# PMS Randomly Crashing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [June 12, 2020, 12:48pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768 "2020-06-12T12:48:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![PhillySnaps](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@PhillySnaps](https://forums.plex.tv/u/PhillySnaps)\ **Post date:** [June 12, 2020, 12:48pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/1 "2020-06-12T12:48:22Z")
Beginning in May, PMS would jus stop running. The icon leaves the taskbar. Sometimes in a minute and sometimes in a few hours. I have rolled back to my last stable version and all is fine. - Now I am afraid to update. Does anyone know if PLEX has fixed the “screw up” yet? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 12, 2020, 1:05pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/2 "2020-06-12T13:05:23Z")
Not even aware of any screw-up. Mind sharing some more details on your particular setup? e.g. – what version of Windows, with what version did you experience those issues (and which version do you consider “your last stable version”? ---
**Author:** ![PhillySnaps](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@PhillySnaps](https://forums.plex.tv/u/PhillySnaps)\ **Post date:** [June 12, 2020, 1:29pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/3 "2020-06-12T13:29:44Z")
Thank you for tossing the ball back and now you are aware. Your welcome. It worked for a long time, then it updated… Then it stopped working. I shouldn’t need to be Technically Savy to use the product. So now that everyone knows that there is an issue the developer may now investigate what went wrong. 1.19.3.2764 is my current - WORKING - Version ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 12, 2020, 1:39pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/4 "2020-06-12T13:39:00Z")
Sorry but that’s not how it works. When was the last time you went to your car repair shop, told them there’s an issue with your car (which is parked in your home’s car port) and left, expecting them to fix it? There’s tons of factors that can make your setup unique and influence your Plex experience. From scanning the forums I’m not aware of a general or wide spread “screw-up”. **Edit:** The least you should do is to provide your logs > **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)** > > Log files are an important tool that can be used to help investigate problems you may be having. It’s important... ---
**Author:** ![PhillySnaps](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@PhillySnaps](https://forums.plex.tv/u/PhillySnaps)\ **Post date:** [June 15, 2020, 1:13pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/5 "2020-06-15T13:13:32Z")
WTF are you talking about? lol ---
**Author:** ![PhillySnaps](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@PhillySnaps](https://forums.plex.tv/u/PhillySnaps)\ **Post date:** [June 15, 2020, 1:16pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/6 "2020-06-15T13:16:09Z")
When is the last time your repair shop had you run a diagnostic yourself before fixing your car??? Look. Here is how it works. They released a crap update and I just wanna know when they fix it. That’s all I asked. I am confident in my set up. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [June 15, 2020, 2:00pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/7 "2020-06-15T14:00:42Z")
Analogies aside, providing logs is the only way to determine what your specific issue may be. Settings -\> Troubleshooting -\> Download logs and share them here or DM me directly with them. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [June 15, 2020, 11:53pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/8 "2020-06-15T23:53:44Z")
> [@PhillySnaps](#): > > Beginning in May, PMS would jus stop running. The icon leaves the taskbar. Sometimes in a minute and sometimes in a few hours. I have rolled back to my last stable version and all is fine. - Now I am afraid to update. The only crash that started in May was the one that was in beta **1.19.3.2831** which was released on May 18th This was addressed soon after in **1.19.3.2843** which was released on May 21st. > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/344): > > Plex Media Server 1.19.3.2843 is now available to everyone NEW: Intro detection (Web) Updated to 4.30.2 FIXES: (Intro Detection) A rare crash on old windows hardware (DVR) Server would not invoke Plex Commercial Skipper under certain cases. (DVR) Server would sometimes fail to consume EPG data from certain XMLTV data files. (#11368) (First Run) Music libraries added during setup wizard could fail to be created (#11432) (Playlists) Adding an item to a playlist from a remote server didn’t wo… - (Intro Detection) A rare crash on old windows hardware Anyway logs would confirm it. I would recommend upgrading to the current release which is now a public release and not beta - **1.19.4.2935** > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/351): > > Plex Media Server 1.19.4.2935 is now available to everyone NEW: (DVR) XMLTV users can now specify categories for Kids content. (#11267) (DVR) XMLTV users can specify a custom guide refresh rate. (#10787) (Debian) Add host information to bottom of installer log for diagnosing problems. FIXES: (Butler) Periodic music refreshes didn’t refresh albums and tracks (#11475) (DVR) Episodes may end up with 1900-01-01 dates with certain XMLTV EPG files that provide date instead of original-air-date. … ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 13, 2020, 11:54pm UTC](https://forums.plex.tv/t/pms-randomly-crashing/602768/9 "2020-09-13T23:54:05Z")
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