# PMS Does Not Recognize Local Media After Update **URL:** \ **Category:** Plex Media Server\ **Tags:** server-netgear\ **Created:** [September 24, 2026, 6:11am UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323 "2026-09-24T06:11:14Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![rekent](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@rekent](https://forums.plex.tv/u/rekent)\ **Post date:** [September 24, 2026, 6:11am UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323/1 "2026-09-24T06:11:14Z")
Server Version#: ReadyNAS 3138 Player Version#: Local access web app After updating to the most recent version of Plex Media Server (1.43.4.xxxxx), the Plex Media Server no longer shows any local media. The media is still on the drive, PMS just doesn’t see it. When I go to the tab for My Library, I am presented an option to download PMS, but it is already downloaded and installed on the NAS. This is all when accessing the server locally via IP address, so it should not be a remote access or firewall issue. What could be going on and how do I get back to my libraries? ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [September 24, 2026, 12:10pm UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323/2 "2026-09-24T12:10:53Z")
It sounds like your server got unclaimed during your update. If you’re hitting it via direct IP, it’s running, just not connected to your account/server, so it won’t show the server. I’m not familiar with the Netgear platform, but looks like you can run the UserCredentialReset utility on it, which will do the claim step for you: [https://github.com/ChuckPa/UserCredentialReset](https://github.com/ChuckPa/UserCredentialReset) Maybe someone that has experience with it can help with enabling ssh access to get you started. ---
**Author:** ![rekent](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@rekent](https://forums.plex.tv/u/rekent)\ **Post date:** [September 24, 2026, 7:48pm UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323/3 "2026-09-24T19:48:38Z")
Actually, I’m going to take back my statement that it is accessible. My NAS shows that the PMS 1.43.4.10903-e5521bd8c is installed and running. Then when I then launch Plex from within the NAS, or when I access it by local IP, it takes me to Plex Web rather than the server interface. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [September 24, 2026, 7:51pm UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323/4 "2026-09-24T19:51:32Z")
Plex web via the direct ip is the server interface. Since you’re pulling up plex web, via the direct ip, its the local bundled web app running on your ReadyNAS. What’s not happening is that server instance on your ReadyNAS isn’t connecting to your plex server data stored on your NAS. You need to “Claim” it by connecting the data to your account. That’s what the script does. ---
**Author:** ![rekent](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@rekent](https://forums.plex.tv/u/rekent)\ **Post date:** [September 24, 2026, 8:29pm UTC](https://forums.plex.tv/t/pms-does-not-recognize-local-media-after-update/943323/5 "2026-09-24T20:29:56Z")
Oh, got it. Problem fixed. Thank you!