PMS Won't Allow me to View any Videos - No transcoding, no direct streaming

server-windows

#1

I am running PMS on Windows 10. PMS is able to organize my library, update metadata, download posters, etc. but it won't stream anything anywhere. If I click on a video in the web viewer in either Firefox or Chrome, I either get the "Can't Play this File" or "Transcoder Crashed" or just a spinning loading icon. If I try on a ROKU I get errors that Roku is "unable to play this video" and if I try Direct Stream it says "This file isn't available for direct streaming." So basically I can get information IN to PMS but I can't get anything out of it. I am attaching log files - I restarted then attempted to play a couple of different videos through the web interface. I've even tried using Handbake to re-encode a couple videos that were MKV and AVI files as "Roku 1080p30 Surround" using the new preset in Handbrake.

I've also tried optimizing videos for various devices and PMS gives me an encoding error. I've tried both Analyzing and Refreshing files and that doesn't work. All files play in Windows Media Player, in VLC and in other devices directly.

Please help - at the moment, Plex is fairly useless to me but I know it worked in the past.


#2

It doesn't appear that Plex is able to analyze your media for playback.
Following is from the server.log

Jan 02, 2017 17:01:47.641 [7420] DEBUG - MDE: analyzing media item 2634
Jan 02, 2017 17:01:47.641 [5420] ERROR - MDE: video has neither a video stream nor an audio stream
Jan 02, 2017 17:01:47.641 [7420] ERROR - MDE: video has neither a video stream nor an audio stream
Jan 02, 2017 17:01:47.641 [5420] ERROR - Streaming Resource: Cannot make a decision because either the >file is unplayable or the client provided bad data
Jan 02, 2017 17:01:47.641 [7420] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

And I see this in the deep analysis log.

Jan 02, 2017 03:34:35.966 [3912] ERROR - Exception analyzing media file 'D:\TV\editedfolderandname.mp4' (boost::filesystem::unique_path: Keyset as registered is invalid)

Take a look at the following Microsoft support article.
https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/keyset-as-register-is-invalid/55f55465-ef97-44cc-a1ab-842de5c6b7ba


#3

Thanks! That worked! Seems to be all good now.


#4

Cool... B-)