PMS database is not updating Version 1.28.2.6151

[mike_lussier_gmail_com]

Server Version#: Version 1.28.2.6151
Player Version#: what ever Tivo Edge has on it

I have been using Plex for 5 years and up until the past few months it has been great. but now it has become a flipping nightmare. Now not only does the database not update when I add new content but I’m loosing things in the database when the content is still on the Harddrives.
I have three PMS Primary, Backup and Backup2. At this point only one of them can I actually watch any content on. The other two are either missing alot of the content or won’t offer it up.

I have moved backward in software to earlier this year and everything was working. Then I did an update on the three machines and now then seem to update the PMS automatically and I’m hosed up again. I tried going backwards again but that doesn’t work any longer either.

I have taken it to the extreme of rebuilding two of the boxes but that didn’t work either. What restrictions have you placed on this product. What a flippin nightmare this has become.

You have screwed up a nice working product here. WHY !!!

[ChuckPa]

Can you please provide the logs?

1. Settings - Server - General - Show Advanced
   – Make certain DEBUG is enabled
   – Make certain VERBOSE is disabled
   – SAVE if changes made

2. Restart PMS

3. Wait 3 minutes for init to finish (this is what I want to see)

4. Now, if you can, recreate (scan files, whatever) to cause any kind of error you have been seeing.

5. Download the logs ZIP file

6. Attach it here for us to diagnose.

Future: It’s usually better to reach out when problems happen and not after a few months have passed. Why fuss with it when most problems are quickly resolved.

[mike_lussier_gmail_com]

Plex Media Server Logs_2022-09-27_10-03-14.zip (4.0 MB)
Plex Media Server Databases_2022-09-27_10-03-44.zip (10.3 MB)

Chuck,
Attached are the files request. This is a brand new server. Brought up yesterday around the same time as i posted the initial message. Like the others its only grabbing a handful of the content that is available

As to the response on notifying sooner. I has a work around and was hoping for fixes to come out and try a newer release. However that didn’t pan out too well for me.

[FordGuy61]

Plex Documentation → Your Media
→ Naming & Organizing Your Movie Files
→ Naming & Organizing Your TV Show Files

@mike_lussier_gmail_com

Consider reorganizing and renaming your media to match Plex naming guidelines.

You’ve added /media/MOVIE1/Movies and /media/MOVIE2/Movies to a library:

Sep 27, 2022 07:35:41.996 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/MOVIE2/Movies
Sep 27, 2022 07:35:42.002 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/MOVIE1/Movies
Sep 27, 2022 07:35:42.003 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/TV2/TV
Sep 27, 2022 07:35:42.003 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/TV1/TV

Some of the directories Plex is monitoring:

Sep 27, 2022 07:35:44.630 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Movies/GENRE-ACTION/Extraordinary Measures/Extraordinary.Measures.DVDRip.XviD-ARROW"
Sep 27, 2022 07:35:44.671 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Movies/GENRE-ACTION/Agent.Cody.Banks/Agent.Cody.Banks.DVDRiP.XViD-DcN"
Sep 27, 2022 07:35:44.591 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Movies/GENRE-ACTION/Mission Impossiple/MIssion Impossible 1"
Sep 27, 2022 07:35:44.597 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Movies/GENRE-ACTION/Mission Impossiple/Mission Impossible 3"

Plex does not support that directory structure. It might have worked in the past, but you should consider updating things to what is in the Plex documentation. You may also need to Plex Dance the media after renaming and reorganizing.

For example:

/media/MOVIE1/Movies <-- folder added to movie library
.../Mission Impossible (1996) {imdb-tt0117060} <-- movie_name (year), ID optional but helps
....../Mission Impossible (1996) {imdb-tt0117060}.ext <-- ext = mkv/mp4/etc
.../Agent Cody Banks (2003) {imdb-tt0313911}
....../Agent Cody Banks (2003) {imdb-tt0313911}.ext

Also, you may need to do some cleanup if /media/MOVIE1/Movies and /media/MOVIE2/Movies are added to the same library.

