# PMS Server not found **URL:** \ **Category:** Plex Media Server\ **Created:** [December 15, 2022, 10:46pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943 "2022-12-15T22:46:55Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 15, 2022, 10:46pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/1 "2022-12-15T22:46:55Z")
Tried fixing mine and now I have a bigger issue, PMS installed but not recongised. Can someone help? Thanks ![Help 1.PNG](https://global.discourse-cdn.com/plex/original/4X/b/4/7/b472040a05a183f96da0f15ff22464ed2ba80c83.jpeg) ![help 2.PNG](https://global.discourse-cdn.com/plex/original/4X/f/e/1/fe17464b387df4f54bcdddb2bff06454b3bbdc31.jpeg) ---
**Author:** ![Syris1219](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@Syris1219](https://forums.plex.tv/u/Syris1219)\ **Post date:** [December 16, 2022, 12:03am UTC](https://forums.plex.tv/t/pms-server-not-found/822943/2 "2022-12-16T00:03:41Z")
Yeah now same here … ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 16, 2022, 7:18am UTC](https://forums.plex.tv/t/pms-server-not-found/822943/3 "2022-12-16T07:18:03Z")
In order to complete the setup you need to open your Plex Media Server through its local IP. If you’re on the same machine… open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in your browser. If you’re on a different machine inside your home network, use http://[PMS IP address]:32400/web instead. This will bring up a wizard/dialog where you can name your server and link it to your Plex account (as well as creating your first libraries). Once you “claimed” your server (=linked it to your Plex Media Account), you’ll also be able to access it from other Plex apps or via [http://app.plex.tv/desktop](http://app.plex.tv/desktop). [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 16, 2022, 11:38pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/4 "2022-12-16T23:38:47Z")
hi. that is not possible, please refer to the screenshots thanks Tomas ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 16, 2022, 11:42pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/5 "2022-12-16T23:42:11Z")
Please tell me what I’m missing? How are you opening/accessing your newly installed server (I assume this is a new install)? Are you on the same machine, the same network; accessing the server using a browser or some Plex app? ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 16, 2022, 11:44pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/6 "2022-12-16T23:44:30Z")
via the IP on the machine its installed on, Yes I have uninstalled and reinstalled many times and nothing will come up. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 16, 2022, 11:45pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/7 "2022-12-16T23:45:20Z")
Are you on the same subnet as that machine? If not, you’ll need to establish a local connection first, e.g. using a SSH tunnel (as per guide from the support article linked above). ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 16, 2022, 11:47pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/8 "2022-12-16T23:47:48Z")
I dont understand you. Im on the machine PMS is installed on using the IP to bring up the two screenshots. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 16, 2022, 11:51pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/9 "2022-12-16T23:51:49Z")
Sorry, that wasn’t clear to me based on your previous posts. Did you previously have an instance of Plex Media Server installed/running on that machine? If so you might need to follow the procedure to start over from this support article: [https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/](https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/) ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 16, 2022, 11:56pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/10 "2022-12-16T23:56:52Z")
Yes it was, This support article fix didnt work for me ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 17, 2022, 11:58am UTC](https://forums.plex.tv/t/pms-server-not-found/822943/11 "2022-12-17T11:58:06Z")
no support on this issue? ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [December 17, 2022, 1:26pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/12 "2022-12-17T13:26:22Z")
At the time you were trying the Plex Claim service was actually having a problem. How to get the logs if your server isn’t claimed [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) What OS? Try an InCognito/Private browser on the server when entering [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) notice no (s). ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 17, 2022, 8:38pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/13 "2022-12-17T20:38:20Z")
Windows 10, No luck incognito im afraid. Dont want to have to install windows again. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 17, 2022, 9:18pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/14 "2022-12-17T21:18:04Z")
> [@Toma58uenaventur](#): > > Dont want to have to install windows again. Nobody says you’ll need to. But you might have some better shot if you share some more details than yes/no answers – e.g. how are you getting stuck / no progress with an incognito window? Similarly… when the linked support article didn’t work – have you gone through all the steps, cleaning the registry as well? The logs Tiebierius was asking about might be helpful. ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 17, 2022, 9:46pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/15 "2022-12-17T21:46:55Z")
Literally nothing has changed. or else I would say. Yes all steps taken. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [December 17, 2022, 10:42pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/16 "2022-12-17T22:42:52Z")
> [@You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1): > > Warning: During these steps your Windows Plex server will be removed from any plex.tv account it has been connected to. The result will be that you won’t be able to acess it normally, unless you re-claim it. (Method 1 will try to do that automatically.) So you have been told to perform this procedure [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) in order to solve a problem accessing your server – but doing so requires you to edit the W… ---
**Author:** ![Toma58uenaventur](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@Toma58uenaventur](https://forums.plex.tv/u/Toma58uenaventur)\ **Post date:** [December 17, 2022, 11:25pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/17 "2022-12-17T23:25:59Z")
Thank you sir. Life Saviour ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 17, 2023, 11:26pm UTC](https://forums.plex.tv/t/pms-server-not-found/822943/18 "2023-03-17T23:26:19Z")
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