# PMS not working

**URL:** <https://forums.plex.tv/t/pms-not-working/879293>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 4, 2024, 3:34pm UTC](https://forums.plex.tv/t/pms-not-working/879293 "2024-06-04T15:34:34Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [June 7, 2024, 11:41pm UTC](https://forums.plex.tv/t/pms-not-working/879293/16 "2024-06-07T23:41:40Z")

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I’ve taken the next step at [Plex.tv](http://Plex.tv) – I’ve reset the server’s certificate so it will get a new one when it tries to connect.

I would like you to try and do this step.

Take your time.

Let me know if you have trouble.

You want the **DSM 6** part.

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/21):
>
> FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

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