# PMS doesn't open the setup tool on first run **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 17, 2022, 7:00pm UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192 "2022-09-17T19:00:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![AstinusPlex](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@AstinusPlex](https://forums.plex.tv/u/AstinusPlex)\ **Post date:** [September 17, 2022, 7:00pm UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/1 "2022-09-17T19:00:31Z")
Server Version#: 1.28.2.6151-914ddd2b3 Player Version#: web player on chrome Win 10 - Malwarebytes When I install PMS and restart I do not get first run configuration page. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 17, 2022, 7:07pm UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/2 "2022-09-17T19:07:24Z")
In order to complete the setup you need to open your Plex Media Server through its local IP. If you’re on the same machine… open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in your browser. If you’re on a different machine inside your home network, use http://[PMS IP address]:32400/web instead. This will bring up a wizard/dialog where you can name your server and link it to your Plex account (as well as creating your first libraries). Once you “claimed” your server (=linked it to your Plex Media Account), you’ll also be able to access it from other Plex apps or via [http://app.plex.tv/desktop](http://app.plex.tv/desktop). [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) ---
**Author:** ![AstinusPlex](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@AstinusPlex](https://forums.plex.tv/u/AstinusPlex)\ **Post date:** [September 22, 2022, 1:33am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/3 "2022-09-22T01:33:10Z")
Thanks for the reply. I’ve tried to access PMS through [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) but I never get the prompt to setup the server. If I try to ‘add media’, the page shows the “Get PMS” button. PMS is running, as well as the tuner and update services and the ScriptHost. 0.0.0.0:32400 is Listening on TCP. I’ve tried restarting and re-installing. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 22, 2022, 1:36am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/4 "2022-09-22T01:36:54Z")
what does `http://[Local Plex Media Server IP Address]:32400/identity` show? try opening `http://[Local Plex Media Server IP Address]:32400/web` in an incognito tab ---
**Author:** ![AstinusPlex](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@AstinusPlex](https://forums.plex.tv/u/AstinusPlex)\ **Post date:** [September 22, 2022, 1:43am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/5 "2022-09-22T01:43:46Z")
MediaContainer size=“0” claimed=“1” machineIdentifier=“227780459cb02deed7f7d58b2f392c9fbeb0a985” version=“1.28.2.6151-914ddd2b3”\> Since the claimed=1, perhaps I setup PMS on this PC before and files still exist after uninstall? Incognito was same as regular chrome. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 22, 2022, 1:51am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/7 "2022-09-22T01:51:09Z")
see [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![AstinusPlex](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@AstinusPlex](https://forums.plex.tv/u/AstinusPlex)\ **Post date:** [September 22, 2022, 2:03am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/8 "2022-09-22T02:03:04Z")
You’re search-foo is strong. Well done and thank you. I found an old plex server I had setup in the registry. Followed the steps and the ‘claim server’ page came up. 👍 ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 22, 2022, 2:33am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/9 "2022-09-22T02:33:13Z")
> [@AstinusPlex](#): > > You’re search-foo is strong. No worries, tis not search fu, but rather Ive been a lurker long enough to spot the common issues 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2022, 2:33am UTC](https://forums.plex.tv/t/pms-doesnt-open-the-setup-tool-on-first-run/811192/10 "2022-12-21T02:33:50Z")
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