# PMS Version 1.11.1.4753 not using transcoding hardware acceleration

**URL:** <https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856>\
**Category:** Plex Pass Betas\
**Created:** [February 1, 2018, 3:59pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856 "2018-02-01T15:59:04Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![big\_daddy\_2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/big_daddy_2/32/25222_2.png) [@big\_daddy\_2](https://forums.plex.tv/u/big_daddy_2)\
**Post date:** [February 1, 2018, 3:59pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/1 "2018-02-01T15:59:04Z")

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Just upgraded and looks like my server is no longer supporting transcoding hardware acceleration. Anyone else seeing the same thing or is my config broken?

edit:  
To clarify, the option is still there in the settings but it doesn’t seem to do anything.

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**Author:** ![K1ngLear](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/k1nglear/32/11108_2.png) [@K1ngLear](https://forums.plex.tv/u/K1ngLear)\
**Post date:** [February 1, 2018, 5:10pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/2 "2018-02-01T17:10:42Z")

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Do you run your PMS on a Synology? If yes, try deinstall and reinstall this could fix it. Your Library will be untouched.

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**Author:** ![big\_daddy\_2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/big_daddy_2/32/25222_2.png) [@big\_daddy\_2](https://forums.plex.tv/u/big_daddy_2)\
**Post date:** [February 1, 2018, 5:37pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/3 "2018-02-01T17:37:54Z")

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I’m on Ubuntu 16.04 server if it makes a difference.

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**Author:** ![big\_daddy\_2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/big_daddy_2/32/25222_2.png) [@big\_daddy\_2](https://forums.plex.tv/u/big_daddy_2)\
**Post date:** [February 1, 2018, 6:26pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/4 "2018-02-01T18:26:31Z")

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Found some errors in the logs as well:

Feb 01, 2018 11:53:17.887 [0x7f296c7fd700] DEBUG - Codecs: testing h264\_nvenc (encoder)  
Feb 01, 2018 11:53:17.887 [0x7f296c7fd700] ERROR - [FFMPEG] - Cannot load libcuda.so.1  
Feb 01, 2018 11:53:17.887 [0x7f296c7fd700] WARN - avcodec\_open2 returned -1313558101 for encoder ‘h264\_nvenc’  
Feb 01, 2018 11:53:17.887 [0x7f296c7fd700] DEBUG - Codecs: hardware transcoding: testing API vaapi  
Feb 01, 2018 11:53:17.887 [0x7f296c7fd700] ERROR - [FFMPEG] - No VA display found for device: /dev/dri/renderD128.

Sorry, still new to PMS, does this make sense to anyone?

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**Author:** ![big\_daddy\_2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/big_daddy_2/32/25222_2.png) [@big\_daddy\_2](https://forums.plex.tv/u/big_daddy_2)\
**Post date:** [February 1, 2018, 7:40pm UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/5 "2018-02-01T19:40:21Z")

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Reinstalled and rebooted and things are back to normal. Just bad luck perhaps.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 1:35am UTC](https://forums.plex.tv/t/pms-version-1-11-1-4753-not-using-transcoding-hardware-acceleration/223856/6 "2020-01-08T01:35:28Z")

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