have access to this server” This is the issue I’m trying to resolve ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 20, 2026, 3:18pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/4 "2026-05-20T15:18:28Z")
My guess is then that your server lost connection with [plex.tv](http://plex.tv), and needs to be reclaimed After doing so, make sure your managed users access is still present for the libraries ---
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 3:22pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/5 "2026-05-20T15:22:27Z")
Tried to do that by logging out of all devices, restarting server, disabling and enabling Remote Access for server. If there is another way to do this then please advise and I will try that. Remote Access specifies the server is “Fully accessible outside your network” ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 20, 2026, 3:24pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/6 "2026-05-20T15:24:36Z")
> [@matthalion](#): > > Remote Access specifies the server is “Fully accessible outside your network” Hmm, try and remove access for a managed user, wait 2 min and then add back If still the same, then I’ll need a zip with the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 3:31pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/7 "2026-05-20T15:31:06Z")
I’ve been at this for the afternoon, removing and recreating managed users over and over again. Sometimes with content restrictions, sometimes with no restrictions as libraries that choosing to share contain only child-friendly media. So far nothing is working so will look to obtain [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) EDIT: [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) attached [Plex Media Server Logs\_2026-05-20\_15-42-11.zip](https://forums.plex.tv/uploads/short-url/thyswcexaFHz79VQ1bIHOHH8I2p.zip) (3.2 MB) ---
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 6:33pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/8 "2026-05-20T18:33:49Z")
![IMG_2241](https://global.discourse-cdn.com/plex/original/4X/d/3/b/d3b292fc7751807d3215adcc2d4f355d9f6dde93.jpeg)According to this found in other post from last year this is something known to happen with the version of Plex server I have running. Little information online and nothing in the way of communication around this. So will attempt upgrade of server and validate if finally working after ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 20, 2026, 6:38pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/9 "2026-05-20T18:38:58Z")
Heh, I was just about to say that the version you are running was released over an year ago 🤣 ---
**Author:** ![matthalion](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@matthalion](https://forums.plex.tv/u/matthalion)\ **Post date:** [May 20, 2026, 7:53pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/10 "2026-05-20T19:53:22Z")
Yep, after an update the managed users are now working 😁 ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 20, 2026, 8:00pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/11 "2026-05-20T20:00:48Z")
And FYI, this was done to protect you due to a security issue, allowing only the owner access to streaming Ref: [Plex Media Server - Security Update - #3 by PlexInfo](https://forums.plex.tv/t/plex-media-server-security-update/928341/3) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 22, 2026, 8:01pm UTC](https://forums.plex.tv/t/pms-and-plex-home-not-syncing-managed-users/938989/12 "2026-05-22T20:01:45Z")
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