For example, Agent Cody Banks exists in four locations:

Sep 27, 2022 07:35:44.671 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Movies/GENRE-ACTION/Agent.Cody.Banks/Agent.Cody.Banks.DVDRiP.XViD-DcN"`
Sep 27, 2022 07:38:43.415 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE1/Movies/Agent.Cody.Banks/Agent.Cody.Banks.DVDRiP.XViD-DcN"

Sep 27, 2022 07:38:45.523 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE2/Movies/Movies/GENRE-ACTION/Agent.Cody.Banks/Agent.Cody.Banks.DVDRiP.XViD-DcN"
Sep 27, 2022 07:38:47.036 [0xae503c50] DEBUG - [Notify] Now watching "/media/MOVIE2/Movies/Agent.Cody.Banks/Agent.Cody.Banks.DVDRiP.XViD-DcN"

[mike_lussier_gmail_com]

I could care less about the movies. They are just there. and for the most part they work. Its the TV shows that I have a problem with as they are used 98% of the time and don’t hardly work because they don’t show up

[FordGuy61]

Plex Documentation → Your Media
→ Naming & Organizing Your Movie Files
→ Naming & Organizing Your TV Show Files

@mike_lussier_gmail_com

Consider reorganizing and renaming your media to match Plex naming guidelines.

You’ve added /media/TV1/TV and /media/TV2/TV to a library:

Sep 27, 2022 07:35:41.996 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/MOVIE2/Movies
Sep 27, 2022 07:35:42.002 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/MOVIE1/Movies
Sep 27, 2022 07:35:42.003 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/TV2/TV
Sep 27, 2022 07:35:42.003 [0xb01b2c50] DEBUG - LibraryUpdateManager will start watching /media/TV1/TV

Some examples from your log files:

/media/TV2/TV/Battlestar Galactica [1978]/m4v/18_Murder on the Rising Star.m4v

/media/TV2/TV/Battlestar Galactica [2003]/Battlestar Galactica 2003 S01 (360p re-blurip)/Battlestar Galactica 2003 S01E06 Litmus.mp4

Plex does not support that directory structure. It might have worked in the past, but you should consider updating things to what is in the Plex documentation. You may also need to Plex Dance the media after renaming and reorganizing.

For example:

/media/TV2/TV  <-- Folder added to TV show library
.../Battlestar Galactica (1978) <-- parentheses, not square brackets, for year
....../Season 01 <-- "Season" in English, two digits for year
.........Battlestar Galactica (1978) s01e18 Murder on the Rising Star.m4v <-- sXXeYY mandatory
.../Battlestar Galactica (2003)
....../Season 01 <-- "Season" in English, two digits for year
.........Battlestar Galactica (2003) s01e06 Litmus.mp4 <-- year in parentheses

[mike_lussier_gmail_com]

Well last straw I guess. This third server has given up the list of movies and shows. Time to look at another software package. PMS was a good package until some one got a wild hair up thier backside and ruined it.
How Something simple could go soo soo wrong…

[ChuckPa]

I’m sorry if that’s how you feel.

The scanners were re-written because people were complaining about the python ones failing to match.

After collecting a S***-ton of examples of names, Product and Engineering teams, who included Customer Support (including myself) decided on the updated naming.

• It doesn’t deviate from what it’s ALWAYS been.

• It DOES provide a way to force a match on a naming structure you KNOW is going to be touch.

The structures are:

TV series

TV-Root-folder/
  Series (Starting-year-in-parenthesis-if-a-reboot-series)/    
    Season N/
       Series name - SxxExx - Optional Title  [ Completely ignored info here ].ext

If you curate as much as the rest of us, I strongly recommend a renaming tool.
Trying to do it by hand will **** you off in no time.

I use FIleBot (the paid one) but there are other FREE ones out there.

Here’s the renaming rule I use for TV series:

/nas/media/tv/{n}/Season {s.pad(2)}/{n} - {s00e00} - {t}

With this in place,

1. I drag & drop the series (from the graphical file manager) into the left pane
2. click ‘TheTVDB’ (tell it what to match against)
3. The right pane fills in with the new names and structure will create
4. If I like it, I click “Rename”. If not, I adjust
5. If it can’t match it, It presents its best-guess for me to choose.
6. When I click Rename,
   – New directory structure is created if needed
   – Files are renamed
   – Files are moved into that new structure

What you get from it is perfect and Plex will NEVER miss.

Movies

Movies-Root-folder/
  Movie (Year) /
    Movie (year)  [ Any additional info here ].ext

IN ADDITION:

FOR ANY MEDIA: TV or Series

You can add {tmdb-nnnn} , {imdb-nnnn}, or {tvdb-nnnn}
where nnnn is the id number for that item

Here’s what I have (as example). It took me about 15 minutes to rename 100 TV series perfectly using the tool.

With movies, it works out the same. (all this, with minor tweaks AFTER were done by FileBot